Exam 18: Managing Work Groups and Teams

A moderate level of conflict in an organization can lead to all EXCEPT which of the following?

As teams become more ____________________, their members tend to interact more frequently, conform more to norms, and become more satisfied.

Al Moore is part of a group that recently formed. He accepted a follower role and let Bill Kline be the leader. Bill has the group focused on goal attainment and functioning well. What stage of development is this group in at the present time?

People join groups for a variety of reasons. List and explain five such reasons.

Kenyon Yonst very much wants to work for Meridian Electronics. When he had the opportunity to join a local service club to which the owner of Meridian belonged, he jumped at the chance, hoping it would help him land the job he wanted. Yonst joined the club because of the potential ____________________.

A(n) ____________________ team interacts by computer; members enter and leave the network as needed and may take turns serving as leader.

Jim Randolph is a very good friend of the shift supervisor and can frequently get the supervisor to overlook things he would otherwise reprimand Jim's group for doing. Because Jim can do this for the group, the group does not expect him to take part in the daily equipment cleanup. This is an example of

What is the name given to the breakdown in a role episode that occurs because the cues and messages that make up the sent role are vague and unclear?

What does the term cohesiveness mean? What factors can influence the degree of cohesiveness in a group?

Ray's boss told him that there can be no more overtime for the next month, but after lunch he tells one of Ray's subordinates to work late to finish a project. This is an example of ____ conflict.

3M encourages its employees to think of creative solutions to problems. It uses what is called out of the box thinking, and no idea is thought to be too ridiculous or too petty if it will solve a problem. Jana did not feel as if she could make suggestions in front of people who had been members of her work team for many years, even though no one else seemed shy about sharing ideas. Eventually, due to a process called ____, Jana became comfortable with sharing her ideas.

The final stage of group or team development is ____________________.

Chad observed some unethical behavior in the accounting department at work.  He abruptly quit because he wanted nothing to do with it.  He was experiencing

Three basic kinds of groups are found in organizations ⎯ functional groups, informal or interest groups, and task groups and teams.

Conflict that arises between one organization and another is called ____________________.

The shipping department receives the products to be shipped from the production group. These two groups are constantly in conflict with one another, most likely due to

Some organizations work to actively manage the ____________________ process for newcomers; others leave it to happenstance.

Jane Alexander has a job that requires her to work 14- or 15-hour days. It is an excellent job with much opportunity for advancement. On the other hand, she has a need to be with her aging mother as much as possible. Jane is very likely to suffer ____ conflict.

Norms are defined as

What benefits do teams provide to organizations?