Question 1

While having lunch with a client, what should you do with the business papers you brought to discuss? Why?

Accepted Answer

Since the business part of mos

Question 2

In the phenomenon of groupthink, the team may arrive at poor-quality decisions and even act unethically.

Accepted Answer

A) True 
 B)False

Question 3

Selective listening refers to

Accepted Answer

A)  letting one's mind wander until something personally relevant is said. 
B)  a highly focused form of listening. 
C)  listening only long enough to get a word in edgewise. 
D)  a form of defensive listening. 
A)  letting one's mind wander until something personally relevant is said. 
B)  a highly focused form of listening. 
C)  listening only long enough to get a word in edgewise. 
D)  a form of defensive listening.

Question 4

Selective listening is an important skill for professionals, since it helps them filter out information that is not relevant to their jobs.

Accepted Answer

A) True 
 B)False

Question 5

In participative management

Accepted Answer

A)  all top-level managers participate in profit sharing. 
B)  an authoritarian management model is used. 
C)  teams are discouraged in favor of individual achievement. 
D)  employees are involved in the company's decision making. 
A)  all top-level managers participate in profit sharing. 
B)  an authoritarian management model is used. 
C)  teams are discouraged in favor of individual achievement. 
D)  employees are involved in the company's decision making.

Question 6

If you are listening mainly to understand the speaker's message, you are engaging in

Accepted Answer

A)  empathic listening. 
B)  active listening. 
C)  content listening. 
D)  critical listening. 
A)  empathic listening. 
B)  active listening. 
C)  content listening. 
D)  critical listening.

Question 7

When introducing yourself to someone in a business context, you should always include a brief description of

Accepted Answer

A)  your role in the company. 
B)  one of your personal interests or hobbies. 
C)  your company's history. 
D)  all of the above. 
A)  your role in the company. 
B)  one of your personal interests or hobbies. 
C)  your company's history. 
D)  all of the above.

Question 8

Use of parliamentary procedure

Accepted Answer

A)  is only useful for meetings with more than a dozen participants. 
B)  tends to slow meetings down. 
C)  helps meetings run more smoothly. 
D)  contributes to dissent among participants. 
A)  is only useful for meetings with more than a dozen participants. 
B)  tends to slow meetings down. 
C)  helps meetings run more smoothly. 
D)  contributes to dissent among participants.

Question 9

Once you have decided that a meeting is necessary, what four strategies can help you plan it effectively?

Accepted Answer

The first task is to decide whether the

Question 10

Unproductive meetings are rare in today's business environment.

Accepted Answer

A) True 
 B)False

Question 11

When composing collaborative messages, the best strategy is to

Accepted Answer

A)  begin by letting all members "do their own thing" and then seeing what they all produce. 
B)  avoid writing as a group. 
C)  make the team as large as possible so that every possible area of expertise will be covered. 
D)  let all members use their own preferred software. 
A)  begin by letting all members "do their own thing" and then seeing what they all produce. 
B)  avoid writing as a group. 
C)  make the team as large as possible so that every possible area of expertise will be covered. 
D)  let all members use their own preferred software.

Question 12

These days, no one is bothered when employees use mobile phones in meetings.

Accepted Answer

A) True 
 B)False

Question 13

________ management is a way of involving employees in the company's decision making.

Accepted Answer

The answer of ________ management is a way of involving...

Question 14

If you are engaging in critical listening, your goal is to

Accepted Answer

A)  understand and retain information. 
B)  evaluate the logic and validity of the message. 
C)  understand the speaker's feelings, needs, and wants. 
D)  appreciate the speaker's point of view. 
A)  understand and retain information. 
B)  evaluate the logic and validity of the message. 
C)  understand the speaker's feelings, needs, and wants. 
D)  appreciate the speaker's point of view.

Question 15

Briefly explain why the ability to work effectively in teams is so important in business.

Accepted Answer

Companies look for employees who work we

Question 16

What are three potential disadvantages of working in teams?

Accepted Answer

While teams yield numerous benefits, it

Question 17

Which of the following is not a way teams help organizations to succeed?

Accepted Answer

A)  Increase diversity of views 
B)  Increase groupthink among members 
C)  Increase performance levels 
D)  Increase information and knowledge 
A)  Increase diversity of views 
B)  Increase groupthink among members 
C)  Increase performance levels 
D)  Increase information and knowledge

Question 18

When conducting a meeting

Accepted Answer

A)  if some people dominate the conversation, let them do so, since they are probably the most knowledgeable attendees. 
B)  if some people are too quiet, leave them alone; they probably have nothing to contribute. 
C)  try to simply act as an observer, and let the meeting "run itself." 
D)  do none of the above. 
A)  if some people dominate the conversation, let them do so, since they are probably the most knowledgeable attendees. 
B)  if some people are too quiet, leave them alone; they probably have nothing to contribute. 
C)  try to simply act as an observer, and let the meeting "run itself." 
D)  do none of the above.

Question 19

When conducting business over a meal, you should wait to bring out business papers until after the entrée plates have been removed.

Accepted Answer

A) True 
 B)False

Question 20

Solving a temporary problem involving office renovations would call for the formation of a task force rather than a committee.

Accepted Answer

A) True 
 B)False

Exam 2: Mastering Interpersonal Communication

While having lunch with a client, what should you do with the business papers you brought to discuss? Why?

In the phenomenon of groupthink, the team may arrive at poor-quality decisions and even act unethically.

Selective listening refers to

Selective listening is an important skill for professionals, since it helps them filter out information that is not relevant to their jobs.

In participative management

If you are listening mainly to understand the speaker's message, you are engaging in

When introducing yourself to someone in a business context, you should always include a brief description of

Use of parliamentary procedure

Once you have decided that a meeting is necessary, what four strategies can help you plan it effectively?

Unproductive meetings are rare in today's business environment.

When composing collaborative messages, the best strategy is to

These days, no one is bothered when employees use mobile phones in meetings.

________ management is a way of involving employees in the company's decision making.

If you are engaging in critical listening, your goal is to

Briefly explain why the ability to work effectively in teams is so important in business.

What are three potential disadvantages of working in teams?

Which of the following is not a way teams help organizations to succeed?

When conducting a meeting

When conducting business over a meal, you should wait to bring out business papers until after the entrée plates have been removed.

Solving a temporary problem involving office renovations would call for the formation of a task force rather than a committee.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters