Question 1

Bureaucracies' values almost always coincide with helping professionals' values.

Accepted Answer

A) True 
 B)False

Question 2

Theoretically, employees who work for X-type managers are generally more creative and productive, and are more highly motivated than employees who work for Y-type managers.

Accepted Answer

A) True 
 B)False

Question 3

The business organization of "Fastbuck" and the social service agency "WINK" were compared in the text from a contingency theory perspective.

Accepted Answer

A) True 
 B)False

Question 4

Agencies characterized by the presence of a variety of professional staff where the main service provided is not social services is called a hostel setting.

Accepted Answer

A) True 
 B)False

Question 5

Organizational ____________ is the set of key values, beliefs, understandings, and norms that members of an organization share.

Accepted Answer

A)  culture 
B)  credo 
C)  principle 
D)  conviction 
A)  culture 
B)  credo 
C)  principle 
D)  conviction

Question 6

Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" a s _____.

Accepted Answer

A)  Robotism 
B)  R ule book 
C)  C ondescension 
D)  Runaround 
A)  Robotism 
B)  R ule book 
C)  C ondescension 
D)  Runaround

Question 7

power is held because of one's ability to provide positive reinforcement to others.

Accepted Answer

A)  Reward 
B)  Expert 
C)  Legitimate 
D)  Coercive 
E)  Referent 
A)  Reward 
B)  Expert 
C)  Legitimate 
D)  Coercive 
E)  Referent

Bureaucracies' values almost always coincide with helping professionals' values.

Theoretically, employees who work for X-type managers are generally more creative and productive, and are more highly motivated than employees who work for Y-type managers.

The business organization of "Fastbuck" and the social service agency "WINK" were compared in the text from a contingency theory perspective.

Agencies characterized by the presence of a variety of professional staff where the main service provided is not social services is called a hostel setting.

Organizational ____________ is the set of key values, beliefs, understandings, and norms that members of an organization share.

Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" a s _____.

power is held because of one's ability to provide positive reinforcement to others.

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Group Skills for Organizational and Community Change

Decision Making for Organizational Change

Implementing Organizational Change: Agency Policy, Projects, and Programs

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters

Exam 5: Understanding Organizations

Bureaucracies' values almost always coincide with helping professionals' values.

Theoretically, employees who work for X-type managers are generally more creative and productive, and are more highly motivated than employees who work for Y-type managers.

The business organization of "Fastbuck" and the social service agency "WINK" were compared in the text from a contingency theory perspective.

Agencies characterized by the presence of a variety of professional staff where the main service provided is not social services is called a hostel setting.

Organizational ____________ is the set of key values, beliefs, understandings, and norms that members of an organization share.

Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" a s _____.

power is held because of one's ability to provide positive reinforcement to others.

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Group Skills for Organizational and Community Change

Decision Making for Organizational Change

Implementing Organizational Change: Agency Policy, Projects, and Programs

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters