Question 1

Of which level of management is a chief executive officer (CEO) a part?

Accepted Answer

A)  Top-level 
B)  Senior 
C)  Middle 
D)  First-line or front-line 
E)  Non-management employees 
A)  Top-level 
B)  Senior 
C)  Middle 
D)  First-line or front-line 
E)  Non-management employees

Question 2

To which of the following functions would an organisation's board members normally assign the lowest priority in terms of their own direct involvement?

Accepted Answer

A)  Strategy creation 
B)  Strategic governance 
C)  Strategic facilitation 
D)  Implementation governance 
E)  Each of the above would be assigned an equal priority. 
A)  Strategy creation 
B)  Strategic governance 
C)  Strategic facilitation 
D)  Implementation governance 
E)  Each of the above would be assigned an equal priority.

Question 3

One way a not-for-profit organisation providing drug counselling services could directly measure the success of its operations would be to consider:

Accepted Answer

A)  the number of people attending court for drug-related offenses. 
B)  the number of people being admitted to hospital for drug-related illnesses. 
C)  the number of people to whom it provided drug counselling services in a given period. 
D)  the amount of money spent on providing drug counselling services as a proportion of the total amount spent on all of its community support programs. 
E)  the amount of funding received for the program in the current year compared with the funding received for the program in previous years. 
A)  the number of people attending court for drug-related offenses. 
B)  the number of people being admitted to hospital for drug-related illnesses. 
C)  the number of people to whom it provided drug counselling services in a given period. 
D)  the amount of money spent on providing drug counselling services as a proportion of the total amount spent on all of its community support programs. 
E)  the amount of funding received for the program in the current year compared with the funding received for the program in previous years.

Question 4

Which of the following organisations is part of the public sector?

Accepted Answer

A)  BHP Billiton 
B)  The Salvation Army 
C)  The Department of Defence 
D)  A McDonald's franchise 
E)  Optus 
A)  BHP Billiton 
B)  The Salvation Army 
C)  The Department of Defence 
D)  A McDonald's franchise 
E)  Optus

Question 5

Which of the following lists organisational plans in order from broadest to most specific?

Accepted Answer

A)  Operational; business; strategic; individual performance 
B)  Business; strategic; operational; individual performance 
C)  Individual performance; strategic; operational; business 
D)  Strategic; business; operational; individual performance 
E)  Strategic; business; individual performance; operational 
A)  Operational; business; strategic; individual performance 
B)  Business; strategic; operational; individual performance 
C)  Individual performance; strategic; operational; business 
D)  Strategic; business; operational; individual performance 
E)  Strategic; business; individual performance; operational

Question 6

Strategic goals must be clearly stated and easily laid out, because they form the basis for developing detailed business and operational plans.

Accepted Answer

A) True 
 B)False

Question 7

Good governance in an organisation is mainly the responsibility of senior management.

Accepted Answer

A) True 
 B)False

Question 8

An organisation contributing to a community's welfare planting as many trees as are needed to offset its carbon footprint is an example of a:

Accepted Answer

A)  customer loyalty program. 
B)  trading partnership. 
C)  supply chain. 
D)  sustainable operations strategy. 
E)  customer charter. 
A)  customer loyalty program. 
B)  trading partnership. 
C)  supply chain. 
D)  sustainable operations strategy. 
E)  customer charter.

Question 9

A new competitor producing and selling an identical product would most likely be considered by an organisation already producing that product to be:

Accepted Answer

A)  an opportunity. 
B)  a strength. 
C)  a threat. 
D)  a weakness. 
E)  None of these responses are correct. 
A)  an opportunity. 
B)  a strength. 
C)  a threat. 
D)  a weakness. 
E)  None of these responses are correct.

Question 10

Which of the following is not a standard purpose or function of a business plan?

Accepted Answer

A)  To identify the organisation's strategic plan or objectives 
B)  To provide a detailed breakdown of how the organisation's strategy is to be achieved 
C)  To provide a marketing plan to support the achievement of the organisation's strategic objectives 
D)  To provide an operational plan to support the achievement of the organisation's strategic objectives 
E)  To provide a financial plan to support the achievement of the organisation's strategic objectives 
A)  To identify the organisation's strategic plan or objectives 
B)  To provide a detailed breakdown of how the organisation's strategy is to be achieved 
C)  To provide a marketing plan to support the achievement of the organisation's strategic objectives 
D)  To provide an operational plan to support the achievement of the organisation's strategic objectives 
E)  To provide a financial plan to support the achievement of the organisation's strategic objectives

Of which level of management is a chief executive officer (CEO) a part?

To which of the following functions would an organisation's board members normally assign the lowest priority in terms of their own direct involvement?

One way a not-for-profit organisation providing drug counselling services could directly measure the success of its operations would be to consider:

Which of the following organisations is part of the public sector?

Which of the following lists organisational plans in order from broadest to most specific?

Strategic goals must be clearly stated and easily laid out, because they form the basis for developing detailed business and operational plans.

Good governance in an organisation is mainly the responsibility of senior management.

An organisation contributing to a community's welfare planting as many trees as are needed to offset its carbon footprint is an example of a:

A new competitor producing and selling an identical product would most likely be considered by an organisation already producing that product to be:

Which of the following is not a standard purpose or function of a business plan?

The Changing World of Work

The Formal Organisation

The Informal Organisation

Establishing and Managing Priorities

Building a Strong Communication Foundation

Strengthening Your Personal Skills

Building Effective Working Relationships

Understanding Leadership

Understanding Motivation, Engagement and Retention

Increasing Performance and Productivity

Assigning Work and Delegating Duties

Building Productive Work Teams

Leading Todays Teams

Providing Formal and Informal Performance Feedback

Managing Underperformance

Developing, Managing and Monitoring Operational Plans

Solving Problems and Making Decisions

Satisfying the Quality, Innovation and Continuous Improvement Imperatives

Caring for Customers

Planning and Managing Projects

Introducing and Managing Change

Identifying and Managing Risks

Managing for Sustainability

Recruiting and Inducting Employees

Making the Most of Diversity

Encouraging a Learning Environment and Developing Employees

Leading and Attending Meetings

Ensuring a Safe and Healthy Workplace

Managing for Psychological Safety and Well-Being

Filters

Exam 2: The Operating Environment

Of which level of management is a chief executive officer (CEO) a part?

To which of the following functions would an organisation's board members normally assign the lowest priority in terms of their own direct involvement?

One way a not-for-profit organisation providing drug counselling services could directly measure the success of its operations would be to consider:

Which of the following organisations is part of the public sector?

Which of the following lists organisational plans in order from broadest to most specific?

Strategic goals must be clearly stated and easily laid out, because they form the basis for developing detailed business and operational plans.

Good governance in an organisation is mainly the responsibility of senior management.

An organisation contributing to a community's welfare planting as many trees as are needed to offset its carbon footprint is an example of a:

A new competitor producing and selling an identical product would most likely be considered by an organisation already producing that product to be:

Which of the following is not a standard purpose or function of a business plan?

The Changing World of Work

The Formal Organisation

The Informal Organisation

Establishing and Managing Priorities

Building a Strong Communication Foundation

Strengthening Your Personal Skills

Building Effective Working Relationships

Understanding Leadership

Understanding Motivation, Engagement and Retention

Increasing Performance and Productivity

Assigning Work and Delegating Duties

Building Productive Work Teams

Leading Todays Teams

Providing Formal and Informal Performance Feedback

Managing Underperformance

Developing, Managing and Monitoring Operational Plans

Solving Problems and Making Decisions

Satisfying the Quality, Innovation and Continuous Improvement Imperatives

Caring for Customers

Planning and Managing Projects

Introducing and Managing Change

Identifying and Managing Risks

Managing for Sustainability

Recruiting and Inducting Employees

Making the Most of Diversity

Encouraging a Learning Environment and Developing Employees

Leading and Attending Meetings

Ensuring a Safe and Healthy Workplace

Managing for Psychological Safety and Well-Being

Filters