Exam 18: Managing Work Groups and Teams

Informal groups in organizations are not very powerful so managers can ignore them.

The finance department was performing solidly when the director retired. Her replacement moved up from within the department. The ripple effect caused the department to temporarily shift to the ____ phase of group development.

Describe two groups you belong to. Why did you join them?

Group cohesiveness is fostered by all of the following EXCEPT

The Manchester athletic department created a group to raise money for a new track. This is an example of a

The stage of group development that generally begins with a burst of activity is

Special Exercises An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. Group cohesiveness will increase when the group decides to assign each part to someone and e-mail the results to each other for compilation.

Conflict situations are the context within which ____________________ takes place.

Which of the following is NOT a type of team?

Roles develop through which of the following role episodes?

Claudia is a personal financial planner. When she moved her family to a new city she joined a swim club. Claudia finds sitting by the pool, chatting with other parents, is a good way to network and further her career. Her primary reason for joining the club was

Factors that might contribute to an individual's interpersonal attraction to a group include all the following EXCEPT

Role ambiguity is not a significant problem for the individual who must contend with it or the organization that expects the employee to perform.

Identify the four characteristics of groups and teams.

Special Exercises An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. A personality clash between the Iron Mountain and Cintas managers can cause interpersonal conflict.

St. Paul Church formed a committee to set goals for the year. The committee included youth, adult, and senior ministry leaders, plus the treasurer, senior pastor, and choir director. This is an example of a(n)

What is the name given to the cues and messages that other members of the group use to let a member know what they expect?

Alejandro wants better pay. He joins the teachers union because they strive for better pay and benefits. He joins because of

Emily thinks Alex is a narcissist, always making everything about him. She tries to avoid him. They have ____.

Since much conflict in organizations revolves around the use of resources, learning to compromise should reduce conflict.