Exam 15: Managing Operations, Quality, and Productivity

The _____ layout is used when the organization is creating a few very large and complex products.

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. Which type of layout would each of the following businesses use? -Used for products that are routed depending on their need

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. -All inputs must be transformed into common units

Fast food restaurants that assemble breads, spreads, and fillings as per the customers' preference belong to the _____ industry.

_____ is the process of designing work so that it can be completely or almost completely performed by machines.

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as _____ company.

Dina works in a residential construction company. She travels to the job site to build a house. The residential construction company is an example of a _____ layout.

_____ requires that firms document how they are using raw materials more efficiently, managing pollution, and reducing their impact on the environment.

Implementing _____ requires making corrections until errors virtually disappear.

Operations management was once called _____.

ISO 9000:2000 refers to a set of quality standards created by the _____.

Which of the following is also called inventory control?

Which of the following uses robot harvesters to pick fruit from a variety of trees?

When energy productivity is measured by the number of outputs produced divided by the dollars spent on energy used to generate this amount of output, it is a measure of:

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours. This is a measure of _____ productivity.

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. -Gives little insight into how productivity can be improved

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. Which type of layout would each of the following businesses use? -Used for a family of products

Which of the following is concerned with buying the materials and resources needed to produce products and services?

A factory produces 100,000 units of its product with 10 hours of direct labor. Which of the following accurately represents the factory's labor productivity index?

Which of the following dimensions of quality refers to a measure of product life?