Exam 13: Managing Work Groups and Teams

Ashish joined a country club, not because he enjoyed golf, but because it would develop his social skills, which are essential for climbing the corporate ladder. He joined for:

A newcomer in an organization gradually begins to learn the company norms such as dress codes, working hours, and interpersonal relations. This process is known as _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Within the human resources department, Valerie talks forcefully about every issue, often arguing until her suggestions are adopted.

An advantage of teams in an organization is that they enable the organization to shed its _____.

_____ is based on disagreements between two or more individuals in an organization.

Which of the following approaches to negotiation focuses on the context within which negotiation takes place?

_____ conflict results from a discrepancy between the role requirements and the individual's personal values, attitudes, and needs.

Frequent sources of interpersonal conflict in organizations are _____, when two people distrust each other's motives, dislike each other, or for some other reason simply cannot get along.

Which of the following is a suggested way for managers to stimulate conflict?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Nelida's quality assurance group meets only rarely.

The _____ role refers to what the individual actually does in his or her role in the group.

During the _____ stage of group development, members begin to accept one another and develop a sense of unity.