Question 1

Which of the following levels of productivity represents the total level of productivity achieved by a country?

Accepted Answer

A)  Company 
B)  Partial 
C)  Partial, 
D)  Individual. 
E)  Aggregate 
A)  Company 
B)  Partial 
C)  Partial, 
D)  Individual. 
E)  Aggregate

Question 2

The dimension of quality that refers to the degree to which a product's design and operating characteristics meet established standards is:

Accepted Answer

A)  features. 
B)  conformance. 
C)  reliability. 
D)  durability. 
E)  serviceability. 
A)  features. 
B)  conformance. 
C)  reliability. 
D)  durability. 
E)  serviceability.

Question 3

During the decline of the manufacturing sector, a tremendous growth in the _____ sector kept the U.S. economy from declining at the same rate.

Accepted Answer

A)  coal 
B)  service 
C)  agriculture 
D)  steel 
E)  electronics 
A)  coal 
B)  service 
C)  agriculture 
D)  steel 
E)  electronics

Question 4

Which of the following is true of ISO 9000:2000?

Accepted Answer

A)  Firms get to choose the organization they want to be audited by for the certification. 
B)  It includes 2000 standards that should be met. 
C)  These standards do not cover employee training and supplier relations. 
D)  Firms that want to meet these standards need to apply for certification. 
E)  The auditors review only the firm products in relation to the standards. 
A)  Firms get to choose the organization they want to be audited by for the certification. 
B)  It includes 2000 standards that should be met. 
C)  These standards do not cover employee training and supplier relations. 
D)  Firms that want to meet these standards need to apply for certification. 
E)  The auditors review only the firm products in relation to the standards.

Question 5

Upsilon Inc. manufactures leather handbags. It later adds leather accessories, shoes, and clothing to its production line. With this step, Upsilon is taking a _____ decision.

Accepted Answer

A)  layout 
B)  promotion-distribution 
C)  capacity 
D)  product-service mix 
E)  facility 
A)  layout 
B)  promotion-distribution 
C)  capacity 
D)  product-service mix 
E)  facility

Question 6

_____ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

Accepted Answer

A)  Inventory 
B)  Process 
C)  Quality 
D)  Quantity 
E)  Technology 
A)  Inventory 
B)  Process 
C)  Quality 
D)  Quantity 
E)  Technology

Question 7

_____ is the time needed by the organization to develop, make, and distribute products or services.

Accepted Answer

A)  In-process time 
B)  Six Sigma time 
C)  Process layout time 
D)  Cycle time 
E)  Just-in-time 
A)  In-process time 
B)  Six Sigma time 
C)  Process layout time 
D)  Cycle time 
E)  Just-in-time

Question 8

Which of the following questions is addressed by product-service mix decisions?

Accepted Answer

A)  How the services need to be provided? 
B)  How many different products need to be offered? 
C)  What quantity of a product needs to be produced? 
D)  Where the products need to be distributed? 
E)  How products need to be produced? 
A)  How the services need to be provided? 
B)  How many different products need to be offered? 
C)  What quantity of a product needs to be produced? 
D)  Where the products need to be distributed? 
E)  How products need to be produced?

Question 9

Which of the following guidelines for increasing speed is followed in a bureaucratic organization?

Accepted Answer

A)  Start from scratch 
B)  Minimize the number of approvals needed to do something 
C)  Develop and adhere to a schedule 
D)  Do not ignore distribution 
E)  Integrate speed into the organization's culture 
A)  Start from scratch 
B)  Minimize the number of approvals needed to do something 
C)  Develop and adhere to a schedule 
D)  Do not ignore distribution 
E)  Integrate speed into the organization's culture

Question 10

Which of the following is the process of learning how other firms do things in an exceptionally high-quality manner?

Accepted Answer

A)  Value-added analysis 
B)  Benchmarking 
C)  Outsourcing 
D)  Reducing cycle times 
E)  Statistical quality control 
A)  Value-added analysis 
B)  Benchmarking 
C)  Outsourcing 
D)  Reducing cycle times 
E)  Statistical quality control

Question 11

Durability is the dimension of quality that refers to:

Accepted Answer

A)  a product's primary operating characteristic. 
B)  the degree to which a product's design and operating characteristics meet established standards. 
C)  a probability of not malfunctioning during a specified period. 
D)  a measure of product life. 
E)  the speed and ease of repair. 
A)  a product's primary operating characteristic. 
B)  the degree to which a product's design and operating characteristics meet established standards. 
C)  a probability of not malfunctioning during a specified period. 
D)  a measure of product life. 
E)  the speed and ease of repair.

Question 12

_____ relies on feedback, information, sensors, and a control mechanism.

Accepted Answer

Automation
Automatio

Question 13

In automation, _____ is the flow of information from the machine back to the sensor.

Accepted Answer

A)  feedback 
B)  agrimation 
C)  input instruction 
D)  design 
E)  control mechanism 
A)  feedback 
B)  agrimation 
C)  input instruction 
D)  design 
E)  control mechanism

Question 14

At a stereo making factory, the employees stationed along the assembly line are required to wear ring scanners, small electronic devices worn on their index fingers and wired to a small computer on their wrists. As a product moves along the assembly line and is handled by the stationed employee, its location or progress is updated on the company's database system. This way the management knows if there are any bottlenecks. This method of improving operations allows the company to:

Accepted Answer

A)  improve its productivity. 
B)  decrease fixed cost. 
C)  decrease its dependence on its Web site. 
D)  increase customer affective responses. 
E)  manage quality. 
A)  improve its productivity. 
B)  decrease fixed cost. 
C)  decrease its dependence on its Web site. 
D)  increase customer affective responses. 
E)  manage quality.

Question 15

Differentiate between product, process, and fixed-position layouts. Give an example of each layout.

Accepted Answer

Layout is the choice of physical configu

Question 16

Eagle Inc. makes golf clubs. Each set has up to 12 clubs and each club in the set is slightly different from the other. Which of the following types of layout does Eagle's manufacturing plant have?

Accepted Answer

A)  Product layout 
B)  Cellular layout 
C)  Fixed-position layout 
D)  Random layout 
E)  Process layout 
A)  Product layout 
B)  Cellular layout 
C)  Fixed-position layout 
D)  Random layout 
E)  Process layout

Question 17

_____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.

Accepted Answer

A)  Supply-chain management 
B)  Technology management 
C)  Design management 
D)  Quality control 
E)  Productivity control 
A)  Supply-chain management 
B)  Technology management 
C)  Design management 
D)  Quality control 
E)  Productivity control

Question 18

In automation, _____ are the parts of the system that gather information and compare it to preset standards.

Accepted Answer

A)  feedback systems 
B)  sensors 
C)  robots 
D)  mechanical arms 
E)  control mechanisms 
A)  feedback systems 
B)  sensors 
C)  robots 
D)  mechanical arms 
E)  control mechanisms

Question 19

_____ is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the worth and appeal that they add for customers.

Accepted Answer

A)  Acceptance sampling 
B)  Benchmarking 
C)  In-process sampling 
D)  Six Sigma 
E)  Value-added analysis 
A)  Acceptance sampling 
B)  Benchmarking 
C)  In-process sampling 
D)  Six Sigma 
E)  Value-added analysis

Question 20

Match the following numbered items with the most accurate response letter.
A response may be used once, more than once, or not at all.
-Inputs include all kinds of resources combined

Accepted Answer

A) Partial productivity ratio 
B) Total factor productivity ratio 
A) Partial productivity ratio 
B) Total factor productivity ratio

Which of the following levels of productivity represents the total level of productivity achieved by a country?

The dimension of quality that refers to the degree to which a product's design and operating characteristics meet established standards is:

During the decline of the manufacturing sector, a tremendous growth in the _____ sector kept the U.S. economy from declining at the same rate.

Which of the following is true of ISO 9000:2000?

Upsilon Inc. manufactures leather handbags. It later adds leather accessories, shoes, and clothing to its production line. With this step, Upsilon is taking a _____ decision.

_____ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

_____ is the time needed by the organization to develop, make, and distribute products or services.

Which of the following questions is addressed by product-service mix decisions?

Which of the following guidelines for increasing speed is followed in a bureaucratic organization?

Which of the following is the process of learning how other firms do things in an exceptionally high-quality manner?

Durability is the dimension of quality that refers to:

_____ relies on feedback, information, sensors, and a control mechanism.

In automation, _____ is the flow of information from the machine back to the sensor.

Differentiate between product, process, and fixed-position layouts. Give an example of each layout.

Eagle Inc. makes golf clubs. Each set has up to 12 clubs and each club in the set is slightly different from the other. Which of the following types of layout does Eagle's manufacturing plant have?

_____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.

In automation, _____ are the parts of the system that gather information and compare it to preset standards.

_____ is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the worth and appeal that they add for customers.

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. -Inputs include all kinds of resources combined

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Filters

Exam 15: Managing Operations, Quality, and Productivity

Which of the following levels of productivity represents the total level of productivity achieved by a country?

The dimension of quality that refers to the degree to which a product's design and operating characteristics meet established standards is:

During the decline of the manufacturing sector, a tremendous growth in the _____ sector kept the U.S. economy from declining at the same rate.

Which of the following is true of ISO 9000:2000?

Upsilon Inc. manufactures leather handbags. It later adds leather accessories, shoes, and clothing to its production line. With this step, Upsilon is taking a _____ decision.

_____ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

_____ is the time needed by the organization to develop, make, and distribute products or services.

Which of the following questions is addressed by product-service mix decisions?

Which of the following guidelines for increasing speed is followed in a bureaucratic organization?

Which of the following is the process of learning how other firms do things in an exceptionally high-quality manner?

Durability is the dimension of quality that refers to:

_____ relies on feedback, information, sensors, and a control mechanism.

In automation, _____ is the flow of information from the machine back to the sensor.

Differentiate between product, process, and fixed-position layouts. Give an example of each layout.

Eagle Inc. makes golf clubs. Each set has up to 12 clubs and each club in the set is slightly different from the other. Which of the following types of layout does Eagle's manufacturing plant have?

_____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.

In automation, _____ are the parts of the system that gather information and compare it to preset standards.

_____ is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the worth and appeal that they add for customers.

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. -Inputs include all kinds of resources combined

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Filters