Exam 15: Providing Formal and Informal Performance Feedback

Criticism that is neither constructive nor corrective can not only cause resentment and damage relationships with employees, but also increase stress levels to the extent that creativity, memory, planning, thinking and other mental functions shut down and actually cause performance to worsen.

'You have messed it up again. You are such a dill.' Which of the following is true in relation to this piece of feedback?

Ideally, during a performance review:

The type of feedback most appropriate to assist underperforming employees to bring their performance up to the required standard is:

'Your presentation was excellent, particularly the way you demonstrated market trends using charts and graphs.' This statement would best be described an example of:

'The fact that you have achieved all of your targets this month is testament to your perseverance and hard work.' This statement is an example of:

'I understand that delays by suppliers affected your ability to meet your deadlines, so if I can minimise those delays, I'm confident you will be able to submit the invoices for approval by the required dates each month.' This statement is an example of feedback that is both empathetic and positive.

Which of the following approaches to providing feedback to employees is likely to prove most effective with assisting employees to improve their performance?

Where an employee's performance has been poor or below the standard expected of them, the manager conducting their performance review should:

Which of the following is not a stage in an employee's performance review?