Question 1

E-mail messages to people who report directly to you are easier than other e-mail messages.

Accepted Answer

A) True 
 B)False

Question 2

To be safe, include the entire original message when responding to e-mail, even parts that aren't relevant to your answer.

Accepted Answer

A) True 
 B)False

Question 3

If you must send an angry e-mail message, be sure to copy it to someone else.

Accepted Answer

A) True 
 B)False

Question 4

Proofreading e-mail messages is a waste of valuable time; use that time instead to write more messages.

Accepted Answer

A) True 
 B)False

Question 5

E-mail is less important today than paper messages, so most employees will give you time to learn the ins and outs of using it.

Accepted Answer

A) True 
 B)False

Question 6

After years of evolution, e-mail formats have finally settled to a specific type.

Accepted Answer

A) True 
 B)False

Question 7

It's possible to be disciplined for blogging negative information about the company you work for.

Accepted Answer

A) True 
 B)False

Question 8

Spyware is the same thing as a virus.

Accepted Answer

A) True 
 B)False

Question 9

In which of the following negative situations would it NOT be appropriate to send an e-mail message to one of your colleagues?

Accepted Answer

A)  You have to tell her that you will be late to the meeting she's called for tomorrow because of a doctor appointment. 
B)  You are extremely angry because of a message she has just sent you and you want to tell her how wrong she is. 
C)  You have found you made an error when you gave her some sales figures this morning. 
D)  You have just found out that the firm has lost a client for whom you have both been preparing materials. 
E)  All of the above are appropriate. 
A)  You have to tell her that you will be late to the meeting she's called for tomorrow because of a doctor appointment. 
B)  You are extremely angry because of a message she has just sent you and you want to tell her how wrong she is. 
C)  You have found you made an error when you gave her some sales figures this morning. 
D)  You have just found out that the firm has lost a client for whom you have both been preparing materials. 
E)  All of the above are appropriate.

Question 10

Some writers treat e-mail like memos even though they may be viewed more formally by readers.

Accepted Answer

A) True 
 B)False

Question 11

Learning to adapt to new technologies is vital in the workplace today.

Accepted Answer

A) True 
 B)False

Question 12

When you start a new job, it's unlikely that you will have a grace period before writing paper messages.

Accepted Answer

A) True 
 B)False

Question 13

___________ and ___________ your message before sending it out.

Accepted Answer

The answer of ___________ and ___________ your message before sending...

Question 14

Subject lines in e-mails messages are

Accepted Answer

A)  Even more important than those in letters and memos because it's so easy for the reader to hit the delete key. 
B)  Even more important than those in letters and memos because anti-virus software may screen the messages out. 
C)  Less important than those in letters and memos because people will look to the address of the sender to decide whether to read the message. 
D)  Less important than those in letters and memos because few people pay attention to subject lines because they are so busy. 
E)  None of the above. 
A)  Even more important than those in letters and memos because it's so easy for the reader to hit the delete key. 
B)  Even more important than those in letters and memos because anti-virus software may screen the messages out. 
C)  Less important than those in letters and memos because people will look to the address of the sender to decide whether to read the message. 
D)  Less important than those in letters and memos because few people pay attention to subject lines because they are so busy. 
E)  None of the above.

Question 15

When writing for Web pages, avoid using "marketese,"or language that is subjective and boastful.

Accepted Answer

A) True 
 B)False

Question 16

It's common for people to deal with 500 or more e-mail messages a day on the job.

Accepted Answer

A) True 
 B)False

Question 17

Positive emphasis is unnecessary in e-mail messages.

Accepted Answer

A) True 
 B)False

Question 18

___________ ___________ in email are even more important than those in letters and memos.

Accepted Answer

The answer of ___________ ___________ in email are even more...

Question 19

An employee you supervise copies you on a message to her multi-department committee, urging it to finally green light a project. You respond that she has your full support, but you also note that the sole committee member who dissents is obviously wrong and give reasons why. That committee member supervises another department. Later, you receive his terse e-mail stating you should be professional and talk directly to him about your concerns since he is a peer. What MOST likely happened?

Accepted Answer

A)  Your employee blind-copied him on the e-mail, so he received your reply, too. 
B)  Your employee printed out the e-mail but didn't retrieve it from the shared printer before someone else saw it. 
C)  You may have hinted at your attitude toward the other supervisor in a department head meeting. 
D)  The other supervisor is fishing to see what you are saying behind his back. 
E)  You hit accidentally "reply all" to the message. 
A)  Your employee blind-copied him on the e-mail, so he received your reply, too. 
B)  Your employee printed out the e-mail but didn't retrieve it from the shared printer before someone else saw it. 
C)  You may have hinted at your attitude toward the other supervisor in a department head meeting. 
D)  The other supervisor is fishing to see what you are saying behind his back. 
E)  You hit accidentally "reply all" to the message.

Question 20

You can get a computer virus through an e-mail message.

Accepted Answer

A) True 
 B)False

Exam 13: E-Mail Messages and Web Writing

E-mail messages to people who report directly to you are easier than other e-mail messages.

To be safe, include the entire original message when responding to e-mail, even parts that aren't relevant to your answer.

If you must send an angry e-mail message, be sure to copy it to someone else.

Proofreading e-mail messages is a waste of valuable time; use that time instead to write more messages.

E-mail is less important today than paper messages, so most employees will give you time to learn the ins and outs of using it.

After years of evolution, e-mail formats have finally settled to a specific type.

It's possible to be disciplined for blogging negative information about the company you work for.

Spyware is the same thing as a virus.

In which of the following negative situations would it NOT be appropriate to send an e-mail message to one of your colleagues?

Some writers treat e-mail like memos even though they may be viewed more formally by readers.

Learning to adapt to new technologies is vital in the workplace today.

When you start a new job, it's unlikely that you will have a grace period before writing paper messages.

___________ and ___________ your message before sending it out.

Subject lines in e-mails messages are

When writing for Web pages, avoid using "marketese,"or language that is subjective and boastful.

It's common for people to deal with 500 or more e-mail messages a day on the job.

Positive emphasis is unnecessary in e-mail messages.

___________ ___________ in email are even more important than those in letters and memos.

You can get a computer virus through an e-mail message.

Business Communication, Management, and Success

Adapting Your Message to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

You-Attitude

Positive Emphasis

Reader Benefits

Formats for Letters, Memos, and E-Mail Messages

Informative and Positive Messages

Negative Messages

Persuasive Messages

Editing for Grammar and Punctuation

Choosing the Right Word

Revising Sentences and Paragraphs

Listening

Working and Writing in Teams

Planning, Conducting, and Recording Meetings

Making Oral Presentations

Making Oral Presentations

Finding, Analyzing, and Documenting Information

Short Reports

Long Reports

Using Visuals

Researching Jobs

Résumés

Job Application Letters

Job Interviews

Follow-Up Letters and Calls and Job Offers

Filters

_ and _ your message before sending it out.

_ _ in email are even more important than those in letters and memos.