Exam 13: Managing Work Groups and Teams

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -In the last quarter, Michael's group has achieved higher sales than any other sales group in the corporation.

Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it?

When a manager gives an employee several major assignments at once, thereby increasing the person's regular workload, the employee is most likely to experience _____.

When one gets conflicting information about a project from his/her boss and team, he/she will most likely experience _____ conflict.

Many working women who try to combine the roles of mother, wife, professional, and civic leader complain about having to be superwomen. This is likely an expression of feelings of ______.

Which of the following is a characteristic of a functional group in an organization?

A(n) _____ group is created by its own members for purposes that may or may not be relevant to organizational goals.

Which of the following is true of intergroup conflict?

A technology firm creates a group whose only purpose is to develop a pre-launch marketing strategy for a new product. The group will disband one month after the product is launched. This is an example of a(n) ________ group.

A large technology firm has research centers in a number of countries. In order to reduce the cycle time of projects, team members in one city leave a list of "to-do" items on a shared web portal. These items are then picked up a few hours later by another team in a city separated by several time-zones. This organization is making use of _____.

Darcy joined a group supporting literacy in elementary schools because the teachers who shared his outlook on primary education were all members of the group. He joined for:

During the _____ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members.

Discuss the cognitive approach to negotiation.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Moving from outsider to insider in a group

Marcus joins a bowling team, not because of any particular attraction to other group members, but to be a member of the group where he can spend time doing something he enjoys. This example suggests that people sometimes join groups for _____.

Which of the following techniques is most effective at resolving or significantly reducing conflict?

Thomas wants to buy a top-of-the-line chimney. Regina wants to buy an inexpensive chimney. They decide to buy a chimney that is priced neither too high nor too low. This approach to conflict resolution is called _____.

Kenyon has always wanted to work at Meridian Electronics. When he got an opportunity to join a local service club to which the owner of Meridian belonged, he jumped at the chance, hoping that it would help him get the job he wanted. Kenyon joined the club for the potential _____.

During the _____ stage of group development, the members begin to try out various forms of behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group.

Mona joined an academic union because the union's objectives aligned with her personal values. She joined for: