Question 1

Mona joined the UAW because she thinks it will negotiate a pay increase. She wants to make more money doing the same job. She joined because of

Accepted Answer

A)  need satisfaction. 
B)  group goals. 
C)  group activities. 
D)  interpersonal attraction. 
E)  All of these choices 
A)  need satisfaction. 
B)  group goals. 
C)  group activities. 
D)  interpersonal attraction. 
E)  All of these choices

Question 2

Jim is the unofficial leader of the group. When he makes an outlandish proposal everyone takes it seriously. But if Bill had proposed the same thing he would have been ridiculed. This is an example of norm ____________________.

Accepted Answer

The answer of Jim is the unofficial leader of the...

Question 3

Identify and define the five types of teams and groups in organizations.

Accepted Answer

1. Functional Teams: These teams are org

Question 4

Comcast is trying to compete for the Chinese market by offering more Chinese channels. They put together a team, but at the last meeting the members could not agree on how equitably to divide up the tasks for developing a marketing plan. Two people tried to assume leadership roles, which led to more conflict. This group is at the ____ stage of group development.

Accepted Answer

A)  conflict 
B)  forming 
C)  performing 
D)  norming 
E)  storming 
A)  conflict 
B)  forming 
C)  performing 
D)  norming 
E)  storming

Question 5

The norms of one group cannot always be ____________________ to another group in the same organization.

Accepted Answer

The answer of The norms of one group cannot always...

Question 6

Groups are the basis for much of the work that gets done, and they evolve both inside and outside the normal structural boundaries of the organization.

Accepted Answer

A) True 
 B)False

Question 7

Joe is a mechanic at Thunderbird Motors. He is frequently given used parts to install in cars that he works on, but he knows customers are being charged for new parts. This practice really bothers him. Joe is experiencing

Accepted Answer

A)  intrarole conflict. 
B)  person-role conflict. 
C)  role ambiguity. 
D)  intersender conflict. 
E)  interrole conflict. 
A)  intrarole conflict. 
B)  person-role conflict. 
C)  role ambiguity. 
D)  intersender conflict. 
E)  interrole conflict.

Question 8

The last two stages of role development are individual processes, as the new group members perceive and ____________________ their roles.

Accepted Answer

The answer of The last two stages of role development...

Question 9

People meet their need for ____________________ when they choose to join groups.

Accepted Answer

The answer of People meet their need for ____________________ when...

Question 10

Which of the following is the role in which the group members actually transmit their expectations to a group member?

Accepted Answer

A)  Enacted role 
B)  Intrasender role 
C)  Expected role 
D)  Sent role 
E)  Received role 
A)  Enacted role 
B)  Intrasender role 
C)  Expected role 
D)  Sent role 
E)  Received role

Question 11

A(n) ____________________ is a group of workers that functions as a unit, often with little or no supervision, to carry out work-related tasks, functions, and activities group.

Accepted Answer

The answer of A(n) ____________________ is a group of workers...

Question 12

During which stage of group development do the members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group?

Accepted Answer

A)  Norming 
B)  Storming 
C)  Forming 
D)  Performing 
E)  Conforming 
A)  Norming 
B)  Storming 
C)  Forming 
D)  Performing 
E)  Conforming

Question 13

John is a realtor. He joined the Lions Club to network and get listings. He joined for need satisfaction.

Accepted Answer

A) True 
 B)False

Question 14

In your work group, the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day. This is an example of

Accepted Answer

A)  norm variation. 
B)  norm generalization. 
C)  norm conformity. 
D)  group cohesiveness. 
E)  norm specification. 
A)  norm variation. 
B)  norm generalization. 
C)  norm conformity. 
D)  group cohesiveness. 
E)  norm specification.

Question 15

Which of the following is a primary factor in distinguishing among different types of groups?

Accepted Answer

A)  Size 
B)  Type of leader involved 
C)  Organizational level 
D)  Goal or purpose 
E)  None of these choices 
A)  Size 
B)  Type of leader involved 
C)  Organizational level 
D)  Goal or purpose 
E)  None of these choices

Question 16

Katsuya knows his marketing department is the top performer. He is frustrated that all the funding seems to go to operations where performance does not meet expectations. This is an example of ____ conflict.

Accepted Answer

A)  intragroup conflict 
B)  internal environmental conflict 
C)  role ambiguity 
D)  intergroup conflict 
E)  role overload 
A)  intragroup conflict 
B)  internal environmental conflict 
C)  role ambiguity 
D)  intergroup conflict 
E)  role overload

Question 17

Which of the following statements reflects current thinking with respect to conflict in organizations?

Accepted Answer

A)  Very low levels of conflict create an atmosphere of peace and quiet and tend to increase creativity. 
B)  Managers should work hard to eliminate as much conflict as possible because of the hostility it creates. 
C)  High levels of conflict are desirable in some cases because they eliminate complacency. 
D)  Managers can enhance organizational performance by ensuring moderate amounts of conflict. 
E)  Some individuals are conflict prone, and managers should avoid hiring them. 
A)  Very low levels of conflict create an atmosphere of peace and quiet and tend to increase creativity. 
B)  Managers should work hard to eliminate as much conflict as possible because of the hostility it creates. 
C)  High levels of conflict are desirable in some cases because they eliminate complacency. 
D)  Managers can enhance organizational performance by ensuring moderate amounts of conflict. 
E)  Some individuals are conflict prone, and managers should avoid hiring them.

Question 18

Which of the following is NOT a recommended method for controlling conflict?

Accepted Answer

A)  Changing established standards 
B)  Making more resources available 
C)  Maintaining superordinate goals 
D)  Enhancing coordination 
E)  Managing interpersonal dynamics 
A)  Changing established standards 
B)  Making more resources available 
C)  Maintaining superordinate goals 
D)  Enhancing coordination 
E)  Managing interpersonal dynamics

Question 19

Jerry became a board member of the Helene Cody Foundation because he strongly believes in the mission of the organization, which is "to inspire youth to volunteer, to better their communities and themselves." He joined because of instrumental benefits.

Accepted Answer

A) True 
 B)False

Question 20

Siemens reorganized its structure. Planning the change were members from HR, strategic planning, communications, operations and the new cluster president. After the change was implemented, the group stopped meeting. This was a(n)

Accepted Answer

A)  functional group. 
B)  informal group. 
C)  work team. 
D)  task group. 
E)  quality circle. 
A)  functional group. 
B)  informal group. 
C)  work team. 
D)  task group. 
E)  quality circle.

Mona joined the UAW because she thinks it will negotiate a pay increase. She wants to make more money doing the same job. She joined because of

Jim is the unofficial leader of the group. When he makes an outlandish proposal everyone takes it seriously. But if Bill had proposed the same thing he would have been ridiculed. This is an example of norm ____________________.

Identify and define the five types of teams and groups in organizations.

The norms of one group cannot always be ____________________ to another group in the same organization.

Groups are the basis for much of the work that gets done, and they evolve both inside and outside the normal structural boundaries of the organization.

Joe is a mechanic at Thunderbird Motors. He is frequently given used parts to install in cars that he works on, but he knows customers are being charged for new parts. This practice really bothers him. Joe is experiencing

The last two stages of role development are individual processes, as the new group members perceive and ____________________ their roles.

People meet their need for ____________________ when they choose to join groups.

Which of the following is the role in which the group members actually transmit their expectations to a group member?

A(n) ____________________ is a group of workers that functions as a unit, often with little or no supervision, to carry out work-related tasks, functions, and activities group.

During which stage of group development do the members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group?

John is a realtor. He joined the Lions Club to network and get listings. He joined for need satisfaction.

In your work group, the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day. This is an example of

Which of the following is a primary factor in distinguishing among different types of groups?

Katsuya knows his marketing department is the top performer. He is frustrated that all the funding seems to go to operations where performance does not meet expectations. This is an example of ____ conflict.

Which of the following statements reflects current thinking with respect to conflict in organizations?

Which of the following is NOT a recommended method for controlling conflict?

Jerry became a board member of the Helene Cody Foundation because he strongly believes in the mission of the organization, which is "to inspire youth to volunteer, to better their communities and themselves." He joined because of instrumental benefits.

Siemens reorganized its structure. Planning the change were members from HR, strategic planning, communications, operations and the new cluster president. After the change was implemented, the group stopped meeting. This was a(n)

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters

Exam 18: Managing Work Groups and Teams

Mona joined the UAW because she thinks it will negotiate a pay increase. She wants to make more money doing the same job. She joined because of

Jim is the unofficial leader of the group. When he makes an outlandish proposal everyone takes it seriously. But if Bill had proposed the same thing he would have been ridiculed. This is an example of norm ____________________.

Identify and define the five types of teams and groups in organizations.

The norms of one group cannot always be ____________________ to another group in the same organization.

Groups are the basis for much of the work that gets done, and they evolve both inside and outside the normal structural boundaries of the organization.

Joe is a mechanic at Thunderbird Motors. He is frequently given used parts to install in cars that he works on, but he knows customers are being charged for new parts. This practice really bothers him. Joe is experiencing

The last two stages of role development are individual processes, as the new group members perceive and ____________________ their roles.

People meet their need for ____________________ when they choose to join groups.

Which of the following is the role in which the group members actually transmit their expectations to a group member?

A(n) ____________________ is a group of workers that functions as a unit, often with little or no supervision, to carry out work-related tasks, functions, and activities group.

During which stage of group development do the members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group?

John is a realtor. He joined the Lions Club to network and get listings. He joined for need satisfaction.

In your work group, the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day. This is an example of

Which of the following is a primary factor in distinguishing among different types of groups?

Katsuya knows his marketing department is the top performer. He is frustrated that all the funding seems to go to operations where performance does not meet expectations. This is an example of ____ conflict.

Which of the following statements reflects current thinking with respect to conflict in organizations?

Which of the following is NOT a recommended method for controlling conflict?

Jerry became a board member of the Helene Cody Foundation because he strongly believes in the mission of the organization, which is "to inspire youth to volunteer, to better their communities and themselves." He joined because of instrumental benefits.

Siemens reorganized its structure. Planning the change were members from HR, strategic planning, communications, operations and the new cluster president. After the change was implemented, the group stopped meeting. This was a(n)

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters