Exam 13: Managing Human Resources

Nonmonetary compensation includes direct pay such as salary and also insurance plans.

The former CEO of Trader Joe's, John Shields, wouldn't hire anyone who didn't smile during the first 30 seconds of their job interview.

The principle of equal employment opportunity states that job applicants and employees should be judged on characteristics that are related to the work that they are being hired to do and on their job performance after being hired.

At the Ritz-Carlton, performance management is the first step in creating a team of employees who all share the same vision and goals.

Successful recruitment and selection of new employees at Advanced Financial Solutions is enhanced by all of the following activities except:

Which of the following statements regarding the advantages of incentive pay is not true?

__________ reference checks often reveal that an applicant has lied about his or her qualifications.

At the Ritz-Carlton Hotel Company, excellent customer service is mandatory. In order to make that happen, the company believes that employees are the most important resource in the service commitment to the guests. The next step in providing excellent service is:

A personality test which evaluates __________ is intended to indicate the extent to which the applicant has a strong sense of purpose, obligation, and persistence-all of which lead to high performance on the job.

David's neighbor Roberto is the office manager at Micro Solutions. David wants to join the company because Roberto told him that their health insurance is free. His assumption would be __________.

The 360-degree appraisal uses mostly sources outside the organization to conduct performance evaluations with an accurate market perspective.

By providing employees with ___________, employers can help employees overcome their limitations and improve performance in their current jobs.

The employee benefits offered to part-time employees are generally __________.

With __________, an expert observes the employee in his or her own job over a period of time and furnishes continuous feedback on how to improve.

A job notice had recently been posted announcing a preference for a single, Japanese female, 20 to 25 year old. What country would this announcement very likely be considered legal under the laws of that land?

Congress has passed legislation that requires men and women to be paid on the same scale when they are doing similar work (in terms of skill, effort, responsibility, and working condition) in the same organization. This legislation is __________.

James Gardner is trying to improve the performance appraisal process he uses for his team. All of the following should be areas of concern except __________.

The least useful way to provide employees with feedback is the 360-degree appraisal system.

_________________ was required to pay nearly $140 million to current and former employees for racial discrimination.

Contingent workers are employees who are hired by companies for specific tasks or short periods of time with the understanding that their employment may be ended at any time.