Question 1

Business letters are the preferred channel of communication for delivering messages outside of an organization.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following subject lines for an e-mail or memo would be most effective?

Accepted Answer

A)  Hello! 
B)  task force meeting 
C)  Task Force Meeting March 18 
D)  Meeting 
A)  Hello! 
B)  task force meeting 
C)  Task Force Meeting March 18 
D)  Meeting

Question 3

As a manager, Kelly must communicate to her employees some bad news that will likely upset them. What is the best advice for her to follow when communicating this bad news?

Accepted Answer

A)  Let her employees learn of the bad news through the media. 
B)  Ask her employees their feelings about the bad news immediately after she has presented it. 
C)  Practice what she is going to say. 
D)  Wait to deliver the bad news until a Friday afternoon so that employees have an opportunity to process the bad news. 
A)  Let her employees learn of the bad news through the media. 
B)  Ask her employees their feelings about the bad news immediately after she has presented it. 
C)  Practice what she is going to say. 
D)  Wait to deliver the bad news until a Friday afternoon so that employees have an opportunity to process the bad news.

Question 4

Customer Relations Specialist Kendra must deny a customer's refund. In her message to the customer, Kendra should include a statement such as If you had read the return policy printed on your receipt, you should know that cash refunds will not be granted.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following situations would most likely require persuasion within an organization?

Accepted Answer

A)  Asking employees to attend training sessions on a new software for entering timesheets 
B)  Telling employees about the new health insurance prescription drug compensation plan 
C)  Asking employees to participate in an exercise program to improve wellness and to reduce health insurance costs 
D)  Informing employees about a change in shuttle services 
A)  Asking employees to attend training sessions on a new software for entering timesheets 
B)  Telling employees about the new health insurance prescription drug compensation plan 
C)  Asking employees to participate in an exercise program to improve wellness and to reduce health insurance costs 
D)  Informing employees about a change in shuttle services

Business letters are the preferred channel of communication for delivering messages outside of an organization.

Which of the following subject lines for an e-mail or memo would be most effective?

As a manager, Kelly must communicate to her employees some bad news that will likely upset them. What is the best advice for her to follow when communicating this bad news?

Customer Relations Specialist Kendra must deny a customer's refund. In her message to the customer, Kendra should include a statement such as If you had read the return policy printed on your receipt, you should know that cash refunds will not be granted.

Which of the following situations would most likely require persuasion within an organization?

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Documentation Formats

Filters

Exam 16: Document Format Guide

Business letters are the preferred channel of communication for delivering messages outside of an organization.

Which of the following subject lines for an e-mail or memo would be most effective?

As a manager, Kelly must communicate to her employees some bad news that will likely upset them. What is the best advice for her to follow when communicating this bad news?

Customer Relations Specialist Kendra must deny a customer's refund. In her message to the customer, Kendra should include a statement such as If you had read the return policy printed on your receipt, you should know that cash refunds will not be granted.

Which of the following situations would most likely require persuasion within an organization?

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Documentation Formats

Filters