Question 1

A shift supervisor in a department store is a member of a(n):

Accepted Answer

A)  interest group. 
B)  problem-solving team 
C)  virtual team. 
D)  task group. 
E)  functional group. 
A)  interest group. 
B)  problem-solving team 
C)  virtual team. 
D)  task group. 
E)  functional group.

Question 2

Chandra owns a goods delivery business. When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that cooperation with one another is necessary for the continued profitability of the firm, and also for their job security. Chandra is controlling conflict by: ?

Accepted Answer

A)  expanding the resource base. 
B)  using appropriate coordination techniques. 
C)  focusing workers' attention on superordinate goals. 
D)  matching personalities and work habits of workers. 
E)  changing established procedures. 
A)  expanding the resource base. 
B)  using appropriate coordination techniques. 
C)  focusing workers' attention on superordinate goals. 
D)  matching personalities and work habits of workers. 
E)  changing established procedures.

Question 3

When employees in an organization do not know what is expected of them, it results in _____.

Accepted Answer

A)  role generalization 
B)  role variation 
C)  role overload 
D)  role conflict 
E)  role ambiguity 
A)  role generalization 
B)  role variation 
C)  role overload 
D)  role conflict 
E)  role ambiguity

Question 4

Newly divorced people often join support groups for _____.

Accepted Answer

A)  instrumental benefits 
B)  need satisfaction 
C)  interpersonal attraction 
D)  group activities 
E)  group goals 
A)  instrumental benefits 
B)  need satisfaction 
C)  interpersonal attraction 
D)  group activities 
E)  group goals

Question 5

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Bianca gives the task of redesigning the company's information flow to two different groups and asks each group to come up with the best idea.

Accepted Answer

A) Group cohesiveness will increase 
B) Group cohesiveness will decrease 
C) Group cohesiveness will remain unchanged 
A) Group cohesiveness will increase 
B) Group cohesiveness will decrease 
C) Group cohesiveness will remain unchanged

Question 6

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Expectations for the role exceed the individual's capabilities

Accepted Answer

A) Interrole conflict 
B) Intrarole conflict 
C) Role overload 
D) Cohesiveness 
E) Socialization
F)Norms 
A) Interrole conflict 
B) Intrarole conflict 
C) Role overload 
D) Cohesiveness 
E) Socialization
F)Norms

Question 7

Honda Motor Company's plant outside Columbus, Ohio, manufactures cars of all sizes, from the small Civic to the large Element, and they are all built on the same assembly line. This flexible manufacturing setup allows Honda to adapt rapidly to consumers' desires. It should also decrease:

Accepted Answer

A)  intergroup conflict between marketing and production. 
B)  intragroup conflict between marketing and production. 
C)  interpersonal conflict between workers in marketing and those in production. 
D)  conflict between the organization and its environment. 
E)  interorganizational conflict between Honda and its suppliers. 
A)  intergroup conflict between marketing and production. 
B)  intragroup conflict between marketing and production. 
C)  interpersonal conflict between workers in marketing and those in production. 
D)  conflict between the organization and its environment. 
E)  interorganizational conflict between Honda and its suppliers.

Question 8

_____ conflict occurs when there is a conflict between two or more roles.

Accepted Answer

A)  Intrarole 
B)  Intersender 
C)  Intrasender 
D)  Interrole 
E)  Person-role 
A)  Intrarole 
B)  Intersender 
C)  Intrasender 
D)  Interrole 
E)  Person-role

Question 9

Which of the following is a recommended method for controlling conflict?

Accepted Answer

A)  Changing established standards 
B)  Making more resources available 
C)  Hiring outsiders 
D)  Initiating confrontation and compromise 
E)  Increasing competition among individuals and teams 
A)  Changing established standards 
B)  Making more resources available 
C)  Hiring outsiders 
D)  Initiating confrontation and compromise 
E)  Increasing competition among individuals and teams

Question 10

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?

Accepted Answer

A)  storming 
B)  norming 
C)  performing 
D)  forming 
E)  reforming 
A)  storming 
B)  norming 
C)  performing 
D)  forming 
E)  reforming

Question 11

Mary knows that Akua and Dominik have a shared personal history, as a result of which the two men do not work well together. Mary assigns the two men separate work areas. She is controlling conflict by:

Accepted Answer

A)  expanding the resource base. 
B)  using appropriate coordination techniques. 
C)  focusing employees' attention on higher-level goals. 
D)  matching personalities and work habits of employees. 
E)  increasing competition among individuals. 
A)  expanding the resource base. 
B)  using appropriate coordination techniques. 
C)  focusing employees' attention on higher-level goals. 
D)  matching personalities and work habits of employees. 
E)  increasing competition among individuals.

Question 12

When the sent role is unclear, it results in:

Accepted Answer

A)  intrarole conflict. 
B)  role dynamism. 
C)  role ambiguity. 
D)  storming. 
E)  interrole conflict. 
A)  intrarole conflict. 
B)  role dynamism. 
C)  role ambiguity. 
D)  storming. 
E)  interrole conflict.

Question 13

Managers can stimulate conflict by:

Accepted Answer

A)  focusing employee attention on superordinate goals. 
B)  matching personalities and work habits of employees. 
C)  placing employee groups in competitive situations. 
D)  expanding the resource base of the organization. 
E)  enhancing coordination of interdependence. 
A)  focusing employee attention on superordinate goals. 
B)  matching personalities and work habits of employees. 
C)  placing employee groups in competitive situations. 
D)  expanding the resource base of the organization. 
E)  enhancing coordination of interdependence.

Question 14

The advertising department at a technology firm is an example of a(n) _____ group.

Accepted Answer

functional
A functional group

Question 15

When Carol arrived for her first group meeting, people had not yet settled down, and the meeting started thirty minutes later. For the next group meeting, Carol was late by 20 minutes. Her _____ role had changed.

Accepted Answer

A)  received 
B)  performance 
C)  enacted 
D)  intrasender 
E)  conformity 
A)  received 
B)  performance 
C)  enacted 
D)  intrasender 
E)  conformity

Question 16

In the television show Mad Men, Roger has more experience in the organization than Don. However, Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success. In this scenario, Don is the:

Accepted Answer

A)  formal leader. 
B)  informal leader. 
C)  task specialist. 
D)  maintenance specialist. 
E)  veteran. 
A)  formal leader. 
B)  informal leader. 
C)  task specialist. 
D)  maintenance specialist. 
E)  veteran.

Question 17

Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have:

Accepted Answer

A)  intergroup conflict. 
B)  pooled interdependencies. 
C)  interpersonal conflict. 
D)  person-role conflict. 
E)  sequential interdependencies. 
A)  intergroup conflict. 
B)  pooled interdependencies. 
C)  interpersonal conflict. 
D)  person-role conflict. 
E)  sequential interdependencies.

Question 18

Which of the following is true of group or team cohesiveness?

Accepted Answer

A)  Cohesiveness tends to decline as a group increases in size. 
B)  As a team becomes more cohesive, its members stop conforming to norms. 
C)  Intragroup competition increases cohesiveness. 
D)  Intergroup competition reduces cohesiveness. 
E)  Team performance is independent of cohesiveness. 
A)  Cohesiveness tends to decline as a group increases in size. 
B)  As a team becomes more cohesive, its members stop conforming to norms. 
C)  Intragroup competition increases cohesiveness. 
D)  Intergroup competition reduces cohesiveness. 
E)  Team performance is independent of cohesiveness.

Question 19

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Amanda's training staff has doubled in the last two years.

Accepted Answer

A) Group cohesiveness will increase 
B) Group cohesiveness will decrease 
C) Group cohesiveness will remain unchanged 
A) Group cohesiveness will increase 
B) Group cohesiveness will decrease 
C) Group cohesiveness will remain unchanged

Question 20

_____ is striking a middle-range position between two extremes when resolving conflict.

Accepted Answer

A)  Confrontation 
B)  Compromise 
C)  Smoothing 
D)  Avoidance 
E)  Stimulation 
A)  Confrontation 
B)  Compromise 
C)  Smoothing 
D)  Avoidance 
E)  Stimulation

A shift supervisor in a department store is a member of a(n):

When employees in an organization do not know what is expected of them, it results in _____.

Newly divorced people often join support groups for _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Bianca gives the task of redesigning the company's information flow to two different groups and asks each group to come up with the best idea.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Expectations for the role exceed the individual's capabilities

Honda Motor Company's plant outside Columbus, Ohio, manufactures cars of all sizes, from the small Civic to the large Element, and they are all built on the same assembly line. This flexible manufacturing setup allows Honda to adapt rapidly to consumers' desires. It should also decrease:

_____ conflict occurs when there is a conflict between two or more roles.

Which of the following is a recommended method for controlling conflict?

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?

Mary knows that Akua and Dominik have a shared personal history, as a result of which the two men do not work well together. Mary assigns the two men separate work areas. She is controlling conflict by:

When the sent role is unclear, it results in:

Managers can stimulate conflict by:

The advertising department at a technology firm is an example of a(n) _____ group.

When Carol arrived for her first group meeting, people had not yet settled down, and the meeting started thirty minutes later. For the next group meeting, Carol was late by 20 minutes. Her _____ role had changed.

In the television show Mad Men, Roger has more experience in the organization than Don. However, Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success. In this scenario, Don is the:

Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have:

Which of the following is true of group or team cohesiveness?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Amanda's training staff has doubled in the last two years.

_____ is striking a middle-range position between two extremes when resolving conflict.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 13: Managing Work Groups and Teams

A shift supervisor in a department store is a member of a(n):

When employees in an organization do not know what is expected of them, it results in _____.

Newly divorced people often join support groups for _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Bianca gives the task of redesigning the company's information flow to two different groups and asks each group to come up with the best idea.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Expectations for the role exceed the individual's capabilities

Honda Motor Company's plant outside Columbus, Ohio, manufactures cars of all sizes, from the small Civic to the large Element, and they are all built on the same assembly line. This flexible manufacturing setup allows Honda to adapt rapidly to consumers' desires. It should also decrease:

_____ conflict occurs when there is a conflict between two or more roles.

Which of the following is a recommended method for controlling conflict?

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?

Mary knows that Akua and Dominik have a shared personal history, as a result of which the two men do not work well together. Mary assigns the two men separate work areas. She is controlling conflict by:

When the sent role is unclear, it results in:

Managers can stimulate conflict by:

The advertising department at a technology firm is an example of a(n) _____ group.

When Carol arrived for her first group meeting, people had not yet settled down, and the meeting started thirty minutes later. For the next group meeting, Carol was late by 20 minutes. Her _____ role had changed.

In the television show Mad Men, Roger has more experience in the organization than Don. However, Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success. In this scenario, Don is the:

Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have:

Which of the following is true of group or team cohesiveness?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Amanda's training staff has doubled in the last two years.

_____ is striking a middle-range position between two extremes when resolving conflict.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters