Exam 10: The Nature of Work Groups and Teams

Which of the following is NOT an advantage that rules can offer for controlling and managing the behavior and performance of group members?

A computer specialist came into an office to fix a technical problem. The manager asked the specialist if the work was complicated, and the specialist boasted that it was a piece of cake and he was very experienced in the matter. When he begins his work, many of the office members stand next to him and observe his actions. The manager should be aware that being watched in this situation will MOST LIKELY cause the computer specialist to ________.

A teacher is hired right after graduating from college. She learns how to manage her students by being in charge of the class by herself. Although the lack of guidance initially made her anxious, she liked that she could try different things and find out what works for her. This type of role orientation is considered ________.

The ________ of group development is characterized by considerable conflict.

Unlike formal roles and rules, group norms do not contribute to the achievement of group and organizational goals.

Define the term "deviance" as it pertains to groups and discuss how groups can deal effectively with deviant behavior.

The function of a group does not affect the behavior of its members.

________ is the characteristic way in which members of a group respond to various situations.

Managers establish formal work groups to help the organization achieve its goals.

When group norms are inappropriate, deviance can spark a needed change within the group.

With divestiture socialization tactics, newcomers receive negative interpersonal treatment from other members of the group.

Groups respond to deviance by ignoring the behavior.

Anne, Ernie, and Ken have been asked by their manager to work together to develop a commercial advertising their company's new product. The deadline for completion of this work is 90 days away. At that time, the group will cease to exist. The group that these three people are a part of could be characterized as ________.

Written rules are formal descriptions of actions and behaviors required by a group or organization.

________ is the shared belief group members have about the ability of the group to achieve its goals and objectives.

Which of the following is NOT a leadership task that is performed by the members of a self-managed team?

Command groups are built on the basic reporting relationships in organizations and are frequently represented on organizational charts as departments.

An advantage of a smaller group size is a greater division of labor.

Office furniture can be used to maximize the benefits and minimize the drawbacks of social facilitation and interaction.

Which of the following is LEAST LIKELY to increase as more members join a work group?