Exam 5: Understanding Organizations

In TQM, quality is the secondary goal.

The social work role of _______ is essential for improving legislation to protect clients and their rights involved in managed care.

Boundaries are socially expected behavior patterns usually determined by an individual's status in a particular society.

The fact that "major issues affecting organizations are ongoing, gradual developments" is labeled in the text as:

Religion is one form of spirituality.

The unwritten rules in an agency are usually unimportant.

The cultural perspective in an organization may squelch innovative ideas.

Diagram the comparison between a social service agency and a business using a systems perspective.

Negative entropy is a system's tendency to move from a more simplified to a more complex existence.

Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems?

In systems theories, a culturally determined pattern of behavior expected of an individual in a specified social relationship is a:

A written contract between a field instructor in an agency and a student intern is an example of an:

Traditional bureaucracies emphasize maximum discretion on the part of employees.

All of the following are primary concepts that characterize the learning organization except :

The cornerstone of the human relations approach to organizations is the belief that employees who are satisfied with their jobs will feel indebted to their employers and will be productive.

The central theme of TQM is:

feminism stresses the particularity of women's experiences in specific cultural and historical contexts.

power provides the capability of dispensing punishments in order to influence others' behavior.

In systems theories, the tendency for a system to maintain a relatively stable, constant state of ongoing balance is:

managers view employees as incapable of much growth.