Question 1

Placing a border around a paragraph sets the text apart while adding shading inside a box gives it greater impact.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an example of effective use of an enumerated list?

Accepted Answer

A) Three supervisors will travel to Orlando.They are:
1)Bob,
2)Larry, and
3)John. 
B) Our company should provide access to the security system to all managers because:
1)Most managers have keys and will be entering the building during times when no one from the security office is available to disarm the system.2.Managers should be able to allow other employees into the building.3.Managers would see the trust our company has in them and that would help boost employee morale. 
C) When you are ready to log into the network, you should: 1.Double-click the network icon located in your desktop.2.Type in your user ID and password in the boxes indicated.3.Click OK.4.Select the network drive you wish to access (e.g.X: Personnel).5.Click OK. 
D) None of the above is an effective example. 
A) Three supervisors will travel to Orlando.They are:
1)Bob,
2)Larry, and
3)John. 
B) Our company should provide access to the security system to all managers because:
1)Most managers have keys and will be entering the building during times when no one from the security office is available to disarm the system.2.Managers should be able to allow other employees into the building.3.Managers would see the trust our company has in them and that would help boost employee morale. 
C) When you are ready to log into the network, you should: 1.Double-click the network icon located in your desktop.2.Type in your user ID and password in the boxes indicated.3.Click OK.4.Select the network drive you wish to access (e.g.X: Personnel).5.Click OK. 
D) None of the above is an effective example.

Question 3

Which of the following sentences illustrates passive voice?

Accepted Answer

A) She served the customer the food. 
B) The food was served to the customer. 
C) The customer asked to change the order. 
D) You took the customer's order. 
A) She served the customer the food. 
B) The food was served to the customer. 
C) The customer asked to change the order. 
D) You took the customer's order.

Question 4

In following the SEC requirements for reader-friendly documents,companies are encouraged to use more graphics to illustrate content.

Accepted Answer

A) True 
 B)False

Question 5

The "Plain English" campaign promotes the clear presentation of complex information so that the audience has the best possible chance of understanding it.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is FALSE concerning writing analysis tools in word processing programs?

Accepted Answer

A) Sentence fragments, passive voice, jargon, and clichés are some types of errors that can be detected. 
B) After reviewing a document, the program can generate the total word count, average sentence length, and readability measures. 
C) They flag potential errors and require the writer to accept or reject the change. 
D) Such programs eliminate the need for the reader to check a passage for grammatical correctness. 
A) Sentence fragments, passive voice, jargon, and clichés are some types of errors that can be detected. 
B) After reviewing a document, the program can generate the total word count, average sentence length, and readability measures. 
C) They flag potential errors and require the writer to accept or reject the change. 
D) Such programs eliminate the need for the reader to check a passage for grammatical correctness.

Question 7

From a managerial point of view,which is the BEST advice?

Accepted Answer

A) Leave proofreading to the administrative help. 
B) Spot check documents for accuracy before signing them. 
C) Read all documents carefully before signing them. 
D) Key your own documents, even if you have administrative help. 
A) Leave proofreading to the administrative help. 
B) Spot check documents for accuracy before signing them. 
C) Read all documents carefully before signing them. 
D) Key your own documents, even if you have administrative help.

Question 8

Bulleted lists are inappropriate in business writing because they are too casual.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is NOT a technique for achieving coherence?

Accepted Answer

A) Repeat a word used in a preceding sentence. 
B) Use a pronoun to represent a noun from the preceding sentence. 
C) Use connecting words. 
D) Use active voice. 
A) Repeat a word used in a preceding sentence. 
B) Use a pronoun to represent a noun from the preceding sentence. 
C) Use connecting words. 
D) Use active voice.

Question 10

The first step in proofreading a document that you have word processed is to use the spell check.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true of document headings?

Accepted Answer

A) Readers are more motivated to pay attention to a document with headings than one without headings. 
B) Headings should not reveal the conclusions reached in the discussion. 
C) Major and minor headings should be formatted to receive equal attention. 
D) All of the above are true. 
A) Readers are more motivated to pay attention to a document with headings than one without headings. 
B) Headings should not reveal the conclusions reached in the discussion. 
C) Major and minor headings should be formatted to receive equal attention. 
D) All of the above are true.

Question 12

In the sentence "Even though your work was late,we completed the project on time," the negative information is in a de-emphasized position.

Accepted Answer

A) True 
 B)False

Question 13

Visual enhancements in a business document

Accepted Answer

A) are unnecessary when the writing is effective. 
B) distract from important information in long, complex documents. 
C) can be overused and create clutter. 
D) can be applied easily using word processing features. 
A) are unnecessary when the writing is effective. 
B) distract from important information in long, complex documents. 
C) can be overused and create clutter. 
D) can be applied easily using word processing features.

Question 14

In business documents,a general rule for readability is that paragraphs normally should be

Accepted Answer

A) 6 lines or less in length. 
B) 7 to 12 lines in length. 
C) no longer than 20 lines. 
D) any desired length, as the number of lines is not important. 
A) 6 lines or less in length. 
B) 7 to 12 lines in length. 
C) no longer than 20 lines. 
D) any desired length, as the number of lines is not important.

Question 15

Which of the following sentences illustrates passive voice?

Accepted Answer

A) The clerk made five errors. 
B) Susan had been in sales for five years. 
C) She asked for an adjustment. 
D) The report was completed by the entire team. 
A) The clerk made five errors. 
B) Susan had been in sales for five years. 
C) She asked for an adjustment. 
D) The report was completed by the entire team.

Question 16

To protect consumers,some states have passed "Plain English" laws that require businesses to write policies,warranties,and contracts in language an average reader can understand.

Accepted Answer

A) True 
 B)False

Question 17

Final proofreading of an important business document should typically be done

Accepted Answer

A) from the computer screen. 
B) from a draft paper copy. 
C) from a final copy on company letterhead. 
D) from an archive file copy. 
A) from the computer screen. 
B) from a draft paper copy. 
C) from a final copy on company letterhead. 
D) from an archive file copy.

Question 18

In which situation would a communicator use an inductive outline?

Accepted Answer

A) To explain how to get optimum performance from a smart phone 
B) To outline procedures for logging into a network 
C) To tell employees that a two-week furlough is necessary for all employees. 
D) To respond positively to a request to replace a defective treadmill 
A) To explain how to get optimum performance from a smart phone 
B) To outline procedures for logging into a network 
C) To tell employees that a two-week furlough is necessary for all employees. 
D) To respond positively to a request to replace a defective treadmill

Question 19

Which of the following statements is true concerning the use of a word processor's spell check feature?

Accepted Answer

A) You can rely on the spell checker to locate any misspelled word. 
B) Spell check can locate errors such as homophones and omitted words. 
C) Another term for spell check is thesaurus. 
D) When the software cannot guess the spelling based on your attempt, you must use a paper or online dictionary to look up the correct spelling of any incorrect word. 
A) You can rely on the spell checker to locate any misspelled word. 
B) Spell check can locate errors such as homophones and omitted words. 
C) Another term for spell check is thesaurus. 
D) When the software cannot guess the spelling based on your attempt, you must use a paper or online dictionary to look up the correct spelling of any incorrect word.

Question 20

Bullets are usually preferred over numerals in a document list unless sequence is important.

Accepted Answer

A) True 
 B)False

Placing a border around a paragraph sets the text apart while adding shading inside a box gives it greater impact.

Which of the following is an example of effective use of an enumerated list?

Which of the following sentences illustrates passive voice?

In following the SEC requirements for reader-friendly documents,companies are encouraged to use more graphics to illustrate content.

The "Plain English" campaign promotes the clear presentation of complex information so that the audience has the best possible chance of understanding it.

Which of the following is FALSE concerning writing analysis tools in word processing programs?

From a managerial point of view,which is the BEST advice?

Bulleted lists are inappropriate in business writing because they are too casual.

Which of the following is NOT a technique for achieving coherence?

The first step in proofreading a document that you have word processed is to use the spell check.

Which of the following is true of document headings?

In the sentence "Even though your work was late,we completed the project on time," the negative information is in a de-emphasized position.

Visual enhancements in a business document

In business documents,a general rule for readability is that paragraphs normally should be

Which of the following sentences illustrates passive voice?

To protect consumers,some states have passed "Plain English" laws that require businesses to write policies,warranties,and contracts in language an average reader can understand.

Final proofreading of an important business document should typically be done

In which situation would a communicator use an inductive outline?

Which of the following statements is true concerning the use of a word processor's spell check feature?

Bullets are usually preferred over numerals in a document list unless sequence is important.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 4: Preparing Spoken and Written Messages

Placing a border around a paragraph sets the text apart while adding shading inside a box gives it greater impact.

Which of the following is an example of effective use of an enumerated list?

Which of the following sentences illustrates passive voice?

In following the SEC requirements for reader-friendly documents,companies are encouraged to use more graphics to illustrate content.

The "Plain English" campaign promotes the clear presentation of complex information so that the audience has the best possible chance of understanding it.

Which of the following is FALSE concerning writing analysis tools in word processing programs?

From a managerial point of view,which is the BEST advice?

Bulleted lists are inappropriate in business writing because they are too casual.

Which of the following is NOT a technique for achieving coherence?

The first step in proofreading a document that you have word processed is to use the spell check.

Which of the following is true of document headings?

In the sentence "Even though your work was late,we completed the project on time," the negative information is in a de-emphasized position.

Visual enhancements in a business document

In business documents,a general rule for readability is that paragraphs normally should be

Which of the following sentences illustrates passive voice?

To protect consumers,some states have passed "Plain English" laws that require businesses to write policies,warranties,and contracts in language an average reader can understand.

Final proofreading of an important business document should typically be done

In which situation would a communicator use an inductive outline?

Which of the following statements is true concerning the use of a word processor's spell check feature?

Bullets are usually preferred over numerals in a document list unless sequence is important.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

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