Question 1

Many companies use ________ to facilitate real-time organizational communication online.

Accepted Answer

A)  intranets 
B)  Web sites 
C)  extranets 
D)  e-mail messages 
A)  intranets 
B)  Web sites 
C)  extranets 
D)  e-mail messages A

Question 2

When messages are important and complex, it is best to use multiple communication media, such as face-to-face communication and written reports.

Accepted Answer

A) True 
 B)False  True

Question 3

________ are unofficial bits of information on topics that are important or interesting to an organization's members.

Accepted Answer

A)  Filters 
B)  Rumors 
C)  Grapevines 
D)  Tidbits 
A)  Filters 
B)  Rumors 
C)  Grapevines 
D)  Tidbits B

Question 4

Common sense suggests that the communication of a personal and important message to an individual calls for oral communication - preferably face-to-face.

Accepted Answer

A) True 
 B)False

Question 5

Filtering can occur when a supervisor fails to give subordinates information about plant closings because the supervisor does not want to upset the workers.

Accepted Answer

A) True 
 B)False

Question 6

An American businessman was taking care of a business deal in Japan. He was planning on doing business with a Japanese firm because they have a strong reputation. After talking to the leaders of the firm, he decided they were sneaky and untrustworthy due to their indirect way of speaking. His perceptions MOST LIKELY occurred because of ________.

Accepted Answer

A)  differences in linguistic styles 
B)  information distortion 
C)  lack of appropriate feedback 
D)  rumors on the grapevine 
A)  differences in linguistic styles 
B)  information distortion 
C)  lack of appropriate feedback 
D)  rumors on the grapevine

Question 7

A girl was throwing a party for her friends. She sent an email that said, "Come join me for a summer celebration. It will begin at 2pm and end at 5pm. We will meet at Smith's Park in Allentown to play soccer and kickball. Make sure to bring water and clothes you don't mind getting dirty. Can't wait to see your smiling faces!" Which of the following statements BEST describes the effectiveness of this email?

Accepted Answer

A)  It was ineffective because although clear, it was not complete. 
B)  It was ineffective because it was not sent face-to-face but via email. 
C)  It was effective because it was verbal communication. 
D)  It was effective because it was clear and complete. 
A)  It was ineffective because although clear, it was not complete. 
B)  It was ineffective because it was not sent face-to-face but via email. 
C)  It was effective because it was verbal communication. 
D)  It was effective because it was clear and complete.

Question 8

Communication plays a very small role in motivating members of an organization to achieve their goals.

Accepted Answer

A) True 
 B)False

Question 9

When messages are important, and the sender is not certain that a written message will be understood, taking the time to communicate orally is usually worthwhile.

Accepted Answer

A) True 
 B)False

Question 10

________ is anything that interferes with the communication process.

Accepted Answer

A)  Noise 
B)  Filtering 
C)  Encoding 
D)  Information distortion 
A)  Noise 
B)  Filtering 
C)  Encoding 
D)  Information distortion

Question 11

In choosing a medium of communication, one of the most significant trade-offs is between information richness and the amount of time it takes to communicate the message by using the medium.

Accepted Answer

A) True 
 B)False

Question 12

An employee needs to figure out what paper work he needs to complete to request vacation time. He would turn to the ________ to learn this.

Accepted Answer

A)  advice network 
B)  information network 
C)  trust network 
D)  communication network 
A)  advice network 
B)  information network 
C)  trust network 
D)  communication network

Question 13

Janet, a manager at a local restaurant, was very frustrated with one of the chefs. The chef sang as he cooked and this disturbed Janet. But, the chef did not change his behavior. Finally, one day, in anger, Janet told the chef that she was very disappointed that he had not changed his behavior. In shock, the chef said, "I didn't even know that you were upset by my singing. Of course, I will stop." Janet had failed to communicate her ________.

Accepted Answer

A)  knowledge 
B)  feelings and emotions 
C)  expectations for recipes 
D)  goals for the restaurant 
A)  knowledge 
B)  feelings and emotions 
C)  expectations for recipes 
D)  goals for the restaurant

Question 14

Which statement MOST accurately reflects a devil's advocate's response to persuasive communication?

Accepted Answer

A)  Devil's advocates will always support bad ideas. 
B)  Devil's advocates are not easily swayed by emotional appeals. 
C)  Devil's advocates are well versed in influencing others. 
D)  Devil's advocates do not question persuasive messages. 
A)  Devil's advocates will always support bad ideas. 
B)  Devil's advocates are not easily swayed by emotional appeals. 
C)  Devil's advocates are well versed in influencing others. 
D)  Devil's advocates do not question persuasive messages.

Question 15

When messages are ambiguous, the likelihood decreases that the receiver's own beliefs, attitudes, values, and moods will influence decoding.

Accepted Answer

A) True 
 B)False

Question 16

The ________ is a set of informal communication pathways though which unofficial information flows in an organization.

Accepted Answer

A)  intranet 
B)  grapevine 
C)  rumor mill 
D)  advice network 
A)  intranet 
B)  grapevine 
C)  rumor mill 
D)  advice network

Question 17

If Sarah believes that Joe is an honest, trustworthy person, she is more likely to believe that the information she is receiving is true.

Accepted Answer

A) True 
 B)False

Question 18

An informational matrix is the set of pathways through which information flows within a group or an organization.

Accepted Answer

A) True 
 B)False

Question 19

Define the principle of "information richness" and list and explain the four categories of information richness discussed. What factors must be balanced in selecting which category to use?

Accepted Answer

Information richness is the amount of in

Question 20

Which of the following statements about persuasive communication is FALSE?

Accepted Answer

A)  Leaders attempt to persuade their employees, but the reverse does not happen. 
B)  Employees who work in a group may use persuasion on their peers. 
C)  Persuasive communication is important in many different kinds of situations. 
D)  People in organizations need to develop a competence in persuasive communication. 
A)  Leaders attempt to persuade their employees, but the reverse does not happen. 
B)  Employees who work in a group may use persuasion on their peers. 
C)  Persuasive communication is important in many different kinds of situations. 
D)  People in organizations need to develop a competence in persuasive communication.

Many companies use ________ to facilitate real-time organizational communication online.

When messages are important and complex, it is best to use multiple communication media, such as face-to-face communication and written reports.

________ are unofficial bits of information on topics that are important or interesting to an organization's members.

Common sense suggests that the communication of a personal and important message to an individual calls for oral communication - preferably face-to-face.

Filtering can occur when a supervisor fails to give subordinates information about plant closings because the supervisor does not want to upset the workers.

Communication plays a very small role in motivating members of an organization to achieve their goals.

When messages are important, and the sender is not certain that a written message will be understood, taking the time to communicate orally is usually worthwhile.

________ is anything that interferes with the communication process.

In choosing a medium of communication, one of the most significant trade-offs is between information richness and the amount of time it takes to communicate the message by using the medium.

An employee needs to figure out what paper work he needs to complete to request vacation time. He would turn to the ________ to learn this.

Which statement MOST accurately reflects a devil's advocate's response to persuasive communication?

When messages are ambiguous, the likelihood decreases that the receiver's own beliefs, attitudes, values, and moods will influence decoding.

The ________ is a set of informal communication pathways though which unofficial information flows in an organization.

If Sarah believes that Joe is an honest, trustworthy person, she is more likely to believe that the information she is receiving is true.

An informational matrix is the set of pathways through which information flows within a group or an organization.

Define the principle of "information richness" and list and explain the four categories of information richness discussed. What factors must be balanced in selecting which category to use?

Which of the following statements about persuasive communication is FALSE?

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 14: Communicating Effectively in Organizations

Many companies use ________ to facilitate real-time organizational communication online.

When messages are important and complex, it is best to use multiple communication media, such as face-to-face communication and written reports.

________ are unofficial bits of information on topics that are important or interesting to an organization's members.

Common sense suggests that the communication of a personal and important message to an individual calls for oral communication - preferably face-to-face.

Filtering can occur when a supervisor fails to give subordinates information about plant closings because the supervisor does not want to upset the workers.

Communication plays a very small role in motivating members of an organization to achieve their goals.

When messages are important, and the sender is not certain that a written message will be understood, taking the time to communicate orally is usually worthwhile.

________ is anything that interferes with the communication process.

In choosing a medium of communication, one of the most significant trade-offs is between information richness and the amount of time it takes to communicate the message by using the medium.

An employee needs to figure out what paper work he needs to complete to request vacation time. He would turn to the ________ to learn this.

Which statement MOST accurately reflects a devil's advocate's response to persuasive communication?

When messages are ambiguous, the likelihood decreases that the receiver's own beliefs, attitudes, values, and moods will influence decoding.

The ________ is a set of informal communication pathways though which unofficial information flows in an organization.

If Sarah believes that Joe is an honest, trustworthy person, she is more likely to believe that the information she is receiving is true.

An informational matrix is the set of pathways through which information flows within a group or an organization.

Define the principle of "information richness" and list and explain the four categories of information richness discussed. What factors must be balanced in selecting which category to use?

Which of the following statements about persuasive communication is FALSE?

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters