Question 1

When seeking out suitable career situations, it is:

Accepted Answer

A)  important to know how you work best. 
B)  important to work out how you prefer not to work. 
C)  neither important to know how you work best, nor to work out how you prefer not to work. 
D)  important both to know how you work best and to work out how you prefer not to work. 
E)  important to make money the most important factor. 
A)  important to know how you work best. 
B)  important to work out how you prefer not to work. 
C)  neither important to know how you work best, nor to work out how you prefer not to work. 
D)  important both to know how you work best and to work out how you prefer not to work. 
E)  important to make money the most important factor.

Question 2

Which of the following best describes the 'balcony overview'?

Accepted Answer

A)  A clear job purpose statement 
B)  Key result areas (KRAs) 
C)  SMART measures of success 
D)  Seeing your job as a whole 
E)  All of these responses are correct. 
A)  A clear job purpose statement 
B)  Key result areas (KRAs) 
C)  SMART measures of success 
D)  Seeing your job as a whole 
E)  All of these responses are correct.

Question 3

Under which of the following categories would training your staff in skills that only you have fall?

Accepted Answer

A)  Do it now. 
B)  Do it later. 
C)  Delegate it. 
D)  Dump it. 
E)  Decide whether or not to do it later. 
A)  Do it now. 
B)  Do it later. 
C)  Delegate it. 
D)  Dump it. 
E)  Decide whether or not to do it later.

Question 4

Ideally, you should clear your desk:

Accepted Answer

A)  at the end of every day. 
B)  at the end of every week. 
C)  when others comment on how messy it is. 
D)  as often as is required to maintain your concentration and attention on the matter at hand. 
E)  never, because a messy desk shows that you are working hard. 
A)  at the end of every day. 
B)  at the end of every week. 
C)  when others comment on how messy it is. 
D)  as often as is required to maintain your concentration and attention on the matter at hand. 
E)  never, because a messy desk shows that you are working hard.

Question 5

What does the Pareto principle state?

Accepted Answer

A)  A small proportion of effort, people or time (20 per cent) accounts for an equally small proportion of the results (80 per cent). 
D)  A moderate proportion of effort, people or time (35 per cent) accounts for a large proportion of the results (80 per cent). 
E)  A small proportion of effort, people or time (20 per cent) accounts for a moderate proportion of the results (35 per cent). 
A)  A small proportion of effort, people or time (20 per cent) accounts for an equally small proportion of the results (80 per cent). 
D)  A moderate proportion of effort, people or time (35 per cent) accounts for a large proportion of the results (80 per cent). 
E)  A small proportion of effort, people or time (20 per cent) accounts for a moderate proportion of the results (35 per cent).

Question 6

In the 1970s, Henry Mintzberg's study of how managers spent their time revealed that the average amount of time spent on each task was:

Accepted Answer

A)  five minutes. 
B)  10 minutes. 
C)  15 minutes. 
D)  30 minutes. 
E)  one hour. 
A)  five minutes. 
B)  10 minutes. 
C)  15 minutes. 
D)  30 minutes. 
E)  one hour.

Question 7

Which of the following would not be considered to be a key result area (KRA)?

Accepted Answer

A)  Sorting incoming business mail each day 
B)  Continuous improvement 
C)  Workplace health and safety 
D)  Customer relations 
E)  Housekeeping matters 
A)  Sorting incoming business mail each day 
B)  Continuous improvement 
C)  Workplace health and safety 
D)  Customer relations 
E)  Housekeeping matters

Question 8

One way to limit time lost due to human interruptions is to:

Accepted Answer

A)  draw up a scale for when and how frequently interruptions can occur. 
B)  impose designated 'quiet times' of an hour or less. 
C)  arrive at work earlier than others. 
D)  cut interruptions short by referring to a list of important phone calls that need to be made soon. 
E)  All of these responses are correct. 
A)  draw up a scale for when and how frequently interruptions can occur. 
B)  impose designated 'quiet times' of an hour or less. 
C)  arrive at work earlier than others. 
D)  cut interruptions short by referring to a list of important phone calls that need to be made soon. 
E)  All of these responses are correct.

Question 9

Key result areas (KRAs) consist of:

Accepted Answer

A)  individual tasks. 
B)  individual goals. 
C)  both individual tasks and individual goals. 
D)  groups of tasks that, together, highlight areas of accountability or responsibility and specific areas in which results need to be achieved. 
E)  None of these responses are correct. 
A)  individual tasks. 
B)  individual goals. 
C)  both individual tasks and individual goals. 
D)  groups of tasks that, together, highlight areas of accountability or responsibility and specific areas in which results need to be achieved. 
E)  None of these responses are correct.

Question 10

If there is an aspect of your job that you find difficult or dull, you should:

Accepted Answer

A)  keep putting it off; eventually, it will be irrelevant. 
B)  devote more time to it than other aspects of your job, regardless of its relative importance. 
C)  where possible, delegate the task to a member of your team who is willing and able to do it for you. 
D)  resign and look for another position. 
E)  do the task poorly, and simply accept that you did your best. 
A)  keep putting it off; eventually, it will be irrelevant. 
B)  devote more time to it than other aspects of your job, regardless of its relative importance. 
C)  where possible, delegate the task to a member of your team who is willing and able to do it for you. 
D)  resign and look for another position. 
E)  do the task poorly, and simply accept that you did your best.

Question 11

According to Howard Gardner, Professor of Cognition and Education at Harvard University, someone with linguistic intelligence (i.e. who is good with words) is said to be:

Accepted Answer

A)  self smart. 
B)  people smart. 
C)  body smart. 
D)  nature smart. 
E)  word smart. 
A)  self smart. 
B)  people smart. 
C)  body smart. 
D)  nature smart. 
E)  word smart.

Question 12

When you work on the right tasks (i.e. those that are both urgent and important) in the easiest, fastest, least costly and most streamlined manner possible, you are working:

Accepted Answer

A)  efficiently. 
B)  effectively. 
C)  efficiently, but not effectively. 
D)  both efficiently and effectively. 
E)  neither efficiently nor effectively. 
A)  efficiently. 
B)  effectively. 
C)  efficiently, but not effectively. 
D)  both efficiently and effectively. 
E)  neither efficiently nor effectively.

Question 13

The A-B-C method of setting work priorities helps to ensure that:

Accepted Answer

A)  all tasks on a 'To do' list are actually completed. 
B)  as many tasks as possible on a 'To do' list are completed. 
C)  meaningful goals are achieved, because tasks on a 'To do' list are worked on in order of importance. 
D)  only important tasks on a 'To do' list are worked on. 
E)  important and unimportant tasks on a 'To do' list are worked on simultaneously. 
A)  all tasks on a 'To do' list are actually completed. 
B)  as many tasks as possible on a 'To do' list are completed. 
C)  meaningful goals are achieved, because tasks on a 'To do' list are worked on in order of importance. 
D)  only important tasks on a 'To do' list are worked on. 
E)  important and unimportant tasks on a 'To do' list are worked on simultaneously.

Exam 5: Establishing and Managing Priorities

When seeking out suitable career situations, it is:

Which of the following best describes the 'balcony overview'?

Under which of the following categories would training your staff in skills that only you have fall?

Ideally, you should clear your desk:

What does the Pareto principle state?

In the 1970s, Henry Mintzberg's study of how managers spent their time revealed that the average amount of time spent on each task was:

Which of the following would not be considered to be a key result area (KRA)?

One way to limit time lost due to human interruptions is to:

Key result areas (KRAs) consist of:

If there is an aspect of your job that you find difficult or dull, you should:

According to Howard Gardner, Professor of Cognition and Education at Harvard University, someone with linguistic intelligence (i.e. who is good with words) is said to be:

When you work on the right tasks (i.e. those that are both urgent and important) in the easiest, fastest, least costly and most streamlined manner possible, you are working:

The A-B-C method of setting work priorities helps to ensure that:

The Changing World of Work

The Operating Environment

The Formal Organisation

The Informal Organisation

Building a Strong Communication Foundation

Strengthening Your Personal Skills

Building Effective Working Relationships

Understanding Leadership

Understanding Motivation, Engagement and Retention

Increasing Performance and Productivity

Assigning Work and Delegating Duties

Building Productive Work Teams

Leading Todays Teams

Providing Formal and Informal Performance Feedback

Managing Underperformance

Developing, Managing and Monitoring Operational Plans

Solving Problems and Making Decisions

Satisfying the Quality, Innovation and Continuous Improvement Imperatives

Caring for Customers

Planning and Managing Projects

Introducing and Managing Change

Identifying and Managing Risks

Managing for Sustainability

Recruiting and Inducting Employees

Making the Most of Diversity

Encouraging a Learning Environment and Developing Employees

Leading and Attending Meetings

Ensuring a Safe and Healthy Workplace

Managing for Psychological Safety and Well-Being

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