A) the best communication channel when sending urgent messages. B) an outdated form of communication in the business world. C) necessary when the situation is formal and sensitive. D) less confidential than other forms of communication. A) the best communication channel when sending urgent messages. B) an outdated form of communication in the business world. C) necessary when the situation is formal and sensitive. D) less confidential than other forms of communication.

Exam 16: Document Format Guide

Revise the following poorly written opening of a claim letter requesting an exchange of a smartphone still under warranty. Write the opening sentence only. My TravelerXtra smartphone was purchased from your online store on September 15, 2014, for your attractive price of $228.88 plus $24.48 shipping and handling with no service contract required. I have used my TravelerXtra for business texting, e-mailing, and phoning ever since, which was exactly what I needed it to do. Yesterday my TravelerXtra shut itself down out of the blue, and I can't use it for anything. Now I'm without a business tool and over $250, which makes me feel ripped off because I received only one month of service from this phone. When I tried to exchange it at one of your land-based stores, the clerk told me, "No way, dude. You buy online, you fly online." Now what?

(Essay)

4.8/5

(31)

Question 21

Identify one difference $\text {\underline{ and} }$ one similarity between e-mails and memos.

(Essay)

4.8/5

(29)

Question 22

Sales messages are most effective if they follow the AIDA strategy. What are the four parts of the AIDA strategy?

(Multiple Choice)

5.0/5

(30)

Question 23

Rewrite the following poorly written opening to an adjustment letter responding to a claim. Write the opening sentence only. We are extremely saddened to learn of the unfortunate failure of your TravelerXtra smartphone, and we apologize for any inconvenience it has caused you. Although company policy typically prevents us from offering a total replacement at no cost to you for defective products, we'll make an exception in your case. Therefore, we have enclosed a voucher for a new TravelerXtra smartphone that you can take to our store nearest you.

(Essay)

4.8/5

(30)

Question 24

One advantage of podcasts is that they can broadcast repetitive information that does not require interaction.

(True/False)

4.9/5

(36)

Question 25

Businesses use wikis to

(Multiple Choice)

4.8/5

(40)

Question 26

Persuasive requests should be organized

(Multiple Choice)

4.8/5

(33)

Question 27

Most e-mail messages should be organized using the direct strategy.

(True/False)

4.9/5

(38)

Question 28

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

(True/False)

4.7/5

(37)

Question 29

Businesses now use social media sites to recruit employees.

(True/False)

4.9/5

(31)

Question 30

All of the following are goals for a business writer who must communicate bad news except to

(Multiple Choice)

5.0/5

(29)

Question 31

Which of the following is not a characteristic of a goodwill message?

(Multiple Choice)

4.9/5

(34)

Question 32

Bad-news messages can be organized using the direct or indirect strategy. Identify one situation when each strategy would be appropriate $\text {\underline{ and} }$ identify the organizational pattern for each strategy.

(Essay)

4.9/5

(40)

Question 33

Ellen wants to create a blog for her business. What is the best advice for her to follow?

(Multiple Choice)

4.8/5

(23)

Question 34

A wiki is a website with journal entries on any imaginable topic usually written by one person.

(True/False)

4.8/5

(28)

Question 35

Use the opening of a persuasive request to gain your reader's attention and interest.

(True/False)

4.7/5

(32)

Question 36

Which of the following openings is most appropriate for a straightforward claim letter?

(Multiple Choice)

4.9/5

(31)

Question 37

The need for persuasive skills has diminished in today's corporate world.

(True/False)

4.9/5

(42)

Question 38

A business letter is

(Multiple Choice)

4.8/5

(30)

Question 39

Which of the following statements about social networking in the workplace is most accurate?

(Multiple Choice)

4.7/5

(44)

Question 40

Showing 21 - 40 of 45

Identify one difference $\text {\underline{ and} }$ one similarity between e-mails and memos.

Sales messages are most effective if they follow the AIDA strategy. What are the four parts of the AIDA strategy?

One advantage of podcasts is that they can broadcast repetitive information that does not require interaction.

Businesses use wikis to

Persuasive requests should be organized

Most e-mail messages should be organized using the direct strategy.

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

Businesses now use social media sites to recruit employees.

All of the following are goals for a business writer who must communicate bad news except to

Which of the following is not a characteristic of a goodwill message?

Bad-news messages can be organized using the direct or indirect strategy. Identify one situation when each strategy would be appropriate $\text {\underline{ and} }$ identify the organizational pattern for each strategy.

Ellen wants to create a blog for her business. What is the best advice for her to follow?

A wiki is a website with journal entries on any imaginable topic usually written by one person.

Use the opening of a persuasive request to gain your reader's attention and interest.

Which of the following openings is most appropriate for a straightforward claim letter?

The need for persuasive skills has diminished in today's corporate world.

A business letter is

Which of the following statements about social networking in the workplace is most accurate?

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Documentation Formats

Filters

Exam 16: Document Format Guide

Identify one difference and‾ \text {\underline{ and} } and​ one similarity between e-mails and memos.

Sales messages are most effective if they follow the AIDA strategy. What are the four parts of the AIDA strategy?

One advantage of podcasts is that they can broadcast repetitive information that does not require interaction.

Businesses use wikis to

Persuasive requests should be organized

Most e-mail messages should be organized using the direct strategy.

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

Businesses now use social media sites to recruit employees.

All of the following are goals for a business writer who must communicate bad news except to

Which of the following is not a characteristic of a goodwill message?

Bad-news messages can be organized using the direct or indirect strategy. Identify one situation when each strategy would be appropriate and‾ \text {\underline{ and} } and​ identify the organizational pattern for each strategy.

Ellen wants to create a blog for her business. What is the best advice for her to follow?

A wiki is a website with journal entries on any imaginable topic usually written by one person.

Use the opening of a persuasive request to gain your reader's attention and interest.

Which of the following openings is most appropriate for a straightforward claim letter?

The need for persuasive skills has diminished in today's corporate world.

A business letter is

Which of the following statements about social networking in the workplace is most accurate?

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Documentation Formats

Filters

Identify one difference $\text {\underline{ and} }$ one similarity between e-mails and memos.

Bad-news messages can be organized using the direct or indirect strategy. Identify one situation when each strategy would be appropriate $\text {\underline{ and} }$ identify the organizational pattern for each strategy.