Exam 2: The Evolution of Management Thinking

The concept that the whole is greater than the sum of its parts is known as _____.

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a:

_____ is considered the "father of scientific management."

Social media has become a state-of-the-art business leadership tool. Write a short essay that identifies some popular social media platforms and expounds on how they can help managers balance production goals with employee needs.

Scientific management focuses on employee competence, whereas administrative principles focus on work flow through the organization.

_____ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

Scenario - Britney Marr The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions. Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers. -Contingency theory recommends:

Frederick Taylor's contributions were in the field of:

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

Unfortunately, Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

Max Weber felt selection of employees should be based on _____.

A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether they recur across time periods.

It is often difficult to make decisions about subsystems because they are _____.

In _____, every situation is viewed as unique.

The boss-less workplace is one modern management technique that strives to meet new management challenges and address the needs of employees, customers, and the environment. There is no hierarchy in a boss-less workplace, and all workers are created equal. What additional management technique must be practiced in order to facilitate a boss-less workplace? In your judgment, is going "boss-less" a realistic approach to today's workplace?

Organizational development is one specific set of management techniques based in the _____ approach.

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

The term "quants" refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works.

10 + 10 = 25 reflects which of these?

A criticism of human relations management is that it ignores the social context and workers' needs.