Question 1

The goal of ________ listening is to evaluate the logic, conclusions, and other aspects of the message.

Accepted Answer

The answer of The goal of ________ listening is to...

Question 2

The first phase that a team typically goes through is

Accepted Answer

A)  conflict. 
B)  brainstorming. 
C)  reinforcement. 
D)  orientation. 
A)  conflict. 
B)  brainstorming. 
C)  reinforcement. 
D)  orientation.

Question 3

The goal of content listening is to evaluate the logic, validity, and implications of a message.

Accepted Answer

A) True 
 B)False

Question 4

With collaborative writing, the usual outcome is a document that is inferior to one that would have been produced by a single individual.

Accepted Answer

A) True 
 B)False

Question 5

Nonverbal communication includes facial expressions and hand gestures, but not the clothes people wear, the way they sit, or the way they walk.

Accepted Answer

A) True 
 B)False

Question 6

Cloud computing offers little that can affect how teams conduct virtual meetings.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not an important consideration related to etiquette in the workplace?

Accepted Answer

A)  The clothing you wear to work 
B)  Your grooming habits 
C)  Your height and weight 
D)  Your telephone skills 
A)  The clothing you wear to work 
B)  Your grooming habits 
C)  Your height and weight 
D)  Your telephone skills

Question 8

List at least three strategies to keep your mind from wandering while listening to a speaker.

Accepted Answer

Although people can think faster than th

Question 9

When it comes to personal appearance in the workplace, it's best to match your style to the expectations of your organization.

Accepted Answer

A) True 
 B)False

Question 10

When receiving business-related phone calls,

Accepted Answer

A)  it is perfectly acceptable to put the caller on hold without explanation. 
B)  you should use frequent verbal responses (such as, "I see") to show that you are listening. 
C)  it is impolite to say things such as, "I understand" while the other person is speaking. 
D)  do none of the above. 
A)  it is perfectly acceptable to put the caller on hold without explanation. 
B)  you should use frequent verbal responses (such as, "I see") to show that you are listening. 
C)  it is impolite to say things such as, "I understand" while the other person is speaking. 
D)  do none of the above.

Question 11

Some group members have ________ ________ made up of private motives that affect the group's interaction.

Accepted Answer

The answer of Some group members have ________ ________ made...

Question 12

A new co-worker from Russia asks you about North American greeting customs. You explain that in most business contexts,

Accepted Answer

A)  it is not necessary to stand up before shaking hands if you are already seated. 
B)  women are expected to shake hands differently than men. 
C)  shaking hands is now widely regarded as an outdated custom. 
D)  a firm handshake is expected when two people meet. 
A)  it is not necessary to stand up before shaking hands if you are already seated. 
B)  women are expected to shake hands differently than men. 
C)  shaking hands is now widely regarded as an outdated custom. 
D)  a firm handshake is expected when two people meet.

Question 13

A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in

Accepted Answer

A)  content listening. 
B)  sustained listening. 
C)  empathic listening. 
D)  critical listening. 
A)  content listening. 
B)  sustained listening. 
C)  empathic listening. 
D)  critical listening.

Question 14

A hidden agenda refers to

Accepted Answer

A)  a meeting agenda that is not revealed to others outside the meeting group. 
B)  individuals harboring motives that are concealed from the rest of the group. 
C)  an approach to group dynamics that helps facilitate group functioning. 
D)  an agenda that members must look for before they can attend a meeting. 
A)  a meeting agenda that is not revealed to others outside the meeting group. 
B)  individuals harboring motives that are concealed from the rest of the group. 
C)  an approach to group dynamics that helps facilitate group functioning. 
D)  an agenda that members must look for before they can attend a meeting.

Question 15

During a meeting with coworkers, your mobile phone rings. Should you answer it? Why or why not?

Accepted Answer

Generally speaking, it would be best to

Question 16

Group members who play team-maintenance roles help everyone to work better together.

Accepted Answer

A) True 
 B)False

Question 17

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

Accepted Answer

A) True 
 B)False

Question 18

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

Accepted Answer

One of the newest virtual tools is onlin

Question 19

List at least three benefits of effective listening in business.

Accepted Answer

Effective listening strengthens organiza

Question 20

"Virtual offices" that give everyone on a team access to the same set of resources and information are called

Accepted Answer

A)  instant messaging software. 
B)  shared workspaces. 
C)  videoconferencing systems. 
D)  none of the above. 
A)  instant messaging software. 
B)  shared workspaces. 
C)  videoconferencing systems. 
D)  none of the above.

Exam 2: Mastering Interpersonal Communication

The goal of ________ listening is to evaluate the logic, conclusions, and other aspects of the message.

The first phase that a team typically goes through is

The goal of content listening is to evaluate the logic, validity, and implications of a message.

With collaborative writing, the usual outcome is a document that is inferior to one that would have been produced by a single individual.

Nonverbal communication includes facial expressions and hand gestures, but not the clothes people wear, the way they sit, or the way they walk.

Cloud computing offers little that can affect how teams conduct virtual meetings.

Which of the following is not an important consideration related to etiquette in the workplace?

List at least three strategies to keep your mind from wandering while listening to a speaker.

When it comes to personal appearance in the workplace, it's best to match your style to the expectations of your organization.

When receiving business-related phone calls,

Some group members have ________ ________ made up of private motives that affect the group's interaction.

A new co-worker from Russia asks you about North American greeting customs. You explain that in most business contexts,

A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in

A hidden agenda refers to

During a meeting with coworkers, your mobile phone rings. Should you answer it? Why or why not?

Group members who play team-maintenance roles help everyone to work better together.

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

List at least three benefits of effective listening in business.

"Virtual offices" that give everyone on a team access to the same set of resources and information are called

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Some group members have made up of private motives that affect the group's interaction.