Question 1

Unlike with verbal language, the meanings of nonverbal signals are consistent across cultures.

Accepted Answer

A) True 
 B)False

Question 2

In productive teams, conflict is always handled politely--regardless of how strongly team members feel about their viewpoints.

Accepted Answer

A) True 
 B)False

Question 3

________ are informal standards of conduct that team members share.

Accepted Answer

A)  Group norms 
B)  Robert's Rules 
C)  Group maintenance roles 
D)  Rules of parliamentary procedure 
A)  Group norms 
B)  Robert's Rules 
C)  Group maintenance roles 
D)  Rules of parliamentary procedure

Question 4

Using mobile phones during meetings is

Accepted Answer

A)  now restricted or prohibited in many organizations. 
B)  routine in today's high-tech workplace. 
C)  an effective way to show your professionalism. 
D)  all of the above. 
A)  now restricted or prohibited in many organizations. 
B)  routine in today's high-tech workplace. 
C)  an effective way to show your professionalism. 
D)  all of the above.

Question 5

Group ________ are informal standards of conduct that members share and that guide member behavior.

Accepted Answer

The answer of Group ________ are informal standards of conduct...

Question 6

Only one sales representative can go to the conference in Hawaii, but both Susan and Sean want to go. After much discussion and arguing, they draw straws and Susan gets the trip. This is an example of

Accepted Answer

A)  the best way to deal with a conflict. 
B)  a win-lose situation. 
C)  the five-step decision-making process. 
D)  all of the above. 
A)  the best way to deal with a conflict. 
B)  a win-lose situation. 
C)  the five-step decision-making process. 
D)  all of the above.

Question 7

When it comes to overcoming resistance to change in groups, it is a good idea to

Accepted Answer

A)  hold off dealing with minor problems until the conflict becomes major. 
B)  avoid all conflict in the first place. 
C)  encourage participants to repress their emotions about the situation. 
D)  deal directly with resistance. 
A)  hold off dealing with minor problems until the conflict becomes major. 
B)  avoid all conflict in the first place. 
C)  encourage participants to repress their emotions about the situation. 
D)  deal directly with resistance.

Question 8

In part, poor listening occurs because listeners

Accepted Answer

A)  can think faster than speakers can speak. 
B)  are unable to think originally. 
C)  concentrate on each word the speaker says, rather than the overall point. 
D)  do all of the above. 
A)  can think faster than speakers can speak. 
B)  are unable to think originally. 
C)  concentrate on each word the speaker says, rather than the overall point. 
D)  do all of the above.

Question 9

The first step in the basic listening process is

Accepted Answer

A)  encoding the message. 
B)  evaluating the message. 
C)  physically receiving the message. 
D)  interpreting the message. 
A)  encoding the message. 
B)  evaluating the message. 
C)  physically receiving the message. 
D)  interpreting the message.

Question 10

Social networking technologies that are specifically designed for business are best used to

Accepted Answer

A)  help dissatisfied employees air their complaints. 
B)  discourage socializing so individual employees can reach their full potential. 
C)  discourage employees from socializing at work. 
D)  create virtual communities. 
A)  help dissatisfied employees air their complaints. 
B)  discourage socializing so individual employees can reach their full potential. 
C)  discourage employees from socializing at work. 
D)  create virtual communities.

Question 11

Online ________ refers to such practices as using virus protection, avoiding personal attacks, and avoiding multitasking while using IM.

Accepted Answer

The answer of Online ________ refers to such practices as...

Question 12

Group members who are motivated mainly to fulfill personal needs play a

Accepted Answer

A)  coordinating role. 
B)  self-oriented role. 
C)  task-facilitating role. 
D)  team-maintenance role. 
A)  coordinating role. 
B)  self-oriented role. 
C)  task-facilitating role. 
D)  team-maintenance role.

Question 13

The main role of the meeting leader is to be passive and let others speak without interference.

Accepted Answer

A) True 
 B)False

Question 14

A meeting agenda

Accepted Answer

A)  should be circulated before the meeting, providing participants with enough time to prepare. 
B)  is only a guideline, and deviations are common and expected. 
C)  is a formality that most groups skip these days. 
D)  should be general rather than specific. 
A)  should be circulated before the meeting, providing participants with enough time to prepare. 
B)  is only a guideline, and deviations are common and expected. 
C)  is a formality that most groups skip these days. 
D)  should be general rather than specific.

Question 15

When it comes to nonverbal communication, your ________ are especially effective for indicating attention and interest, regulating interaction, and establishing dominance.

Accepted Answer

The answer of When it comes to nonverbal communication, your...

Question 16

The primary difference between constructive feedback and destructive feedback is

Accepted Answer

A)  constructive feedback can hurt people's feelings. 
B)  constructive feedback is focused on the people involved. 
C)  destructive feedback is focused on the process and outcomes of communication . 
D)  destructive feedback delivers criticism with no guidance for improvement. 
A)  constructive feedback can hurt people's feelings. 
B)  constructive feedback is focused on the people involved. 
C)  destructive feedback is focused on the process and outcomes of communication . 
D)  destructive feedback delivers criticism with no guidance for improvement.

Question 17

________ refers to working together to meet complex challenges.

Accepted Answer

The answer of ________ refers to working together to meet...

Question 18

A firm ________ can help make a positive first impression in business contexts, while a "dead fish" version does just the opposite.

Accepted Answer

The answer of A firm ________ can help make a...

Question 19

Group ________ are the interactions and processes that take place in a meeting.

Accepted Answer

The answer of Group ________ are the interactions and processes...

Question 20

Differentiate among the three primary types of listening.

Accepted Answer

Content listening focuses on understandi

Exam 2: Mastering Interpersonal Communication

Unlike with verbal language, the meanings of nonverbal signals are consistent across cultures.

In productive teams, conflict is always handled politely--regardless of how strongly team members feel about their viewpoints.

________ are informal standards of conduct that team members share.

Using mobile phones during meetings is

Group ________ are informal standards of conduct that members share and that guide member behavior.

Only one sales representative can go to the conference in Hawaii, but both Susan and Sean want to go. After much discussion and arguing, they draw straws and Susan gets the trip. This is an example of

When it comes to overcoming resistance to change in groups, it is a good idea to

In part, poor listening occurs because listeners

The first step in the basic listening process is

Social networking technologies that are specifically designed for business are best used to

Online ________ refers to such practices as using virus protection, avoiding personal attacks, and avoiding multitasking while using IM.

Group members who are motivated mainly to fulfill personal needs play a

The main role of the meeting leader is to be passive and let others speak without interference.

A meeting agenda

When it comes to nonverbal communication, your ________ are especially effective for indicating attention and interest, regulating interaction, and establishing dominance.

The primary difference between constructive feedback and destructive feedback is

________ refers to working together to meet complex challenges.

A firm ________ can help make a positive first impression in business contexts, while a "dead fish" version does just the opposite.

Group ________ are the interactions and processes that take place in a meeting.

Differentiate among the three primary types of listening.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters