Question 1

Which of the following is a source of control for raw materials?

Accepted Answer

A)  Shop floor control systems 
B)  High-level production scheduling systems 
C)  Marketing 
D)  Distribution control systems 
E)  Purchasing models and systems 
A)  Shop floor control systems 
B)  High-level production scheduling systems 
C)  Marketing 
D)  Distribution control systems 
E)  Purchasing models and systems

Question 2

In the United States, which of the following steps did the manufacturing companies take to recover from the long period of decline?

Accepted Answer

A)  They increased their workforces dramatically. 
B)  They opened more plants. 
C)  They changed their market. 
D)  They modernized their plants. 
E)  They changed their sector. 
A)  They increased their workforces dramatically. 
B)  They opened more plants. 
C)  They changed their market. 
D)  They modernized their plants. 
E)  They changed their sector.

Question 3

Bingo Inc. sends its consultants for change management to various companies to learn how those companies have coped with changes in the past. Which of the following tools or techniques is Bingo using for improving quality?

Accepted Answer

A)  Benchmarking 
B)  Value-added analysis 
C)  Outsourcing 
D)  Reducing cycle times 
E)  Statistical quality control 
A)  Benchmarking 
B)  Value-added analysis 
C)  Outsourcing 
D)  Reducing cycle times 
E)  Statistical quality control

Question 4

The purpose of an in-transit inventory is to:

Accepted Answer

A)  provide the materials needed to make the product. 
B)  enable overall production to be divided into stages of manageable size. 
C)  reduce the organization's investment on storage space. 
D)  provide ready supply of products on customer demand and enable long, efficient production runs. 
E)  distribute products to customers. 
A)  provide the materials needed to make the product. 
B)  enable overall production to be divided into stages of manageable size. 
C)  reduce the organization's investment on storage space. 
D)  provide ready supply of products on customer demand and enable long, efficient production runs. 
E)  distribute products to customers.

Question 5

A _____ layout is appropriate when large quantities of a single product are needed.

Accepted Answer

A)  process 
B)  cellular 
C)  fixed-point 
D)  product 
E)  distributed 
A)  process 
B)  cellular 
C)  fixed-point 
D)  product 
E)  distributed

Question 6

Dorothy loves buying Haven's herb bread. As advertised, she thinks it is the most versatile bread as well as being nutritious. It can be eaten by itself, made into sandwiches, added to salads, and so on. The versatility of the herb bread is a supplement to its nutrition and therefore it constitutes the _____ dimension of quality.

Accepted Answer

A)  features 
B)  aesthetics 
C)  reliability 
D)  durability 
E)  serviceability 
A)  features 
B)  aesthetics 
C)  reliability 
D)  durability 
E)  serviceability

Question 7

Which of the following is true of the Malcolm Baldrige Award?

Accepted Answer

A)  It is awarded by the Rochester Institute of Technology. 
B)  It is awarded to firms that achieve major improvements in the quality of their products or services. 
C)  It is awarded to the company that has consistently maintained the same quality for 5 continuous years. 
D)  It is awarded to the company that has shown the highest company productivity. 
E)  It is awarded not to entire organizations but to individual teams of workers within organizations. 
A)  It is awarded by the Rochester Institute of Technology. 
B)  It is awarded to firms that achieve major improvements in the quality of their products or services. 
C)  It is awarded to the company that has consistently maintained the same quality for 5 continuous years. 
D)  It is awarded to the company that has shown the highest company productivity. 
E)  It is awarded not to entire organizations but to individual teams of workers within organizations.

Question 8

The purpose of a work-in-process inventory is to:

Accepted Answer

A)  provide the materials needed to make the product. 
B)  enable overall production to be divided into stages of manageable size. 
C)  reduces the organization's investment in storage space. 
D)  provide ready supply of products on customer demand and enable long, efficient production runs. 
E)  distribute products to customers. 
A)  provide the materials needed to make the product. 
B)  enable overall production to be divided into stages of manageable size. 
C)  reduces the organization's investment in storage space. 
D)  provide ready supply of products on customer demand and enable long, efficient production runs. 
E)  distribute products to customers.

Question 9

Katina has hurt her hand. She goes to the emergency room. The doctor thinks Katina has a broken wrist, and sends her for an X-ray. In this example, which type of layout does the hospital have?

Accepted Answer

A)  Product layout 
B)  Cellular layout 
C)  Random layout 
D)  Fixed-position layout 
E)  Process layout 
A)  Product layout 
B)  Cellular layout 
C)  Random layout 
D)  Fixed-position layout 
E)  Process layout

Question 10

Which of the following is an accurate problem associated with total factor productivity?

Accepted Answer

A)  The data is too hard to obtain. 
B)  All resources must be expressed in the same terms. 
C)  It stresses too much on how things can be changed to improve productivity. 
D)  It is not compatible with standard accounting procedures. 
E)  It is the same as value-added analysis. 
A)  The data is too hard to obtain. 
B)  All resources must be expressed in the same terms. 
C)  It stresses too much on how things can be changed to improve productivity. 
D)  It is not compatible with standard accounting procedures. 
E)  It is the same as value-added analysis.

Question 11

A highest-possible-quality strategy will stress on _____.

Accepted Answer

A)  the lowest possible cost regardless of quality 
B)  quality regardless of cost 
C)  low quality at low cost 
D)  large quantities at low cost 
E)  productivity regardless of quality 
A)  the lowest possible cost regardless of quality 
B)  quality regardless of cost 
C)  low quality at low cost 
D)  large quantities at low cost 
E)  productivity regardless of quality

Question 12

Azures Airlines operates between Washington Dulles, Newark Liberty, and Paris Charles de Gaulle airports. It offers all business-class services. The customers feel that the prices of Azures' flights are considerably lower than those of other similar airlines. This quality of Azures is an example of:

Accepted Answer

A)  features. 
B)  aesthetics. 
C)  reliability. 
D)  perceived quality. 
E)  serviceability. 
A)  features. 
B)  aesthetics. 
C)  reliability. 
D)  perceived quality. 
E)  serviceability.

Question 13

Which of the following uses computers to design parts and complete products and to simulate performance so that prototypes need not be constructed?

Accepted Answer

A)  Computer-aided automation 
B)  Computerized robotics 
C)  Agrimation 
D)  Computer-aided design 
E)  Flexible manufacturing systems 
A)  Computer-aided automation 
B)  Computerized robotics 
C)  Agrimation 
D)  Computer-aided design 
E)  Flexible manufacturing systems

Question 14

During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline?

Accepted Answer

A)  Modernization of plants 
B)  Rise in unemployment 
C)  Growth in the service sector 
D)  Foreign competition 
E)  Recession 
A)  Modernization of plants 
B)  Rise in unemployment 
C)  Growth in the service sector 
D)  Foreign competition 
E)  Recession

Question 15

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are _____ for the company.

Accepted Answer

A)  outputs 
B)  products 
C)  processes 
D)  inputs 
E)  services 
A)  outputs 
B)  products 
C)  processes 
D)  inputs 
E)  services

Question 16

_____ layouts are used in operations settings that create or process a variety of products.

Accepted Answer

A)  Product 
B)  Cellular 
C)  Random 
D)  Fixed-position 
E)  Process 
A)  Product 
B)  Cellular 
C)  Random 
D)  Fixed-position 
E)  Process

Question 17

_____ is a form of business that combines and transforms resources into tangible outcomes that are then sold to others.

Accepted Answer

A)  Service 
B)  Manufacturing 
C)  Outsourcing 
D)  Licensing 
E)  Exporting 
A)  Service 
B)  Manufacturing 
C)  Outsourcing 
D)  Licensing 
E)  Exporting

Question 18

Which of the following is a process of subcontracting services and operations to other firms that can perform them cheaper or better?

Accepted Answer

A)  Benchmarking 
B)  Value-added analysis 
C)  Outsourcing 
D)  Reducing cycle times 
E)  Statistical quality control 
A)  Benchmarking 
B)  Value-added analysis 
C)  Outsourcing 
D)  Reducing cycle times 
E)  Statistical quality control

Question 19

Sarah followed an online recipe and made pizza for her family. It turned out so badly that she had to discard it. Sarah and her family said that the pizza tasted like cardboard. Which dimension of quality were they describing?

Accepted Answer

A)  Aesthetics 
B)  Conformance 
C)  Reliability 
D)  Serviceability 
E)  Performance 
A)  Aesthetics 
B)  Conformance 
C)  Reliability 
D)  Serviceability 
E)  Performance

Question 20

A(n) _____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.

Accepted Answer

A)  manufacturing 
B)  production 
C)  service 
D)  coal 
E)  agricultural 
A)  manufacturing 
B)  production 
C)  service 
D)  coal 
E)  agricultural

Which of the following is a source of control for raw materials?

In the United States, which of the following steps did the manufacturing companies take to recover from the long period of decline?

Bingo Inc. sends its consultants for change management to various companies to learn how those companies have coped with changes in the past. Which of the following tools or techniques is Bingo using for improving quality?

The purpose of an in-transit inventory is to:

A _____ layout is appropriate when large quantities of a single product are needed.

Which of the following is true of the Malcolm Baldrige Award?

The purpose of a work-in-process inventory is to:

Katina has hurt her hand. She goes to the emergency room. The doctor thinks Katina has a broken wrist, and sends her for an X-ray. In this example, which type of layout does the hospital have?

Which of the following is an accurate problem associated with total factor productivity?

A highest-possible-quality strategy will stress on _____.

Azures Airlines operates between Washington Dulles, Newark Liberty, and Paris Charles de Gaulle airports. It offers all business-class services. The customers feel that the prices of Azures' flights are considerably lower than those of other similar airlines. This quality of Azures is an example of:

Which of the following uses computers to design parts and complete products and to simulate performance so that prototypes need not be constructed?

During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline?

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are _____ for the company.

_____ layouts are used in operations settings that create or process a variety of products.

_____ is a form of business that combines and transforms resources into tangible outcomes that are then sold to others.

Which of the following is a process of subcontracting services and operations to other firms that can perform them cheaper or better?

Sarah followed an online recipe and made pizza for her family. It turned out so badly that she had to discard it. Sarah and her family said that the pizza tasted like cardboard. Which dimension of quality were they describing?

A(n) _____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Filters

Exam 15: Managing Operations, Quality, and Productivity

Which of the following is a source of control for raw materials?

In the United States, which of the following steps did the manufacturing companies take to recover from the long period of decline?

Bingo Inc. sends its consultants for change management to various companies to learn how those companies have coped with changes in the past. Which of the following tools or techniques is Bingo using for improving quality?

The purpose of an in-transit inventory is to:

A _____ layout is appropriate when large quantities of a single product are needed.

Which of the following is true of the Malcolm Baldrige Award?

The purpose of a work-in-process inventory is to:

Katina has hurt her hand. She goes to the emergency room. The doctor thinks Katina has a broken wrist, and sends her for an X-ray. In this example, which type of layout does the hospital have?

Which of the following is an accurate problem associated with total factor productivity?

A highest-possible-quality strategy will stress on _____.

Which of the following uses computers to design parts and complete products and to simulate performance so that prototypes need not be constructed?

During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline?

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are _____ for the company.

_____ layouts are used in operations settings that create or process a variety of products.

_____ is a form of business that combines and transforms resources into tangible outcomes that are then sold to others.

Which of the following is a process of subcontracting services and operations to other firms that can perform them cheaper or better?

Sarah followed an online recipe and made pizza for her family. It turned out so badly that she had to discard it. Sarah and her family said that the pizza tasted like cardboard. Which dimension of quality were they describing?

A(n) _____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Filters