Question 1

Touch

Accepted Answer

A)  is the least important form of nonverbal communication. 
B)  should be completely avoided in all business situations. 
C)  is governed by cultural customs that establish who can touch whom and when. 
D)  is the great equalizer, putting people of different status on the same footing. 
A)  is the least important form of nonverbal communication. 
B)  should be completely avoided in all business situations. 
C)  is governed by cultural customs that establish who can touch whom and when. 
D)  is the great equalizer, putting people of different status on the same footing.

Question 2

Group loyalty can lead members into ________, a willingness to set aside personal opinions and go along with everyone else, even if everyone else is wrong.

Accepted Answer

The answer of Group loyalty can lead members into ________,...

Question 3

The key to a productive meeting is careful planning that addresses

Accepted Answer

A)  its participants. 
B)  its location and agenda. 
C)  its purpose. 
D)  all of the above. 
A)  its participants. 
B)  its location and agenda. 
C)  its purpose. 
D)  all of the above.

Question 4

Groupthink refers to

Accepted Answer

A)  the basic rules that underlie a group's behavior and guide the group to make its decisions that operates primarily in large groups but can also be seen in small groups. 
B)  the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to favor majority opinion. 
C)  software programs that help groups make decisions. 
D)  the four-step decision-making process in groups. 
A)  the basic rules that underlie a group's behavior and guide the group to make its decisions that operates primarily in large groups but can also be seen in small groups. 
B)  the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to favor majority opinion. 
C)  software programs that help groups make decisions. 
D)  the four-step decision-making process in groups.

Question 5

Cross-functional teams perform several roles, but contain employees from the same department or division.

Accepted Answer

A) True 
 B)False

Question 6

At the last staff meeting, someone suggested that using parliamentary procedure would help make the meetings more efficient. To learn more about parliamentary procedure, which of the following should you consult?

Accepted Answer

A)  Generally Accepted Accounting Principles 
B)  Robert's Rules of Order 
C)  Fundamental Meeting Management 
D)  SEC Standards of Ethics 
A)  Generally Accepted Accounting Principles 
B)  Robert's Rules of Order 
C)  Fundamental Meeting Management 
D)  SEC Standards of Ethics

Question 7

________ technologies enable realistic virtual meetings in which participants thousands of miles apart seem to be in the same room.

Accepted Answer

The answer of ________ technologies enable realistic virtual meetings in...

Question 8

Now that technology is so vital in the workplace, few executives view listening as an important skill.

Accepted Answer

A) True 
 B)False

Question 9

One characteristic of effective teams is that one leader tends to take charge and make all the major decisions.

Accepted Answer

A) True 
 B)False

Question 10

Describe the primary difference between a committee and a task force.

Accepted Answer

Whereas a committee is normall

Question 11

Most audiences are unable to process information as quickly as a speaker talks, so they get behind in comprehending what the speaker is saying.

Accepted Answer

A) True 
 B)False

Question 12

Good listeners specialize in one of the three types of listening and apply it to nearly all situations.

Accepted Answer

A) True 
 B)False

Question 13

One member of a task force on which you serve is particularly good at helping other members get along and work through their differences. This individual plays a

Accepted Answer

A)  coordinating role. 
B)  task-oriented role. 
C)  self-oriented role. 
D)  team-maintenance role. 
A)  coordinating role. 
B)  task-oriented role. 
C)  self-oriented role. 
D)  team-maintenance role.

Question 14

The primary goal of empathic listening is to solve the speaker's problem.

Accepted Answer

A) True 
 B)False

Question 15

To resolve conflicts successfully, it is helpful to get opponents to fight together against an "outside force" (such as increased competition) instead of against each other.

Accepted Answer

A) True 
 B)False

Question 16

When it comes to online etiquette,

Accepted Answer

A)  avoiding "flames" is really all that matters. 
B)  you can rest assured that there's almost nothing you can do that will offend your audience. 
C)  do not assume that people are available to discuss work matters around the clock. 
D)  spelling, punctuation, and capitalization are not important. 
A)  avoiding "flames" is really all that matters. 
B)  you can rest assured that there's almost nothing you can do that will offend your audience. 
C)  do not assume that people are available to discuss work matters around the clock. 
D)  spelling, punctuation, and capitalization are not important.

Question 17

________ procedure is a time-tested method for planning and running effective meetings.

Accepted Answer

The answer of ________ procedure is a time-tested method for...

Question 18

Teams need to learn how to handle ________ : clashes over differences in ideas, opinions, goals, or procedures.

Accepted Answer

The answer of Teams need to learn how to handle...

Question 19

A wiki is a website that allows anyone with access to add new material and edit existing material in collaborative documents.

Accepted Answer

A) True 
 B)False

Exam 2: Mastering Interpersonal Communication

Touch

Group loyalty can lead members into ________, a willingness to set aside personal opinions and go along with everyone else, even if everyone else is wrong.

The key to a productive meeting is careful planning that addresses

Groupthink refers to

Cross-functional teams perform several roles, but contain employees from the same department or division.

At the last staff meeting, someone suggested that using parliamentary procedure would help make the meetings more efficient. To learn more about parliamentary procedure, which of the following should you consult?

________ technologies enable realistic virtual meetings in which participants thousands of miles apart seem to be in the same room.

Now that technology is so vital in the workplace, few executives view listening as an important skill.

One characteristic of effective teams is that one leader tends to take charge and make all the major decisions.

Describe the primary difference between a committee and a task force.

Most audiences are unable to process information as quickly as a speaker talks, so they get behind in comprehending what the speaker is saying.

Good listeners specialize in one of the three types of listening and apply it to nearly all situations.

One member of a task force on which you serve is particularly good at helping other members get along and work through their differences. This individual plays a

The primary goal of empathic listening is to solve the speaker's problem.

To resolve conflicts successfully, it is helpful to get opponents to fight together against an "outside force" (such as increased competition) instead of against each other.

When it comes to online etiquette,

________ procedure is a time-tested method for planning and running effective meetings.

Teams need to learn how to handle ________ : clashes over differences in ideas, opinions, goals, or procedures.

A wiki is a website that allows anyone with access to add new material and edit existing material in collaborative documents.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters