Question 1

Employees have been known to use ingratiation tactics to influence their supervisors' evaluations of their performance.

Accepted Answer

A) True 
 B)False

Question 2

A 2005 Census Population Survey conducted by the Bureau of Labor Statistics estimated that the number of contingent workers is about 25 percent of the U.S. workforce.

Accepted Answer

A) True 
 B)False

Question 3

For the first 10 minutes of each day, all Ritz-Carlton employees participate in __________.

Accepted Answer

A)  physical exercise 
B)  the "start-up" 
C)  motivational videos 
D)  the "line-up" 
A)  physical exercise 
B)  the "start-up" 
C)  motivational videos 
D)  the "line-up"

Question 4

All of the following are components of the "tool kit" used by Colgate to assist high-potential employees with managing their career except:

Accepted Answer

A)  develop a strategy for becoming an entrepreneur 
B)  create a global training grid 
C)  craft an individual development plan 
D)  assess individual competencies and values 
A)  develop a strategy for becoming an entrepreneur 
B)  create a global training grid 
C)  craft an individual development plan 
D)  assess individual competencies and values

Question 5

A common type of selection test is the cognitive ability test. Cognitive ability tests measure all of the following except __________.

Accepted Answer

A)  general intelligence 
B)  emotional intelligence 
C)  numerical ability 
D)  reasoning ability 
A)  general intelligence 
B)  emotional intelligence 
C)  numerical ability 
D)  reasoning ability

Question 6

In the U.S., a well-written résumé should include all of the following except __________.

Accepted Answer

A)  personal data 
B)  marital status 
C)  career objectives 
D)  education 
A)  personal data 
B)  marital status 
C)  career objectives 
D)  education

Question 7

Employees at Progeon Ltd., a business process outsourcing firm, are required to master the skills of accent neutralization and sales.

Accepted Answer

A) True 
 B)False

Question 8

To gain sustainable competitive advantage through HRM, all of the following conditions must be met except:

Accepted Answer

A)  employees must be a source of added value. 
B)  employees must be unique in some way. 
C)  competitors must find it difficult to imitate the company's HRM approach. 
D)  employees must use HR technology and systems effectively. 
A)  employees must be a source of added value. 
B)  employees must be unique in some way. 
C)  competitors must find it difficult to imitate the company's HRM approach. 
D)  employees must use HR technology and systems effectively.

Question 9

The process of __________involves deciding which recruits should actually be hired and for which position.

Accepted Answer

A)  recruiting 
B)  career objective searches 
C)  reference checks 
D)  employee selection 
A)  recruiting 
B)  career objective searches 
C)  reference checks 
D)  employee selection

Question 10

Managers at TRW were interested in creating a performance appraisal system that would communicate the value of all of the following desired behaviors except __________.

Accepted Answer

A)  being customer oriented 
B)  energizing people 
C)  demonstrating leadership 
D)  embracing change 
A)  being customer oriented 
B)  energizing people 
C)  demonstrating leadership 
D)  embracing change

Question 11

What three things must a company do to gain sustainable competitive advantage by managing human resources?

Accepted Answer

Employees must be a source of added valu

Question 12

__________is a formal, structured system for evaluating an employee's job performance.

Accepted Answer

A)  Performance appraisal 
B)  A feedback cycle 
C)  Human resources management 
D)  Job evaluation 
A)  Performance appraisal 
B)  A feedback cycle 
C)  Human resources management 
D)  Job evaluation

Question 13

Work experience references can be difficult to check because __________.

Accepted Answer

A)  organizations are only required to provide job title and dates of employment of a former employee 
B)  employers may not be cooperative 
C)  candidates may file a lawsuit for bad references 
D)  all of the above 
A)  organizations are only required to provide job title and dates of employment of a former employee 
B)  employers may not be cooperative 
C)  candidates may file a lawsuit for bad references 
D)  all of the above

Question 14

In the performance appraisal process, subordinates have the responsibility to __________.

Accepted Answer

A)  be committed to the manager 
B)  providing clear and specific goals 
C)  seek honest feedback and use it 
D)  given their managers feedback on their managerial styles 
A)  be committed to the manager 
B)  providing clear and specific goals 
C)  seek honest feedback and use it 
D)  given their managers feedback on their managerial styles

Question 15

Even when a company hires the most qualified people available, it often still needs to invest in training and development activities.

Accepted Answer

A) True 
 B)False

Question 16

When other companies were downsizing, Schlumberger was focused on keeping its talent and developing people to build up its bench strength.

Accepted Answer

A) True 
 B)False

Question 17

A basic lesson that has been learned from research on performance appraisal accuracy is that __________.

Accepted Answer

A)  workers are essentially lazy 
B)  performance evaluation is not as important as many people believe 
C)  money is the only real motivator 
D)  performance is very difficult to assess 
A)  workers are essentially lazy 
B)  performance evaluation is not as important as many people believe 
C)  money is the only real motivator 
D)  performance is very difficult to assess

Question 18

What legislation requires employers to ensure as far as possible safe and healthy working conditions and the preservation of our human resources?

Accepted Answer

A)  NLRA 
B)  OSHA 
C)  FICA 
D)  FLSA 
A)  NLRA 
B)  OSHA 
C)  FICA 
D)  FLSA

Question 19

Matthew Youngblood responded to a(n) __________ that he found on a bulletin board.

Accepted Answer

A)  job posting 
B)  interview offer 
C)  recruitment plan 
D)  employee referral 
A)  job posting 
B)  interview offer 
C)  recruitment plan 
D)  employee referral

Question 20

Colgate-Palmolive is one of the best known consumer goods companies in the world, generating nearly $10 billion annually in revenues. Identifying and developing employees who have what the company needs requires a plan. What is the name of Colgate's plan to develop leaders?

Accepted Answer

A)  People Services 
B)  People Management 
C)  People Development 
D)  Talent Search 
A)  People Services 
B)  People Management 
C)  People Development 
D)  Talent Search

Employees have been known to use ingratiation tactics to influence their supervisors' evaluations of their performance.

A 2005 Census Population Survey conducted by the Bureau of Labor Statistics estimated that the number of contingent workers is about 25 percent of the U.S. workforce.

For the first 10 minutes of each day, all Ritz-Carlton employees participate in __________.

All of the following are components of the "tool kit" used by Colgate to assist high-potential employees with managing their career except:

A common type of selection test is the cognitive ability test. Cognitive ability tests measure all of the following except __________.

In the U.S., a well-written résumé should include all of the following except __________.

Employees at Progeon Ltd., a business process outsourcing firm, are required to master the skills of accent neutralization and sales.

To gain sustainable competitive advantage through HRM, all of the following conditions must be met except:

The process of __________involves deciding which recruits should actually be hired and for which position.

Managers at TRW were interested in creating a performance appraisal system that would communicate the value of all of the following desired behaviors except __________.

What three things must a company do to gain sustainable competitive advantage by managing human resources?

__________is a formal, structured system for evaluating an employee's job performance.

Work experience references can be difficult to check because __________.

In the performance appraisal process, subordinates have the responsibility to __________.

Even when a company hires the most qualified people available, it often still needs to invest in training and development activities.

When other companies were downsizing, Schlumberger was focused on keeping its talent and developing people to build up its bench strength.

A basic lesson that has been learned from research on performance appraisal accuracy is that __________.

What legislation requires employers to ensure as far as possible safe and healthy working conditions and the preservation of our human resources?

Matthew Youngblood responded to a(n) __________ that he found on a bulletin board.

Colgate-Palmolive is one of the best known consumer goods companies in the world, generating nearly $10 billion annually in revenues. Identifying and developing employees who have what the company needs requires a plan. What is the name of Colgate's plan to develop leaders?

Developing Managerial Competencies

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Using Planning and Decision Aids

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

Filters

Exam 13: Managing Human Resources

Employees have been known to use ingratiation tactics to influence their supervisors' evaluations of their performance.

A 2005 Census Population Survey conducted by the Bureau of Labor Statistics estimated that the number of contingent workers is about 25 percent of the U.S. workforce.

For the first 10 minutes of each day, all Ritz-Carlton employees participate in __________.

All of the following are components of the "tool kit" used by Colgate to assist high-potential employees with managing their career except:

A common type of selection test is the cognitive ability test. Cognitive ability tests measure all of the following except __________.

In the U.S., a well-written résumé should include all of the following except __________.

Employees at Progeon Ltd., a business process outsourcing firm, are required to master the skills of accent neutralization and sales.

To gain sustainable competitive advantage through HRM, all of the following conditions must be met except:

The process of __________involves deciding which recruits should actually be hired and for which position.

Managers at TRW were interested in creating a performance appraisal system that would communicate the value of all of the following desired behaviors except __________.

What three things must a company do to gain sustainable competitive advantage by managing human resources?

__________is a formal, structured system for evaluating an employee's job performance.

Work experience references can be difficult to check because __________.

In the performance appraisal process, subordinates have the responsibility to __________.

Even when a company hires the most qualified people available, it often still needs to invest in training and development activities.

When other companies were downsizing, Schlumberger was focused on keeping its talent and developing people to build up its bench strength.

A basic lesson that has been learned from research on performance appraisal accuracy is that __________.

What legislation requires employers to ensure as far as possible safe and healthy working conditions and the preservation of our human resources?

Matthew Youngblood responded to a(n) __________ that he found on a bulletin board.

Colgate-Palmolive is one of the best known consumer goods companies in the world, generating nearly $10 billion annually in revenues. Identifying and developing employees who have what the company needs requires a plan. What is the name of Colgate's plan to develop leaders?

Developing Managerial Competencies

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Using Planning and Decision Aids

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

Filters