Exam 5: Understanding Organizations

Factors working against client empowerment on a macro level include:

______power is that power held as a result of other group members' respect and high esteem

One of the obstacles to empowerment of clients on a macro level is the expectation of funding sources.

A system's tendency to move from a more simplified to a more complex existence is called:

X-type managers believe that under proper conditions, employees will not only accept responsibility, but seek it.

Managed care fundamentally transformed traditional relationships between clients and workers in mental health settings.

In systems theories,_____is the dynamic interpersonal connection between two or more persons that involves how they think about and behave toward each other.

is a "sin of service" defined by Albrecht as treating customers with a disdainful attitude that implies you are more knowledgeable and essentially better than the customer

Classical management theories emphasize:

The______section of the Personal Responsibility and Work Opportunity Reconciliation Act permits faith-based service providers to retain their religious autonomy.

identify the organization's basic reason for existence.

Power based on established authority or expertise in a particular domain is entitled ________ power.

List the four principles that characterize the scientific management style.

Satisfaction in immediate work groups is a major concept in______theories of organization.

Which of the following characteristics make one a good servant leader?

A weakness of the contingency perspective is its lack of direction.

Managed care may conflict with the ethical principle of informed consent.

A major purpose of a proprietary social agency is to make money.

The administrative theory of management includes all of the following basic principles except :

Systems theories emphasize that specifically designed, formal structure and a consistent, rigid organizational network of employees are most important in having an organization run well and achieve its goals.