Question 1

The _____ design is based on two overlapping bases of departmentalization.

Accepted Answer

A)  H-form 
B)  matrix 
C)  functional 
D)  divisional 
E)  U-form 
A)  H-form 
B)  matrix 
C)  functional 
D)  divisional 
E)  U-form

Question 2

At Synergy School, Math, English, Science and Social Studies departments operate separately. Student test scores in each area are gathered to evaluate the effectiveness of the school. What level of interdependence does this represent?

Accepted Answer

A)  Pooled interdependence 
B)  Complex interdependence 
C)  Reciprocal interdependence 
D)  Sequential interdependence 
E)  Absolute interdependence 
A)  Pooled interdependence 
B)  Complex interdependence 
C)  Reciprocal interdependence 
D)  Sequential interdependence 
E)  Absolute interdependence

Question 3

Tall organizations:

Accepted Answer

A)  have more managers than flat organizations. 
B)  foster employee morale better than flat organizations. 
C)  place excessive supervisory responsibilities on managers. 
D)  have very few communication problems. 
E)  have less managerial expenses than flat organizations. 
A)  have more managers than flat organizations. 
B)  foster employee morale better than flat organizations. 
C)  place excessive supervisory responsibilities on managers. 
D)  have very few communication problems. 
E)  have less managerial expenses than flat organizations.

Question 4

Cuisine Royale is a restaurant chain that has many outlets. Each outlet has a separate budget and a set of staff. To determine the success of the entire chain, the profits made by all the outlets are put together. Which of the following concepts is illustrated in the scenario?

Accepted Answer

A)  Pooled interdependence 
B)  Reciprocal interdependence 
C)  Job rotation 
D)  Sequential interdependence 
E)  Specialization 
A)  Pooled interdependence 
B)  Reciprocal interdependence 
C)  Job rotation 
D)  Sequential interdependence 
E)  Specialization

Question 5

_____ departmentalization groups together those jobs involving the same or similar activities.

Accepted Answer

A)  Product 
B)  Functional 
C)  Location 
D)  Customer 
E)  Sequential 
A)  Product 
B)  Functional 
C)  Location 
D)  Customer 
E)  Sequential

Question 6

In the context of the job characteristics approach, _____ refers to the extent to which a worker knows how well the job is being performed.

Accepted Answer

A)  feedback 
B)  task identity 
C)  task significance 
D)  autonomy 
E)  skill variety 
A)  feedback 
B)  task identity 
C)  task significance 
D)  autonomy 
E)  skill variety

Question 7

At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Gamma use?

Accepted Answer

A)  Functional departmentalization 
B)  Product departmentalization 
C)  Location departmentalization 
D)  Customer departmentalization 
E)  Sequential departmentalization 
A)  Functional departmentalization 
B)  Product departmentalization 
C)  Location departmentalization 
D)  Customer departmentalization 
E)  Sequential departmentalization

Question 8

As an organization passes from one stage of the organizational lifecycle to the next, _____.

Accepted Answer

A)  it becomes smaller 
B)  it's coordination demands increase 
C)  it becomes more centralized 
D)  it's structure becomes less mechanistic 
E)  it's control systems become more limited 
A)  it becomes smaller 
B)  it's coordination demands increase 
C)  it becomes more centralized 
D)  it's structure becomes less mechanistic 
E)  it's control systems become more limited

Question 9

Which of the following statements is true about organic organizations?

Accepted Answer

A)  They are similar to bureaucracies. 
B)  They are formal and rigid. 
C)  They have centralized authority. 
D)  They operate in unstable environments. 
E)  They have an inflexible organizational design. 
A)  They are similar to bureaucracies. 
B)  They are formal and rigid. 
C)  They have centralized authority. 
D)  They operate in unstable environments. 
E)  They have an inflexible organizational design.

Question 10

Under the _____ arrangement, the members and units in an organization are grouped into functional departments such as marketing and production.

Accepted Answer

A)  division form 
B)  Z-form 
C)  H-form 
D)  U-form 
E)  M-form 
A)  division form 
B)  Z-form 
C)  H-form 
D)  U-form 
E)  M-form

Question 11

Enlightened Minds is a software services firm that uses routine training programs, seminars by eminent developers, and discussion forums to keep employees updated on the recent developments in the software field. Enlightened Minds is an example of a(n) _____.

Accepted Answer

A)  learning organization 
B)  team organization 
C)  H-Form organization 
D)  matrix organization 
E)  virtual organization 
A)  learning organization 
B)  team organization 
C)  H-Form organization 
D)  matrix organization 
E)  virtual organization

Question 12

A(n) _____ organization is similar to the bureaucratic model.

Accepted Answer

A)  mechanistic 
B)  organic 
C)  continuous process 
D)  large-batch 
E)  unit 
A)  mechanistic 
B)  organic 
C)  continuous process 
D)  large-batch 
E)  unit

Question 13

_____ is the process of grouping jobs according to some logical arrangement.

Accepted Answer

A)  Job rotation 
B)  Job enrichment 
C)  Departmentalization 
D)  Centralization 
E)  Industrialization 
A)  Job rotation 
B)  Job enrichment 
C)  Departmentalization 
D)  Centralization 
E)  Industrialization

Question 14

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Often leads to worker dissatisfaction and boredom

Accepted Answer

A) Job enlargement 
B) Job enrichment 
C) Job rotation 
D) Job specialization 
A) Job enlargement 
B) Job enrichment 
C) Job rotation 
D) Job specialization

Question 15

Which of the following would require continually adding new tasks and challenges as part of the job design?

Accepted Answer

A)  Job enlargement 
B)  Job specialization 
C)  Job rotation 
D)  Job enrichment 
E)  Job deskilling 
A)  Job enlargement 
B)  Job specialization 
C)  Job rotation 
D)  Job enrichment 
E)  Job deskilling

Question 16

Units with _____ operate with little interaction-the output of the units is put together at the organizational level.

Accepted Answer

A)  pooled interdependence 
B)  total interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  structural interdependence 
A)  pooled interdependence 
B)  total interdependence 
C)  reciprocal interdependence 
D)  sequential interdependence 
E)  structural interdependence

Question 17

_____ attempts to increase both the number of tasks a worker does and the control the worker has over the job.

Accepted Answer

A)  Job deskilling 
B)  Job enrichment 
C)  Job specialization 
D)  Job rotation 
E)  Job entropy 
A)  Job deskilling 
B)  Job enrichment 
C)  Job specialization 
D)  Job rotation 
E)  Job entropy

Question 18

A mechanistic organization is most likely to:

Accepted Answer

A)  have the least level of job specialization. 
B)  have a flexible structure. 
C)  have centralized authority. 
D)  have an informal organizational design. 
E)  operate in an unstable environment. 
A)  have the least level of job specialization. 
B)  have a flexible structure. 
C)  have centralized authority. 
D)  have an informal organizational design. 
E)  operate in an unstable environment.

Question 19

Mechanistic organizations:

Accepted Answer

A)  have the least level of specialization. 
B)  are least likely to have rules and regulations. 
C)  are most frequently found in stable environments. 
D)  are least likely to be bureaucratic. 
E)  are the most decentralized. 
A)  have the least level of specialization. 
B)  are least likely to have rules and regulations. 
C)  are most frequently found in stable environments. 
D)  are least likely to be bureaucratic. 
E)  are the most decentralized.

Question 20

Which of the following statements is true about an organic organization?

Accepted Answer

A)  It has a flexible and informal organizational design. 
B)  It is most likely to be operating in a very stable and predictable environment. 
C)  It has a structure that is similar to a bureaucracy. 
D)  It is most likely to have centralized authority. 
E)  It has higher levels of job specialization than a mechanistic organization. 
A)  It has a flexible and informal organizational design. 
B)  It is most likely to be operating in a very stable and predictable environment. 
C)  It has a structure that is similar to a bureaucracy. 
D)  It is most likely to have centralized authority. 
E)  It has higher levels of job specialization than a mechanistic organization.

The _____ design is based on two overlapping bases of departmentalization.

At Synergy School, Math, English, Science and Social Studies departments operate separately. Student test scores in each area are gathered to evaluate the effectiveness of the school. What level of interdependence does this represent?

Tall organizations:

Cuisine Royale is a restaurant chain that has many outlets. Each outlet has a separate budget and a set of staff. To determine the success of the entire chain, the profits made by all the outlets are put together. Which of the following concepts is illustrated in the scenario?

_____ departmentalization groups together those jobs involving the same or similar activities.

In the context of the job characteristics approach, _____ refers to the extent to which a worker knows how well the job is being performed.

At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Gamma use?

As an organization passes from one stage of the organizational lifecycle to the next, _____.

Which of the following statements is true about organic organizations?

Under the _____ arrangement, the members and units in an organization are grouped into functional departments such as marketing and production.

Enlightened Minds is a software services firm that uses routine training programs, seminars by eminent developers, and discussion forums to keep employees updated on the recent developments in the software field. Enlightened Minds is an example of a(n) _____.

A(n) _____ organization is similar to the bureaucratic model.

_____ is the process of grouping jobs according to some logical arrangement.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Often leads to worker dissatisfaction and boredom

Which of the following would require continually adding new tasks and challenges as part of the job design?

Units with _____ operate with little interaction-the output of the units is put together at the organizational level.

_____ attempts to increase both the number of tasks a worker does and the control the worker has over the job.

A mechanistic organization is most likely to:

Mechanistic organizations:

Which of the following statements is true about an organic organization?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 6: Organization Structure and Design

The _____ design is based on two overlapping bases of departmentalization.

At Synergy School, Math, English, Science and Social Studies departments operate separately. Student test scores in each area are gathered to evaluate the effectiveness of the school. What level of interdependence does this represent?

Tall organizations:

Cuisine Royale is a restaurant chain that has many outlets. Each outlet has a separate budget and a set of staff. To determine the success of the entire chain, the profits made by all the outlets are put together. Which of the following concepts is illustrated in the scenario?

_____ departmentalization groups together those jobs involving the same or similar activities.

In the context of the job characteristics approach, _____ refers to the extent to which a worker knows how well the job is being performed.

At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Gamma use?

As an organization passes from one stage of the organizational lifecycle to the next, _____.

Which of the following statements is true about organic organizations?

Under the _____ arrangement, the members and units in an organization are grouped into functional departments such as marketing and production.

Enlightened Minds is a software services firm that uses routine training programs, seminars by eminent developers, and discussion forums to keep employees updated on the recent developments in the software field. Enlightened Minds is an example of a(n) _____.

A(n) _____ organization is similar to the bureaucratic model.

_____ is the process of grouping jobs according to some logical arrangement.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Often leads to worker dissatisfaction and boredom

Which of the following would require continually adding new tasks and challenges as part of the job design?

Units with _____ operate with little interaction-the output of the units is put together at the organizational level.

_____ attempts to increase both the number of tasks a worker does and the control the worker has over the job.

A mechanistic organization is most likely to:

Mechanistic organizations:

Which of the following statements is true about an organic organization?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters