Question 1

Low context cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.​

Accepted Answer

A) True 
 B)False  False

Question 2

Dominant style communicators feel more comfortable working with things than with people.​

Accepted Answer

A) True 
 B)False  False

Question 3

Pick a communication style (perhaps it is yours)and identify what are the challenges in communicating with that particular communication style?​

Accepted Answer

Answers will vary depending on style.When communicating with private style communicators,it is important to communicate carefully,do not threaten or question,avoid making waves,and do not expect praise,guidance,or criticism.When communicating with dominant style communicators,it is important to take criticism and learn,meet expectations,accept their proposal changes,ask questions,and expect personal ego attacks from neurotic blind dominant types.When communicating with sociable communicators,know that where you stand may not be clear if you are new or too knowledgeable,do not expect full disclosure.When communicating with open communicators,be honest and tactful,look at all sides of a problem,follow the lead on sharing personal stories,and accept shared responsibility​

Question 4

Competition and voting are win-lose strategies.

Accepted Answer

A) True 
 B)False

Question 5

The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by​

Accepted Answer

A) Withdrawal/avoidance 
B) Smoothing/accommodation 
C) Compromise 
D) ​Collaboration 
A) Withdrawal/avoidance 
B) Smoothing/accommodation 
C) Compromise 
D) ​Collaboration

Question 6

Which style cannot accept criticism gracefully and is usually argumentative?

Accepted Answer

A) Private 
B) Dominant 
C) Sociable 
D) ​Open 
A) Private 
B) Dominant 
C) Sociable 
D) ​Open

Question 7

When considering self-disclosure,it is true that:

Accepted Answer

A) High levels of self disclosure create trust. 
B) Low levels of self disclosure create trust 
C) Appropriate self disclosure levels vary by culture 
D) ​No levels of self disclosure create trust. 
A) High levels of self disclosure create trust. 
B) Low levels of self disclosure create trust 
C) Appropriate self disclosure levels vary by culture 
D) ​No levels of self disclosure create trust.

Question 8

Which of the following is a description of messages in high-context cultures?​

Accepted Answer

A) Messages are clearly spelled out-that is,they are direct and explicit. 
B) The person's gestures,facial expressions,and status are considered to be of major importance. 
C) It is the speaker's responsibility to make sure the meaning is provided by the words. 
D) ​It is the speaker's responsibility to make sure the message is well organized and structured. 
A) Messages are clearly spelled out-that is,they are direct and explicit. 
B) The person's gestures,facial expressions,and status are considered to be of major importance. 
C) It is the speaker's responsibility to make sure the meaning is provided by the words. 
D) ​It is the speaker's responsibility to make sure the message is well organized and structured.

Question 9

When using technology to communicate,you must consider that:

Accepted Answer

A) Online messages are not as rich as face-to-face messages.​ 
B) Online messages are more rich than face-to-face messages. 
C) With online messages it is quicker to form friendships than face to face relationships. 
D) ​Online messages are the same as face-to-face messages. 
A) Online messages are not as rich as face-to-face messages.​ 
B) Online messages are more rich than face-to-face messages. 
C) With online messages it is quicker to form friendships than face to face relationships. 
D) ​Online messages are the same as face-to-face messages.

Question 10

Avoiding (withdrawal)may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument.​

Accepted Answer

A) True 
 B)False

Question 11

Which statement is true regarding maintaining interpersonal relationships in the workplace?​

Accepted Answer

A) The key to success for technology-driven organizations is based on the number of messages sent. 
B) Strong manager-employee relationships depend on avoiding disagreement. 
C) Interpersonal relationships are less important in multiunit and virtual organizations. 
D) ​Strong manager-employee relationships depend on praise,understanding and trust. 
A) The key to success for technology-driven organizations is based on the number of messages sent. 
B) Strong manager-employee relationships depend on avoiding disagreement. 
C) Interpersonal relationships are less important in multiunit and virtual organizations. 
D) ​Strong manager-employee relationships depend on praise,understanding and trust.

Question 12

Determine your personal communication style by taking the Survey of Communication Styles,both long and short forms,discussed in this chapter.What were your results for each survey? (i.e.which style were you?)Describe your style.Did you agree with the results? Why or why not?​

Accepted Answer

Communication styles are a practical way

Question 13

Which of the following is a characteristics of individualistic cultures?​

Accepted Answer

A) Individual rights and autonomy are valued more highly than group rights. 
B) Individualistic cultures prefer collaborating and compromising to solve problems 
C) Individualistic cultures are relationship oriented. 
D) ​Individualistic cultures prefer avoiding and accommodating strategies to preserve friendships 
A) Individual rights and autonomy are valued more highly than group rights. 
B) Individualistic cultures prefer collaborating and compromising to solve problems 
C) Individualistic cultures are relationship oriented. 
D) ​Individualistic cultures prefer avoiding and accommodating strategies to preserve friendships

Question 14

Which type manager is more likely to empower employees by allowing employees to be involved in team decisions?​

Accepted Answer

A) Private 
B) Dominant 
C) Sociable 
D) ​Open 
A) Private 
B) Dominant 
C) Sociable 
D) ​Open

Question 15

Which style communicator is motivated by fear or insecurity?​

Accepted Answer

A) Private 
B) Dominant 
C) Sociable 
D) ​Open 
A) Private 
B) Dominant 
C) Sociable 
D) ​Open

Question 16

​Which statement is NOT true about maintaining effective relationships in the workplace?

Accepted Answer

A) Job satisfaction rarely spills over into life satisfaction. 
B) Expectations continually change. 
C) Some research indicates that many employees do not trust employers. 
D) ​Clear expectations are important for physically isolated virtual organizations. 
A) Job satisfaction rarely spills over into life satisfaction. 
B) Expectations continually change. 
C) Some research indicates that many employees do not trust employers. 
D) ​Clear expectations are important for physically isolated virtual organizations.

Question 17

Which style communicator solves conflict by smoothing over it?​

Accepted Answer

A) Private 
B) Dominant 
C) Sociable 
D) ​Open 
A) Private 
B) Dominant 
C) Sociable 
D) ​Open

Question 18

Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure?​

Accepted Answer

A) Private 
B) Dominant 
C) Sociable 
D) ​Open 
A) Private 
B) Dominant 
C) Sociable 
D) ​Open

Question 19

What are the factors involved in choosing a conflict strategy?​

Accepted Answer

When selecting a conflict strategy,consi

Question 20

This style of conflict resolution sees personal goals as more important than the goals of others.

Accepted Answer

A) Accommodation 
B) Competition 
C) Compromise 
D) ​Collaboration 
A) Accommodation 
B) Competition 
C) Compromise 
D) ​Collaboration

Low context cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.

Dominant style communicators feel more comfortable working with things than with people.

Pick a communication style (perhaps it is yours)and identify what are the challenges in communicating with that particular communication style?

Competition and voting are win-lose strategies.

The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by

Which style cannot accept criticism gracefully and is usually argumentative?

When considering self-disclosure,it is true that:

Which of the following is a description of messages in high-context cultures?

When using technology to communicate,you must consider that:

Avoiding (withdrawal)may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument.

Which statement is true regarding maintaining interpersonal relationships in the workplace?

Determine your personal communication style by taking the Survey of Communication Styles,both long and short forms,discussed in this chapter.What were your results for each survey? (i.e.which style were you?)Describe your style.Did you agree with the results? Why or why not?

Which of the following is a characteristics of individualistic cultures?

Which type manager is more likely to empower employees by allowing employees to be involved in team decisions?

Which style communicator is motivated by fear or insecurity?

Which statement is NOT true about maintaining effective relationships in the workplace?

Which style communicator solves conflict by smoothing over it?

Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure?

What are the factors involved in choosing a conflict strategy?

This style of conflict resolution sees personal goals as more important than the goals of others.

Communication and Ethics

Organizations in the Workplace

Effective Listening

Nonverbal Communication

Anxiety, Technology, and Other Communication Obstacles

Basic Information for All Types of Interviews

The Employment Interview

Small-Group Communication and Problem Solving

Participation and Leadership in Teams

Informative Presentations: Plan, Research, Organize, and Deliver

Verbal and Visual Supporting Materials

Persuasive Presentations: Individual or Team

Written Communication

Filters

Exam 3: Handling Conflict, Cultural Diversity, and Relationships

Low context cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.​

Dominant style communicators feel more comfortable working with things than with people.​

Pick a communication style (perhaps it is yours)and identify what are the challenges in communicating with that particular communication style?​

Competition and voting are win-lose strategies.

The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by​

Which style cannot accept criticism gracefully and is usually argumentative?

When considering self-disclosure,it is true that:

Which of the following is a description of messages in high-context cultures?​

When using technology to communicate,you must consider that:

Avoiding (withdrawal)may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument.​

Which statement is true regarding maintaining interpersonal relationships in the workplace?​

Determine your personal communication style by taking the Survey of Communication Styles,both long and short forms,discussed in this chapter.What were your results for each survey? (i.e.which style were you?)Describe your style.Did you agree with the results? Why or why not?​

Which of the following is a characteristics of individualistic cultures?​

Which type manager is more likely to empower employees by allowing employees to be involved in team decisions?​

Which style communicator is motivated by fear or insecurity?​

​Which statement is NOT true about maintaining effective relationships in the workplace?

Which style communicator solves conflict by smoothing over it?​

Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure?​

What are the factors involved in choosing a conflict strategy?​

This style of conflict resolution sees personal goals as more important than the goals of others.

Communication and Ethics

Organizations in the Workplace

Effective Listening

Nonverbal Communication

Anxiety, Technology, and Other Communication Obstacles

Basic Information for All Types of Interviews

The Employment Interview

Small-Group Communication and Problem Solving

Participation and Leadership in Teams

Informative Presentations: Plan, Research, Organize, and Deliver

Verbal and Visual Supporting Materials

Persuasive Presentations: Individual or Team

Written Communication

Filters

Low context cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.

Dominant style communicators feel more comfortable working with things than with people.

Pick a communication style (perhaps it is yours)and identify what are the challenges in communicating with that particular communication style?

The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by

Which of the following is a description of messages in high-context cultures?

Avoiding (withdrawal)may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument.

Which statement is true regarding maintaining interpersonal relationships in the workplace?

Determine your personal communication style by taking the Survey of Communication Styles,both long and short forms,discussed in this chapter.What were your results for each survey? (i.e.which style were you?)Describe your style.Did you agree with the results? Why or why not?

Which of the following is a characteristics of individualistic cultures?

Which type manager is more likely to empower employees by allowing employees to be involved in team decisions?

Which style communicator is motivated by fear or insecurity?

Which statement is NOT true about maintaining effective relationships in the workplace?

Which style communicator solves conflict by smoothing over it?

Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure?

What are the factors involved in choosing a conflict strategy?