Exam 9: Small-Group Communication and Problem Solving

The reservations department of a major airline meets weekly to discuss ways to improve the sales quota.Whenever they meet,Sam (a new employee),is the only one to express a differing opinion.At first the leader just asked him not to rock the boat,but as time went on,the group began to ignore Sam and speak as though he had not said anything.This is a sign of what symptom of groupthink?​

Compared to individual problem solving,with group problem solving:

The characteristics that define a small group or team are:

It's advisable to establish criteria before listing alternatives in all of the following situations EXCEPT:​

Which of the following "must" criteria are really "operational" in nature?

The idea that people choose to continue to be a part of a group when the rewards outweigh the costs.​

Annie doesn't agree with her boss,but she is reluctant to speak against the proposal,because she doesn't want to be seen as putting her boss on the spot at the staff meeting.Annie decides not to say anything.This is a sign of what symptom of groupthink?​

What are the four pairs of questions in step two of the basic problem-solving procedure that are helpful to ask if the cause of a problem is unclear or unknown? What are two additional questions for each pair?​

What are the three categories of groups generally used within an organization? Define and give an example of each.

The elaboration likelihood model explains that the peripheral route processing means people take time to thoroughly consider the argument.​

What are two things a group can do to decrease the chances that groupthink will negatively affect its decisions? What are at least two things a leader can do to keep from unduly influencing the team?​

Effective teams​

Which of the following is the most effectively worded question for use by a problem-solving group?

Small group communication works best when groups are no greater than:

Once a team reaches a solution,it must​

To give all members a chance to participate and to minimize group pressure,the recommended method for generating ideas is​

Teams participating in decision making with people from other parts of the world require additional effort because not all cultures view or solve problems in the same way.

Group decisions are often less accurate than individual decisions.​

Which of the following meets the requirements for a small group?

List the steps of the basic problem-solving procedure.Which if these steps,if any,can be skipped? Why or why not?​