Exam 18: Managing Work Groups and Teams

The ____ role is how the individual comes to think he or she should behave in the group.

If an individual who is new to a group violates one of its important norms, which of the following is the first action the group most likely will take to enforce norm conformity?

Special Exercises An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. Group cohesiveness will decrease when the class learns there will only be one group that can earn an A.

Sunil just joined the Sierra Club because the people in the group shared his feelings on the subject of resource conservation. Sunil joined the group because of ____________________.

Conflict in an organization is MOST likely to occur if ____ interdependence exists.

The Internet has served as a platform for the emergence of more and different kinds of informal or interest groups.

Which of the following actions should increase the cohesiveness of a sales force?

Special Exercises An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. This group will never develop any group norms.

You are a shift supervisor. This means you are a member of a(n) ____ group.

Many intergroup conflicts arise more from organizational causes then from interpersonal causes.

Which of the following combinations of group performance norms and cohesiveness will lead to the lowest level of performance in a group?

Special Exercises An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. Class cohesiveness will increase when the groups learn there will be peer evaluations figured into their grade.

Which of the following conflict-management techniques usually results in a win-lose situation?

The standards of behavior that a group accepts for its members are called

____ is a technique for resolving conflict in which the manager acknowledges the existence of the conflict but downplays its importance.

The first two stages of role development are individual processes, as the group members let individuals know what is expected of them.

During the ____________________ stage there may be a general lack of unity and uneven interaction patterns.

Jose is vice president of marketing and sustainability.  There is a conference on corporate sustainability that he feels he should attend, but at the same time the agency he hired is ready to present their ideas for a new campaign.  Jose is experiencing

Company A sued Company B. Discuss the impact this conflict will have on Company B.