Question 1

________ are associated with the actual work itself and how challenging it is.

Accepted Answer

A)  Workplace needs 
B)  Motivator needs 
C)  Hygiene needs 
D)  Psychological needs 
A)  Workplace needs 
B)  Motivator needs 
C)  Hygiene needs 
D)  Psychological needs B

Question 2

________ are intense, short-lived feelings that are linked to a specific antecedent and that interrupt thought processes and behaviors.

Accepted Answer

A)  Values 
B)  Attitudes 
C)  Emotions 
D)  Ethics 
A)  Values 
B)  Attitudes 
C)  Emotions 
D)  Ethics C

Question 3

Passage of the Sarbanes-Oxley Act ________.

Accepted Answer

A)  overrides the need for an organization to have a code of ethics 
B)  diminishes protections for whistleblowers 
C)  increases the reporting obligations of public companies 
D)  instates regular auditing of public companies 
A)  overrides the need for an organization to have a code of ethics 
B)  diminishes protections for whistleblowers 
C)  increases the reporting obligations of public companies 
D)  instates regular auditing of public companies C

Question 4

Which of the following is NOT a component of work attitudes?

Accepted Answer

A)  behavioral component 
B)  affective component 
C)  cognitive component 
D)  ethical component 
A)  behavioral component 
B)  affective component 
C)  cognitive component 
D)  ethical component

Question 5

Laura is a manager at a retail store. She recently found out that the company is facing budget cuts. She was given the option to give all of her employees a 3% pay cut or lay off one employee. If she were using utilitarian values as her guide, which decision would she MOST LIKELY make?

Accepted Answer

A)  give all her employees a 3% pay-cut 
B)  organize a protest 
C)  quit the job so she does not have to make a decision 
D)  lay off one employee 
A)  give all her employees a 3% pay-cut 
B)  organize a protest 
C)  quit the job so she does not have to make a decision 
D)  lay off one employee

Question 6

Extrinsic work values are related to ________.

Accepted Answer

A)  nature of the work 
B)  interests of the worker 
C)  consequences of the work 
D)  love of the job 
A)  nature of the work 
B)  interests of the worker 
C)  consequences of the work 
D)  love of the job

Question 7

Hygiene needs are satisfied by working conditions, amount of pay, and job security.

Accepted Answer

A) True 
 B)False

Question 8

Ethical values are one's personal convictions about what is right and wrong.

Accepted Answer

A) True 
 B)False

Question 9

________ ethics is LEAST LIKELY to contribute to an organization's code of ethics.

Accepted Answer

A)  Individual 
B)  Professional 
C)  Societal 
D)  Foreign 
A)  Individual 
B)  Professional 
C)  Societal 
D)  Foreign

Question 10

The opinion that employees will be satisfied with their jobs as long as their needs are met in areas they deem important supports the ________ of job satisfaction.

Accepted Answer

A)  steady-state model 
B)  discrepancy theory 
C)  personality model 
D)  facet model 
A)  steady-state model 
B)  discrepancy theory 
C)  personality model 
D)  facet model

Question 11

The facet model assumes that jobs affect employees in uniform ways.

Accepted Answer

A) True 
 B)False

Question 12

Emotional labor is governed by display rules.

Accepted Answer

A) True 
 B)False

Question 13

The expectation that professors will be enthusiastic when teaching classes is an example of feeling rules.

Accepted Answer

A) True 
 B)False

Question 14

Moods are intense, short-lived feelings that are linked to a specific cause or antecedent and interrupt thought processes and behaviors.

Accepted Answer

A) True 
 B)False

Question 15

Feeling rules dictate appropriate and inappropriate feelings for a particular setting.

Accepted Answer

A) True 
 B)False

Question 16

Moral rights values indicate that decisions should be made in ways that protect the fundamental rights and privileges of people affected by the decision.

Accepted Answer

A) True 
 B)False

Question 17

Organizational citizenship behaviors are influenced by attitudes such as job satisfaction.

Accepted Answer

A) True 
 B)False

Question 18

A minister knows that he should not smile widely when speaking to a family that has just watched a loved one die. This is an example of a(n) ________ rule.

Accepted Answer

A)  feeling 
B)  behavioral 
C)  expression 
D)  effective 
A)  feeling 
B)  behavioral 
C)  expression 
D)  effective

Question 19

Research has shown that the association between job satisfaction and job performance is ________.

Accepted Answer

A)  decreasing due to the increasing number of baby-busters 
B)  stronger for men than for women 
C)  not meaningful 
D)  higher in unionized settings 
A)  decreasing due to the increasing number of baby-busters 
B)  stronger for men than for women 
C)  not meaningful 
D)  higher in unionized settings

Question 20

Mobley's model of the turnover process applies to all employees who voluntarily leave their jobs.

Accepted Answer

A) True 
 B)False

________ are associated with the actual work itself and how challenging it is.

________ are intense, short-lived feelings that are linked to a specific antecedent and that interrupt thought processes and behaviors.

Passage of the Sarbanes-Oxley Act ________.

Which of the following is NOT a component of work attitudes?

Laura is a manager at a retail store. She recently found out that the company is facing budget cuts. She was given the option to give all of her employees a 3% pay cut or lay off one employee. If she were using utilitarian values as her guide, which decision would she MOST LIKELY make?

Extrinsic work values are related to ________.

Hygiene needs are satisfied by working conditions, amount of pay, and job security.

Ethical values are one's personal convictions about what is right and wrong.

________ ethics is LEAST LIKELY to contribute to an organization's code of ethics.

The opinion that employees will be satisfied with their jobs as long as their needs are met in areas they deem important supports the ________ of job satisfaction.

The facet model assumes that jobs affect employees in uniform ways.

Emotional labor is governed by display rules.

The expectation that professors will be enthusiastic when teaching classes is an example of feeling rules.

Moods are intense, short-lived feelings that are linked to a specific cause or antecedent and interrupt thought processes and behaviors.

Feeling rules dictate appropriate and inappropriate feelings for a particular setting.

Moral rights values indicate that decisions should be made in ways that protect the fundamental rights and privileges of people affected by the decision.

Organizational citizenship behaviors are influenced by attitudes such as job satisfaction.

A minister knows that he should not smile widely when speaking to a family that has just watched a loved one die. This is an example of a(n) ________ rule.

Research has shown that the association between job satisfaction and job performance is ________.

Mobley's model of the turnover process applies to all employees who voluntarily leave their jobs.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 3: Work Values Attitudes and Moods and Emotions

________ are associated with the actual work itself and how challenging it is.

________ are intense, short-lived feelings that are linked to a specific antecedent and that interrupt thought processes and behaviors.

Passage of the Sarbanes-Oxley Act ________.

Which of the following is NOT a component of work attitudes?

Laura is a manager at a retail store. She recently found out that the company is facing budget cuts. She was given the option to give all of her employees a 3% pay cut or lay off one employee. If she were using utilitarian values as her guide, which decision would she MOST LIKELY make?

Extrinsic work values are related to ________.

Hygiene needs are satisfied by working conditions, amount of pay, and job security.

Ethical values are one's personal convictions about what is right and wrong.

________ ethics is LEAST LIKELY to contribute to an organization's code of ethics.

The opinion that employees will be satisfied with their jobs as long as their needs are met in areas they deem important supports the ________ of job satisfaction.

The facet model assumes that jobs affect employees in uniform ways.

Emotional labor is governed by display rules.

The expectation that professors will be enthusiastic when teaching classes is an example of feeling rules.

Moods are intense, short-lived feelings that are linked to a specific cause or antecedent and interrupt thought processes and behaviors.

Feeling rules dictate appropriate and inappropriate feelings for a particular setting.

Moral rights values indicate that decisions should be made in ways that protect the fundamental rights and privileges of people affected by the decision.

Organizational citizenship behaviors are influenced by attitudes such as job satisfaction.

A minister knows that he should not smile widely when speaking to a family that has just watched a loved one die. This is an example of a(n) ________ rule.

Research has shown that the association between job satisfaction and job performance is ________.

Mobley's model of the turnover process applies to all employees who voluntarily leave their jobs.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters