Exam 15: Managing Operations, Quality, and Productivity

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the _____ industry.

To analyze a company's productivity in order to pinpoint problem areas, _____ productivity ratios should be used.

Globe-Mart, a large chain of department stores, strategically places distribution centers throughout the United States. In this context, Globe-Mart has made a _____ decision.

Define quality and describe its eight dimensions.

Which of the following TQM guidelines for reducing cycle time is most appropriate in a decentralized organization?

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. Which type of layout would each of the following businesses use? -Inputs visit only selected locations

Which of the following statements about manufacturing technology is true?

Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called _____ systems.

Virtually all successful quality-enhancement programs involve making the person responsible for doing the job responsible for making sure it is done right. This critical ingredient in total quality management refers to:

Which of the following is addressed when considering making a capacity decision?

_____ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create them.

Discuss the use of computer-aided design, computer-aided manufacturing, and computer-integrated manufacturing technologies.

_____ layouts are used when families of products can follow similar flow paths.

_____ is the set of processes and systems used by organizations to convert resources into products or services.

EduCool is a web-based student information system. It allows parents to follow their child's performance online. It includes grades, attendance, assignments, and student data on a daily basis. EduCool is an example of:

Which of the following is true of computer-integrated manufacturing (CIM)?

In automation, which of the following sends instructions to the automatic machine?

Which of the following inventory types provides the components needed to make the product?

Schwann is a German company that makes watches. Managing the straps, dials, hands, internal components, the partially assembled watches, and the ones in shipping are part of _____ control.

The dimension of quality of a product that refers to a probability of not malfunctioning during a specified period is the product's: