Question 1

________ is a set of organized data, facts, numbers, and words.

Accepted Answer

A)  Knowledge 
B)  Information 
C)  Technology 
D)  Intranets 
A)  Knowledge 
B)  Information 
C)  Technology 
D)  Intranets B

Question 2

Which of the following is NOT a way in which expatriate managers can help their organizations develop improved organizational behaviors?

Accepted Answer

A)  Expatriate managers can help their companies learn about the sources of low-cost inputs. 
B)  Expatriate managers can learn skills and techniques in other countries to improve their operations abroad. 
C)  Expatriate managers can use global virtual teams to augment global learning. 
D)  Expatriate managers can impose social norms from the central headquarters on foreign locations. 
A)  Expatriate managers can help their companies learn about the sources of low-cost inputs. 
B)  Expatriate managers can learn skills and techniques in other countries to improve their operations abroad. 
C)  Expatriate managers can use global virtual teams to augment global learning. 
D)  Expatriate managers can impose social norms from the central headquarters on foreign locations. D

Question 3

One of the biggest problems for entrepreneurs is their lack of technical skills.

Accepted Answer

A) True 
 B)False  False

Question 4

________ is the generation of novel and useful ideas.

Accepted Answer

A)  Creativity 
B)  Innovation 
C)  Cognition 
D)  Serendipity 
A)  Creativity 
B)  Innovation 
C)  Cognition 
D)  Serendipity

Question 5

What is an organization?

Accepted Answer

An organization is defined as

Question 6

Conceptual skills allow a manager to analyze and diagnose a situation and to distinguish between cause and effect.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following actions is LEAST LIKELY to promote high quality customer service?

Accepted Answer

A)  enacting strict operating guidelines 
B)  empowering salespeople 
C)  giving promotion based on performance 
D)  ensuring employees receive a decent salary 
A)  enacting strict operating guidelines 
B)  empowering salespeople 
C)  giving promotion based on performance 
D)  ensuring employees receive a decent salary

Question 8

Considerable risks are involved when managers make decisions MOST LIKELY because the decisions ________.

Accepted Answer

A)  are made under uncertain conditions 
B)  affect many people 
C)  produce significant revenue 
D)  are plagued with faulty judgements 
A)  are made under uncertain conditions 
B)  affect many people 
C)  produce significant revenue 
D)  are plagued with faulty judgements

Question 9

Which of the following statements BEST describes the importance of ethical organizational behavior?

Accepted Answer

A)  Ethics must be taken into consideration in order to maximize profits. 
B)  While it may help in the short-term, unethical behavior damages the bottom line. 
C)  It can potentially harm or help the well-being of the community. 
D)  It is not important if it conflicts with the interests of the organization. 
A)  Ethics must be taken into consideration in order to maximize profits. 
B)  While it may help in the short-term, unethical behavior damages the bottom line. 
C)  It can potentially harm or help the well-being of the community. 
D)  It is not important if it conflicts with the interests of the organization.

Question 10

Ken Layman, a mechanical engineer, has just been promoted to a management position. Although he enjoys addressing engineering issues, his ________ skills are being challenged as he struggles to understand and control the behavior of employees.

Accepted Answer

A)  technical 
B)  conceptual 
C)  human 
D)  planning 
A)  technical 
B)  conceptual 
C)  human 
D)  planning

Question 11

________ are the job-specific knowledge and techniques that a manager requires to perform an organizational role.

Accepted Answer

A)  Conceptual skills 
B)  Technical skills 
C)  Human skills 
D)  Situational skills 
A)  Conceptual skills 
B)  Technical skills 
C)  Human skills 
D)  Situational skills

Question 12

In ________, an organization takes in resources from its external environment and converts or transforms them into goods and services that are sent back to that environment, where they are bought by customers.

Accepted Answer

A)  an input-output system 
B)  a conversion system 
C)  an open system 
D)  a closed system 
A)  an input-output system 
B)  a conversion system 
C)  an open system 
D)  a closed system

Question 13

People starting their careers today can expect to make at least six to eight job and organizational changes during their careers.

Accepted Answer

A) True 
 B)False

Question 14

The term ________ means giving employees the authority to make important decisions and to take responsibility for their outcomes.

Accepted Answer

A)  self-management 
B)  empowerment 
C)  outsourcing 
D)  globalization 
A)  self-management 
B)  empowerment 
C)  outsourcing 
D)  globalization

Question 15

At the ________, the organization releases finished goods and services into its external environment where customers purchase them.

Accepted Answer

A)  input stage 
B)  output stage 
C)  conversion stage 
D)  market stage 
A)  input stage 
B)  output stage 
C)  conversion stage 
D)  market stage

Question 16

Contingent workers are employed for temporary periods by an organization and receive no benefits, such as health insurance or pensions.

Accepted Answer

A) True 
 B)False

Question 17

________ is the process of acquiring and learning the skills, knowledge, and organizational behaviors and procedures that have helped companies abroad become major global competitors.

Accepted Answer

A)  Organizational learning 
B)  Global learning 
C)  Continual learning 
D)  Strategic learning 
A)  Organizational learning 
B)  Global learning 
C)  Continual learning 
D)  Strategic learning

Question 18

________ is the set of values or beliefs that are approved or sanctioned in that society.

Accepted Answer

A)  Communal ethos 
B)  National culture 
C)  Legal precedent 
D)  Social responsibility 
A)  Communal ethos 
B)  National culture 
C)  Legal precedent 
D)  Social responsibility

Question 19

Knowledge is acquired by analyzing information and data.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an ethical dilemma?

Accepted Answer

A)  laying off a group of employees in order to ensure that another group can maintain their living standard 
B)  reducing the price of a product in order to generate greater profit by selling more products 
C)  closing a store the day before a holiday when there is little business in order to allow all employees to take a day off 
D)  shutting down an inefficient factory in order to move all employees to a highly efficient factory that needs additional workers 
A)  laying off a group of employees in order to ensure that another group can maintain their living standard 
B)  reducing the price of a product in order to generate greater profit by selling more products 
C)  closing a store the day before a holiday when there is little business in order to allow all employees to take a day off 
D)  shutting down an inefficient factory in order to move all employees to a highly efficient factory that needs additional workers

________ is a set of organized data, facts, numbers, and words.

Which of the following is NOT a way in which expatriate managers can help their organizations develop improved organizational behaviors?

One of the biggest problems for entrepreneurs is their lack of technical skills.

________ is the generation of novel and useful ideas.

What is an organization?

Conceptual skills allow a manager to analyze and diagnose a situation and to distinguish between cause and effect.

Which of the following actions is LEAST LIKELY to promote high quality customer service?

Considerable risks are involved when managers make decisions MOST LIKELY because the decisions ________.

Which of the following statements BEST describes the importance of ethical organizational behavior?

Ken Layman, a mechanical engineer, has just been promoted to a management position. Although he enjoys addressing engineering issues, his ________ skills are being challenged as he struggles to understand and control the behavior of employees.

________ are the job-specific knowledge and techniques that a manager requires to perform an organizational role.

In ________, an organization takes in resources from its external environment and converts or transforms them into goods and services that are sent back to that environment, where they are bought by customers.

People starting their careers today can expect to make at least six to eight job and organizational changes during their careers.

The term ________ means giving employees the authority to make important decisions and to take responsibility for their outcomes.

At the ________, the organization releases finished goods and services into its external environment where customers purchase them.

Contingent workers are employed for temporary periods by an organization and receive no benefits, such as health insurance or pensions.

________ is the process of acquiring and learning the skills, knowledge, and organizational behaviors and procedures that have helped companies abroad become major global competitors.

________ is the set of values or beliefs that are approved or sanctioned in that society.

Knowledge is acquired by analyzing information and data.

Which of the following is an ethical dilemma?

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 1: Introduction to Organizational Behavior

________ is a set of organized data, facts, numbers, and words.

Which of the following is NOT a way in which expatriate managers can help their organizations develop improved organizational behaviors?

One of the biggest problems for entrepreneurs is their lack of technical skills.

________ is the generation of novel and useful ideas.

What is an organization?

Conceptual skills allow a manager to analyze and diagnose a situation and to distinguish between cause and effect.

Which of the following actions is LEAST LIKELY to promote high quality customer service?

Considerable risks are involved when managers make decisions MOST LIKELY because the decisions ________.

Which of the following statements BEST describes the importance of ethical organizational behavior?

Ken Layman, a mechanical engineer, has just been promoted to a management position. Although he enjoys addressing engineering issues, his ________ skills are being challenged as he struggles to understand and control the behavior of employees.

________ are the job-specific knowledge and techniques that a manager requires to perform an organizational role.

In ________, an organization takes in resources from its external environment and converts or transforms them into goods and services that are sent back to that environment, where they are bought by customers.

People starting their careers today can expect to make at least six to eight job and organizational changes during their careers.

The term ________ means giving employees the authority to make important decisions and to take responsibility for their outcomes.

At the ________, the organization releases finished goods and services into its external environment where customers purchase them.

Contingent workers are employed for temporary periods by an organization and receive no benefits, such as health insurance or pensions.

________ is the process of acquiring and learning the skills, knowledge, and organizational behaviors and procedures that have helped companies abroad become major global competitors.

________ is the set of values or beliefs that are approved or sanctioned in that society.

Knowledge is acquired by analyzing information and data.

Which of the following is an ethical dilemma?

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters