Question 1

A plan that sets out procedures to follow in specific situations is known as:

Accepted Answer

A)  an original plan. 
B)  a recurring plan. 
C)  a standing plan. 
D)  a specific operational plan. 
E)  a strategic plan. 
A)  an original plan. 
B)  a recurring plan. 
C)  a standing plan. 
D)  a specific operational plan. 
E)  a strategic plan.

Question 2

Which of the following is not a desirable characteristic of an effective monitoring system?

Accepted Answer

A)  Accurate 
B)  Useful 
C)  Timely 
D)  Complex 
E)  Economical 
A)  Accurate 
B)  Useful 
C)  Timely 
D)  Complex 
E)  Economical

Question 3

Which of the following is not associated with specific operational plans?

Accepted Answer

A)  Flow chart 
B)  PERT diagram 
C)  Project plan 
D)  Network diagram 
E)  Standard operating procedure 
A)  Flow chart 
B)  PERT diagram 
C)  Project plan 
D)  Network diagram 
E)  Standard operating procedure

Question 4

Which of the following is an option if a plan requires skills that not all members of a team possess?

Accepted Answer

A)  Outsourcing 
B)  Multiskilling 
C)  Cross-skilling 
D)  Upskilling 
E)  All of these responses are correct. 
A)  Outsourcing 
B)  Multiskilling 
C)  Cross-skilling 
D)  Upskilling 
E)  All of these responses are correct.

Question 5

The most effective way to identify any problems that may occur when implementing a plan is to:

Accepted Answer

A)  formulate a preventative plan. 
B)  formulate a contingency plan. 
C)  formulate an interim plan. 
D)  formulate a corrective plan. 
E)  conduct a live trial run. 
A)  formulate a preventative plan. 
B)  formulate a contingency plan. 
C)  formulate an interim plan. 
D)  formulate a corrective plan. 
E)  conduct a live trial run.

Question 6

In which stage of the planning process would a Gantt chart be most likely to be used?

Accepted Answer

A)  Stage 1: Establish realistic goals, objectives and targets 
B)  Stage 2: List all activities needed to achieve the goal 
C)  Stage 3: Sequence activities in the order in which they should occur 
D)  Stage 4: Communicate the plan to those it involves or affects 
E)  Stage 5: Implement the plan 
A)  Stage 1: Establish realistic goals, objectives and targets 
B)  Stage 2: List all activities needed to achieve the goal 
C)  Stage 3: Sequence activities in the order in which they should occur 
D)  Stage 4: Communicate the plan to those it involves or affects 
E)  Stage 5: Implement the plan

Question 7

The most appropriate application of employee productivity is as a measurement of:

Accepted Answer

A)  customer satisfaction. 
B)  financial success. 
C)  growth, innovation and learning. 
D)  smooth operations. 
E)  employee commitment to strategic goals. 
A)  customer satisfaction. 
B)  financial success. 
C)  growth, innovation and learning. 
D)  smooth operations. 
E)  employee commitment to strategic goals.

Question 8

When implementing a plan, which of the following tools would you use to assist you with analysing factors that might affect the achievement of the plan's goals?

Accepted Answer

A)  Gantt chart 
B)  PERT diagram 
C)  Network diagram 
D)  Force field analysis 
E)  Flow chart 
A)  Gantt chart 
B)  PERT diagram 
C)  Network diagram 
D)  Force field analysis 
E)  Flow chart

Question 9

A Gantt chart is most useful as a tool to quickly show whether a plan:

Accepted Answer

A)  is on schedule. 
B)  has sufficient resources. 
C)  is or is not breaking even. 
D)  is going to fail or succeed. 
E)  is going to go over budget. 
A)  is on schedule. 
B)  has sufficient resources. 
C)  is or is not breaking even. 
D)  is going to fail or succeed. 
E)  is going to go over budget.

Question 10

A plan that provides a strategy for dealing with a problem or difficulty that cannot be eliminated by minimising any negative consequences is a:

Accepted Answer

A)  preventative plan. 
B)  adaptive plan. 
C)  contingency plan. 
D)  interim plan. 
E)  corrective plan. 
A)  preventative plan. 
B)  adaptive plan. 
C)  contingency plan. 
D)  interim plan. 
E)  corrective plan.

A plan that sets out procedures to follow in specific situations is known as:

Which of the following is not a desirable characteristic of an effective monitoring system?

Which of the following is not associated with specific operational plans?

Which of the following is an option if a plan requires skills that not all members of a team possess?

The most effective way to identify any problems that may occur when implementing a plan is to:

In which stage of the planning process would a Gantt chart be most likely to be used?

The most appropriate application of employee productivity is as a measurement of:

When implementing a plan, which of the following tools would you use to assist you with analysing factors that might affect the achievement of the plan's goals?

A Gantt chart is most useful as a tool to quickly show whether a plan:

A plan that provides a strategy for dealing with a problem or difficulty that cannot be eliminated by minimising any negative consequences is a:

The Changing World of Work

The Operating Environment

The Formal Organisation

The Informal Organisation

Establishing and Managing Priorities

Building a Strong Communication Foundation

Strengthening Your Personal Skills

Building Effective Working Relationships

Understanding Leadership

Understanding Motivation, Engagement and Retention

Increasing Performance and Productivity

Assigning Work and Delegating Duties

Building Productive Work Teams

Leading Todays Teams

Providing Formal and Informal Performance Feedback

Managing Underperformance

Solving Problems and Making Decisions

Satisfying the Quality, Innovation and Continuous Improvement Imperatives

Caring for Customers

Planning and Managing Projects

Introducing and Managing Change

Identifying and Managing Risks

Managing for Sustainability

Recruiting and Inducting Employees

Making the Most of Diversity

Encouraging a Learning Environment and Developing Employees

Leading and Attending Meetings

Ensuring a Safe and Healthy Workplace

Managing for Psychological Safety and Well-Being

Filters

Exam 17: Developing, Managing and Monitoring Operational Plans

A plan that sets out procedures to follow in specific situations is known as:

Which of the following is not a desirable characteristic of an effective monitoring system?

Which of the following is not associated with specific operational plans?

Which of the following is an option if a plan requires skills that not all members of a team possess?

The most effective way to identify any problems that may occur when implementing a plan is to:

In which stage of the planning process would a Gantt chart be most likely to be used?

The most appropriate application of employee productivity is as a measurement of:

When implementing a plan, which of the following tools would you use to assist you with analysing factors that might affect the achievement of the plan's goals?

A Gantt chart is most useful as a tool to quickly show whether a plan:

A plan that provides a strategy for dealing with a problem or difficulty that cannot be eliminated by minimising any negative consequences is a:

The Changing World of Work

The Operating Environment

The Formal Organisation

The Informal Organisation

Establishing and Managing Priorities

Building a Strong Communication Foundation

Strengthening Your Personal Skills

Building Effective Working Relationships

Understanding Leadership

Understanding Motivation, Engagement and Retention

Increasing Performance and Productivity

Assigning Work and Delegating Duties

Building Productive Work Teams

Leading Todays Teams

Providing Formal and Informal Performance Feedback

Managing Underperformance

Solving Problems and Making Decisions

Satisfying the Quality, Innovation and Continuous Improvement Imperatives

Caring for Customers

Planning and Managing Projects

Introducing and Managing Change

Identifying and Managing Risks

Managing for Sustainability

Recruiting and Inducting Employees

Making the Most of Diversity

Encouraging a Learning Environment and Developing Employees

Leading and Attending Meetings

Ensuring a Safe and Healthy Workplace

Managing for Psychological Safety and Well-Being

Filters