Exam 13: Managing Human Resources

Meagan Orom is the human resource manager for a retailer in the mall. Orom knows the skills needed for her vacant job openings. Her next step in the staffing process is __________.

After completing their initial ethics training, and once a year thereafter, J. M. Smucker employees sign a nine-page ethics contract.

Home Depot's use of an automated staffing process means a woman is more likely to get a job based on her skills rather than on an interviewer's stereotype.

Team members who must evaluate each other are often affected by __________.

At most companies, the main purpose of training activities is to __________.

In effectively handling appraisals and feedback, Con-Way trains workers to perform and deliver feedback individually.

Personality tests can reveal a person's extraversion and conscientiousness.

Which of the following is the main purpose cited by companies for using a competency model?

After a general orientation program, Ritz-Carlton provides more specific training. Some principles of conduct all employees must learn include:

Advanced Financial Solutions is successful in recruitment, selection, and retention of employees, as evidenced by its __________.

Identify three tests that are often used to predict the performance of a job candidate and explain briefly what each test attempts to measure.

Brady Ware is discussing employee improvement with a colleague, Ana Moreno. They are at odds over the difference between training and development. They decide to contact their former management professor, Justin Grant, for an answer. Most likely, Grant will indicate that __________.

When training is delivered using electronic-based technologies, it is commonly referred to as ______________.

By providing employees with opportunities for __________, employers can help employees attain the competencies needed to advance their careers.

Successful organizations view their employees as assets that need to be managed conscientiously and in tune with the organization's needs.

To be a source of sustainable competitive advantage, an organization's approach to human resource management must also be rare.

Different approaches for training and developing employees are needed to achieve different purposes. All of the following are approaches employers use except __________.

As originally enacted in 1964, __________ prohibits employment discrimination based on race and religion.

It is very difficult for managers to accurately assess the performance of their subordinates.

The total compensation that employees receive for the work they do includes a mix of both monetary and __________ compensation.