Question 1

Prolonged exposure to a stressor without resolution can bring on the _____ stage of the General Adaptation Syndrome (GAS).

Accepted Answer

A)  exhaustion 
B)  resistance 
C)  alarm 
D)  burnout 
E)  conflict 
A)  exhaustion 
B)  resistance 
C)  alarm 
D)  burnout 
E)  conflict

Question 2

_____ are the total set of work-related behaviors that the organization expects the individual to display.

Accepted Answer

A)  Performance behaviors 
B)  Withdrawal behaviors 
C)  Dysfunctional behaviors 
D)  Cognitive dissonance 
E)  Machiavellianism 
A)  Performance behaviors 
B)  Withdrawal behaviors 
C)  Dysfunctional behaviors 
D)  Cognitive dissonance 
E)  Machiavellianism

Question 3

_____ is the extent to which a person experiences anxiety or is poised, calm, resilient, and secure.

Accepted Answer

A)  Agreeableness 
B)  Conscientiousness 
C)  Neuroticism 
D)  Extraversion 
E)  Openness 
A)  Agreeableness 
B)  Conscientiousness 
C)  Neuroticism 
D)  Extraversion 
E)  Openness

Question 4

In the Myers-Briggs framework, people who enjoy completion or being finished are typically categorized as _____.

Accepted Answer

A)  intuitives 
B)  sensing types 
C)  thinking individuals 
D)  feeling individuals 
E)  judging types 
A)  intuitives 
B)  sensing types 
C)  thinking individuals 
D)  feeling individuals 
E)  judging types

Question 5

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Operational consequences of stress

Accepted Answer

A) Stress cycle 
B) A general feeling of exhaustion 
C) Smoking and drug use 
D) Lower productivity 
E) Task demands and role demands 
A) Stress cycle 
B) A general feeling of exhaustion 
C) Smoking and drug use 
D) Lower productivity 
E) Task demands and role demands

Question 6

Frederic is hired as a reporter for a popular news organization. He is expected to write, edit, and proofread stories within deadlines. The organization's expectations are referred to as:

Accepted Answer

A)  dysfunctional behaviors. 
B)  performance behaviors. 
C)  withdrawal behaviors. 
D)  psychological behaviors. 
E)  physical behavior. 
A)  dysfunctional behaviors. 
B)  performance behaviors. 
C)  withdrawal behaviors. 
D)  psychological behaviors. 
E)  physical behavior.

Question 7

Herman believes he needs balance between work and his personal life. He does not work on weekends but works at a constant pace irrespective of business deadlines. He exhibits a:

Accepted Answer

A)  Type A personality. 
B)  feeling of exhaustion. 
C)  dogmatic characteristic. 
D)  Type B personality. 
E)  cognitive dissonance. 
A)  Type A personality. 
B)  feeling of exhaustion. 
C)  dogmatic characteristic. 
D)  Type B personality. 
E)  cognitive dissonance.

Question 8

Individual behavior that makes a positive overall contribution to an organization is called _____.

Accepted Answer

A)  performance behavior 
B)  positive inducement 
C)  motivational behavior 
D)  organizational citizenship 
E)  perceptive contribution 
A)  performance behavior 
B)  positive inducement 
C)  motivational behavior 
D)  organizational citizenship 
E)  perceptive contribution

Question 9

Anne, a software programmer at Mont Inc., tries to rectify a programming module that stressed her out with unfamiliar issues. According to the General Adaptation Syndrome (GAS), Anne is in the _____ stage.

Accepted Answer

A)  exhaustion 
B)  resistance 
C)  alarm 
D)  burnout 
E)  conflict 
A)  exhaustion 
B)  resistance 
C)  alarm 
D)  burnout 
E)  conflict

Question 10

A satisfied employee tends to be:

Accepted Answer

A)  disrupted from work. 
B)  less productive. 
C)  looking for other jobs. 
D)  more stressed. 
E)  absent less often. 
A)  disrupted from work. 
B)  less productive. 
C)  looking for other jobs. 
D)  more stressed. 
E)  absent less often.

Question 11

A tendency to be generally downbeat and pessimistic, and seeming to be in a bad mood is called _____.

Accepted Answer

A)  negative affectivity 
B)  self-efficacy 
C)  intraversion 
D)  cognitive dissonance 
E)  neuroticism 
A)  negative affectivity 
B)  self-efficacy 
C)  intraversion 
D)  cognitive dissonance 
E)  neuroticism

Question 12

The conflict individuals may experience among their own attitudes is called _____.

Accepted Answer

A)  risk propensity 
B)  emotional intelligence 
C)  organizational commitment 
D)  cognitive dissonance 
E)  negative affectivity 
A)  risk propensity 
B)  emotional intelligence 
C)  organizational commitment 
D)  cognitive dissonance 
E)  negative affectivity

Question 13

Yakov is a Type A person. He is least likely to be _____.

Accepted Answer

A)  stressed 
B)  work oriented 
C)  aggressive 
D)  competitive 
E)  patient 
A)  stressed 
B)  work oriented 
C)  aggressive 
D)  competitive 
E)  patient

Question 14

Dale has a(n) _____ locus of control because he believes that he has earned everything by himself.

Accepted Answer

internal
People who believe th

Question 15

Chandra has been a bank manager at the same bank for 35 years. She is vital to the bank and has a high level of autonomy and variety in her work. Her organizational commitment is likely to be high due to her _____.

Accepted Answer

A)  years with the organization 
B)  dissatisfaction with her work 
C)  negative affectivity 
D)  low organizational citizenship 
E)  cognitive dissonance 
A)  years with the organization 
B)  dissatisfaction with her work 
C)  negative affectivity 
D)  low organizational citizenship 
E)  cognitive dissonance

Question 16

Nadine, a manager, observes that every time one of her subordinates, Peter, calls in sick, it is the day after she has made a decision Peter did not agree with. She attributes his absences to stress or resentment on his part. Nadine makes this attribution based on _____.

Accepted Answer

A)  consensus 
B)  consistency 
C)  distinctiveness 
D)  turnover 
E)  absenteeism 
A)  consensus 
B)  consistency 
C)  distinctiveness 
D)  turnover 
E)  absenteeism

Question 17

Officers in the US military have no control over employee pay. It is all based on time of service and rank. The military uses medals and ribbons to acknowledge excellence. The medals are an example of _____.

Accepted Answer

A)  intangible rewards 
B)  job tasks 
C)  stressors 
D)  contributions 
E)  inducements 
A)  intangible rewards 
B)  job tasks 
C)  stressors 
D)  contributions 
E)  inducements

Question 18

Personal attributes that vary from one person to another are called _____.

Accepted Answer

A)  individual differences 
B)  organizational inducements 
C)  employee contributions 
D)  stressors 
E)  psychological contracts 
A)  individual differences 
B)  organizational inducements 
C)  employee contributions 
D)  stressors 
E)  psychological contracts

Question 19

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Burnout

Accepted Answer

A) Stress cycle 
B) A general feeling of exhaustion 
C) Smoking and drug use 
D) Lower productivity 
E) Task demands and role demands 
A) Stress cycle 
B) A general feeling of exhaustion 
C) Smoking and drug use 
D) Lower productivity 
E) Task demands and role demands

Question 20

Which of the following is an example of dysfunctional behavior?

Accepted Answer

A)  Agreeableness 
B)  Extraversion 
C)  Racial harassment 
D)  Cognitive dissonance 
E)  Organizational citizenship 
A)  Agreeableness 
B)  Extraversion 
C)  Racial harassment 
D)  Cognitive dissonance 
E)  Organizational citizenship

Prolonged exposure to a stressor without resolution can bring on the _____ stage of the General Adaptation Syndrome (GAS).

_____ are the total set of work-related behaviors that the organization expects the individual to display.

_____ is the extent to which a person experiences anxiety or is poised, calm, resilient, and secure.

In the Myers-Briggs framework, people who enjoy completion or being finished are typically categorized as _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Operational consequences of stress

Frederic is hired as a reporter for a popular news organization. He is expected to write, edit, and proofread stories within deadlines. The organization's expectations are referred to as:

Herman believes he needs balance between work and his personal life. He does not work on weekends but works at a constant pace irrespective of business deadlines. He exhibits a:

Individual behavior that makes a positive overall contribution to an organization is called _____.

Anne, a software programmer at Mont Inc., tries to rectify a programming module that stressed her out with unfamiliar issues. According to the General Adaptation Syndrome (GAS), Anne is in the _____ stage.

A satisfied employee tends to be:

A tendency to be generally downbeat and pessimistic, and seeming to be in a bad mood is called _____.

The conflict individuals may experience among their own attitudes is called _____.

Yakov is a Type A person. He is least likely to be _____.

Dale has a(n) _____ locus of control because he believes that he has earned everything by himself.

Chandra has been a bank manager at the same bank for 35 years. She is vital to the bank and has a high level of autonomy and variety in her work. Her organizational commitment is likely to be high due to her _____.

Nadine, a manager, observes that every time one of her subordinates, Peter, calls in sick, it is the day after she has made a decision Peter did not agree with. She attributes his absences to stress or resentment on his part. Nadine makes this attribution based on _____.

Officers in the US military have no control over employee pay. It is all based on time of service and rank. The military uses medals and ribbons to acknowledge excellence. The medals are an example of _____.

Personal attributes that vary from one person to another are called _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Burnout

Which of the following is an example of dysfunctional behavior?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 9: Basic Elements of Individual Behavior in Organizations

Prolonged exposure to a stressor without resolution can bring on the _____ stage of the General Adaptation Syndrome (GAS).

_____ are the total set of work-related behaviors that the organization expects the individual to display.

_____ is the extent to which a person experiences anxiety or is poised, calm, resilient, and secure.

In the Myers-Briggs framework, people who enjoy completion or being finished are typically categorized as _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Operational consequences of stress

Frederic is hired as a reporter for a popular news organization. He is expected to write, edit, and proofread stories within deadlines. The organization's expectations are referred to as:

Herman believes he needs balance between work and his personal life. He does not work on weekends but works at a constant pace irrespective of business deadlines. He exhibits a:

Individual behavior that makes a positive overall contribution to an organization is called _____.

Anne, a software programmer at Mont Inc., tries to rectify a programming module that stressed her out with unfamiliar issues. According to the General Adaptation Syndrome (GAS), Anne is in the _____ stage.

A satisfied employee tends to be:

A tendency to be generally downbeat and pessimistic, and seeming to be in a bad mood is called _____.

The conflict individuals may experience among their own attitudes is called _____.

Yakov is a Type A person. He is least likely to be _____.

Dale has a(n) _____ locus of control because he believes that he has earned everything by himself.

Chandra has been a bank manager at the same bank for 35 years. She is vital to the bank and has a high level of autonomy and variety in her work. Her organizational commitment is likely to be high due to her _____.

Nadine, a manager, observes that every time one of her subordinates, Peter, calls in sick, it is the day after she has made a decision Peter did not agree with. She attributes his absences to stress or resentment on his part. Nadine makes this attribution based on _____.

Officers in the US military have no control over employee pay. It is all based on time of service and rank. The military uses medals and ribbons to acknowledge excellence. The medals are an example of _____.

Personal attributes that vary from one person to another are called _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Burnout

Which of the following is an example of dysfunctional behavior?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters