Question 1

Although e-mail feels ___________ it is not private, as a conversation might be.

Accepted Answer

The answer of Although e-mail feels ___________ it is not...

Question 2

Chances are that the technology you are using today in business will be fundamentally the same in five years.

Accepted Answer

A) True 
 B)False

Question 3

Technology continues to evolve and change how we communicate in the workplace.

Accepted Answer

A) True 
 B)False

Question 4

In many organizations, the people who provide ________ ________ are different than the people who actually design the pages
.

Accepted Answer

The answer of In many organizations, the people who provide...

Question 5

Which of the following is the BEST subject line for a persuasive e-mail message?

Accepted Answer

A)  A request 
B)  Some pointers for the meeting 
C)  Call for volunteers 
D)  New hires 
E)  None of the above. 
A)  A request 
B)  Some pointers for the meeting 
C)  Call for volunteers 
D)  New hires 
E)  None of the above.

Question 6

Chances are that readers will be more forgiving of grammatical mistakes in e-mail than in paper messages.

Accepted Answer

A) True 
 B)False

Question 7

"Re: Re: Re: Re: Question"is an acceptable subject line in a series of e-mail exchanges.

Accepted Answer

A) True 
 B)False

Question 8

Fax and phone services are now available through the Internet, but the cost is too expensive to make the services practical.

Accepted Answer

A) True 
 B)False

Question 9

E-mail feels less formal than paper messages, but it is as private as a conversation.

Accepted Answer

A) True 
 B)False

Question 10

Because you do not actually sign an e-mail message, a signature line in one is pointless.

Accepted Answer

A) True 
 B)False

Question 11

Eudora is the best e-mail system available to business.

Accepted Answer

A) True 
 B)False

Question 12

To help manage your time, set short-term priorities.

Accepted Answer

A) True 
 B)False

Question 13

Never ask for help in the workplace; doing so shows weakness and makes you vulnerable.

Accepted Answer

A) True 
 B)False

Question 14

Insulting or swearing at someone through e-mail is called

Accepted Answer

A)  Screaming 
B)  Toasting 
C)  Zapping 
D)  Flaming 
E)  None of the above. 
A)  Screaming 
B)  Toasting 
C)  Zapping 
D)  Flaming 
E)  None of the above.

Question 15

You were hired a few weeks ago and already are involved with an important project for your company. You write an e-mail message to a finance officer in a commercial bank concerning funding for the project. However, you haven't heard back from him, even though it's been two days. You haven't received an undeliverable message, either. Which of the MOST following is the likely reason he has not responded?

Accepted Answer

A)  You typed in the wrong address. 
B)  You used "Money?" as the subject line. 
C)  The employee is on vacation and chose not to create an automatic message to that effect. 
D)  The employee read your e-mail and is simply reluctant to inform you that the project has been turned down for funding. 
E)  A letter was a more appropriate way of communicating with the bank than an e-mail message, and so your message is being ignored. 
A)  You typed in the wrong address. 
B)  You used "Money?" as the subject line. 
C)  The employee is on vacation and chose not to create an automatic message to that effect. 
D)  The employee read your e-mail and is simply reluctant to inform you that the project has been turned down for funding. 
E)  A letter was a more appropriate way of communicating with the bank than an e-mail message, and so your message is being ignored.

Question 16

If you prepare your e-mail message first in a word processor, use one-inch margins to keep line breaks neat.

Accepted Answer

A) True 
 B)False

Question 17

In good news e-mail messages, put that news in the subject line.

Accepted Answer

A) True 
 B)False

Question 18

Most e-mail programs allow attachments, such as documents or PowerPoint slides.

Accepted Answer

A) True 
 B)False

Question 19

TMOT means "trust me on this."

Accepted Answer

A) True 
 B)False

Question 20

When you ask for something big or something that is not a regular part of a person's duties, the first paragraph of the e-mail message must not only specify the request but also

Accepted Answer

A)  Give reader benefits 
B)  Make the reader view the request positively 
C)  Include significant details about any problems that might be encountered 
D)  Flatter the reader into accepting your idea 
E)  None of the above. 
A)  Give reader benefits 
B)  Make the reader view the request positively 
C)  Include significant details about any problems that might be encountered 
D)  Flatter the reader into accepting your idea 
E)  None of the above.

Exam 13: E-Mail Messages and Web Writing

Although e-mail feels ___________ it is not private, as a conversation might be.

Chances are that the technology you are using today in business will be fundamentally the same in five years.

Technology continues to evolve and change how we communicate in the workplace.

In many organizations, the people who provide ________ ________ are different than the people who actually design the pages .

Which of the following is the BEST subject line for a persuasive e-mail message?

Chances are that readers will be more forgiving of grammatical mistakes in e-mail than in paper messages.

"Re: Re: Re: Re: Question"is an acceptable subject line in a series of e-mail exchanges.

Fax and phone services are now available through the Internet, but the cost is too expensive to make the services practical.

E-mail feels less formal than paper messages, but it is as private as a conversation.

Because you do not actually sign an e-mail message, a signature line in one is pointless.

Eudora is the best e-mail system available to business.

To help manage your time, set short-term priorities.

Never ask for help in the workplace; doing so shows weakness and makes you vulnerable.

Insulting or swearing at someone through e-mail is called

If you prepare your e-mail message first in a word processor, use one-inch margins to keep line breaks neat.

In good news e-mail messages, put that news in the subject line.

Most e-mail programs allow attachments, such as documents or PowerPoint slides.

TMOT means "trust me on this."

When you ask for something big or something that is not a regular part of a person's duties, the first paragraph of the e-mail message must not only specify the request but also

Business Communication, Management, and Success

Adapting Your Message to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

You-Attitude

Positive Emphasis

Reader Benefits

Formats for Letters, Memos, and E-Mail Messages

Informative and Positive Messages

Negative Messages

Persuasive Messages

Editing for Grammar and Punctuation

Choosing the Right Word

Revising Sentences and Paragraphs

Listening

Working and Writing in Teams

Planning, Conducting, and Recording Meetings

Making Oral Presentations

Making Oral Presentations

Finding, Analyzing, and Documenting Information

Short Reports

Long Reports

Using Visuals

Researching Jobs

Résumés

Job Application Letters

Job Interviews

Follow-Up Letters and Calls and Job Offers

Filters

In many organizations, the people who provide are different than the people who actually design the pages .