Question 1

Match each term with the correct statement below.
-Highlighting only those items that fail to meet the established standards.

Accepted Answer

A)  Law of requisite variety 
B)  Ability to anticipate problems 
C)  Sensitivity of the measuring device 
D)  Variance reporting 
E)  Management by exception 
A)  Law of requisite variety 
B)  Ability to anticipate problems 
C)  Sensitivity of the measuring device 
D)  Variance reporting 
E)  Management by exception D

Question 2

The best way to prevent problems in the transformation process is to practice

Accepted Answer

A)  feedback control. 
B)  feedforward control. 
C)  cross-functional control. 
D)  forewarning control. 
E)  output control. 
A)  feedback control. 
B)  feedforward control. 
C)  cross-functional control. 
D)  forewarning control. 
E)  output control. B

Question 3

Which of the following types of control is often referred to as preventive control?

Accepted Answer

A)  safeguard control 
B)  protecting control 
C)  feedforward control 
D)  cross-functional control 
E)  continuous control 
A)  safeguard control 
B)  protecting control 
C)  feedforward control 
D)  cross-functional control 
E)  continuous control C

Question 4

Jodi Perkins, a manager for Weststar Inc., is particularly concerned that her control systems use a variety of performance measures that will measure both quantitative and qualitative things. Jodi is concerned that her control systems be

Accepted Answer

A)  related to organizational strategy. 
B)  complete. 
C)  composed of objective and subjective measures. 
D)  timely. 
E)  acceptable. 
A)  related to organizational strategy. 
B)  complete. 
C)  composed of objective and subjective measures. 
D)  timely. 
E)  acceptable.

Question 5

Edgar James, a process engineer with WMX Technologies, is concerned with the number of activities, processes, and items that are measured and controlled in his system. Edgar is concerned with

Accepted Answer

A)  the amount of variety in the control system. 
B)  the ability to anticipate problems. 
C)  the sensitivity of the measuring device. 
D)  the number of control systems already in place. 
E)  the composition of the feedback reports. 
A)  the amount of variety in the control system. 
B)  the ability to anticipate problems. 
C)  the sensitivity of the measuring device. 
D)  the number of control systems already in place. 
E)  the composition of the feedback reports.

Question 6

The type of drug testing some employees might have to take after exhibiting suspicious or erratic behavior in their place of employment.

Accepted Answer

A)  Random 
B)  Behavioral 
C)  Probable cause 
D)  Suppositional 
E)  Preventative detection 
A)  Random 
B)  Behavioral 
C)  Probable cause 
D)  Suppositional 
E)  Preventative detection

Question 7

Organic control involves the use of rules, procedures, and written documents to influence behavior, assess performance, and correct unacceptable deviations from standards.

Accepted Answer

A) True 
 B)False

Question 8

One of the reasons Emerson Electric is able to price its electronics products 10 percent below the competition is because the company's manufacturing (or transformation process) is very efficient. Emerson's close monitoring of its activities in this area is a form of

Accepted Answer

A)  output control. 
B)  feedback control. 
C)  feedforward control. 
D)  input control. 
E)  concurrent control. 
A)  output control. 
B)  feedback control. 
C)  feedforward control. 
D)  input control. 
E)  concurrent control.

Question 9

The first two steps of the control process provide managers with the information that allows them to make comparisons between actual performance and standards.

Accepted Answer

A) True 
 B)False

Question 10

The control process should begin with the measurement of actual performance.

Accepted Answer

A) True 
 B)False

Question 11

Jake Reed used self-managed teams that had high levels of cohesiveness and self-discipline. Which of the following types of control is most appropriate for Jake to use in conjunction with these self-managed teams?

Accepted Answer

A)  organic control 
B)  bureaucratic control 
C)  cross-functional control 
D)  independent control 
E)  authoritarian control 
A)  organic control 
B)  bureaucratic control 
C)  cross-functional control 
D)  independent control 
E)  authoritarian control

Question 12

According to our textbook, what is the main difference between quantitative and qualitative performance measures?

Accepted Answer

A)  Quantitative measures are objective, and qualitative measures are subjective. 
B)  Quantitative measures provide better information than qualitative measures. 
C)  Quantitative measures are cheaper to administer than qualitative measures. 
D)  Quantitative measures are more useful than qualitative measures. 
E)  Qualitative measures are more robust than quantitative measures. 
A)  Quantitative measures are objective, and qualitative measures are subjective. 
B)  Quantitative measures provide better information than qualitative measures. 
C)  Quantitative measures are cheaper to administer than qualitative measures. 
D)  Quantitative measures are more useful than qualitative measures. 
E)  Qualitative measures are more robust than quantitative measures.

Question 13

Match each term with the correct statement below.
-The precision to which the measurement can be made.

Accepted Answer

A)  Law of requisite variety 
B)  Ability to anticipate problems 
C)  Sensitivity of the measuring device 
D)  Variance reporting 
E)  Management by exception 
A)  Law of requisite variety 
B)  Ability to anticipate problems 
C)  Sensitivity of the measuring device 
D)  Variance reporting 
E)  Management by exception

Question 14

Concurrent control focuses on the transformation process to ensure that it is functioning properly.

Accepted Answer

A) True 
 B)False

Question 15

Sarah Jennings, a production engineer for Sunshine Computer, is particularly concerned about the material, financial, and human resources that serve as inputs to the transformation process at her company. Sarah is concerned about

Accepted Answer

A)  concurrent control. 
B)  safeguarding control. 
C)  cross-functional control. 
D)  feedback control. 
E)  feedforward control. 
A)  concurrent control. 
B)  safeguarding control. 
C)  cross-functional control. 
D)  feedback control. 
E)  feedforward control.

Question 16

Sun Microsystems' philosophy of control relies upon social values, traditions, shared beliefs, flexible authority, looser job descriptions, and trust to assess performance and correct acceptable deviations. This philosophy of control is referred to as

Accepted Answer

A)  authoritarian. 
B)  organic. 
C)  bureaucratic. 
D)  independent. 
E)  cross-functional. 
A)  authoritarian. 
B)  organic. 
C)  bureaucratic. 
D)  independent. 
E)  cross-functional.

Question 17

A rigid hierarchy of authority is consistent with __________ control.

Accepted Answer

A)  clan 
B)  organic 
C)  team-based 
D)  bureaucratic 
E)  independent 
A)  clan 
B)  organic 
C)  team-based 
D)  bureaucratic 
E)  independent

Question 18

Before any lumber is sent to a construction site, contractor Jack Smith inspects every truckload of wood for defects and quality. This preventive control step can best be described as which of the following?

Accepted Answer

A)  concurrent control. 
B)  feedforward control. 
C)  cross-functional control 
D)  safeguarding control 
E)  feedforward control 
A)  concurrent control. 
B)  feedforward control. 
C)  cross-functional control 
D)  safeguarding control 
E)  feedforward control

Question 19

__________ refers to the number of activities, processes, or items that are measured and controlled.

Accepted Answer

A)  Variety 
B)  Plurality 
C)  Breadth of control 
D)  Scope of control 
E)  Miscellany 
A)  Variety 
B)  Plurality 
C)  Breadth of control 
D)  Scope of control 
E)  Miscellany

Question 20

According to our textbook, reductions in costs caused by undesirable performance represent the benefits of

Accepted Answer

A)  organizing systems. 
B)  directing systems. 
C)  planning systems. 
D)  advising systems. 
E)  control systems. 
A)  organizing systems. 
B)  directing systems. 
C)  planning systems. 
D)  advising systems. 
E)  control systems.

Match each term with the correct statement below. -Highlighting only those items that fail to meet the established standards.

The best way to prevent problems in the transformation process is to practice

Which of the following types of control is often referred to as preventive control?

Jodi Perkins, a manager for Weststar Inc., is particularly concerned that her control systems use a variety of performance measures that will measure both quantitative and qualitative things. Jodi is concerned that her control systems be

Edgar James, a process engineer with WMX Technologies, is concerned with the number of activities, processes, and items that are measured and controlled in his system. Edgar is concerned with

The type of drug testing some employees might have to take after exhibiting suspicious or erratic behavior in their place of employment.

Organic control involves the use of rules, procedures, and written documents to influence behavior, assess performance, and correct unacceptable deviations from standards.

One of the reasons Emerson Electric is able to price its electronics products 10 percent below the competition is because the company's manufacturing (or transformation process) is very efficient. Emerson's close monitoring of its activities in this area is a form of

The first two steps of the control process provide managers with the information that allows them to make comparisons between actual performance and standards.

The control process should begin with the measurement of actual performance.

Jake Reed used self-managed teams that had high levels of cohesiveness and self-discipline. Which of the following types of control is most appropriate for Jake to use in conjunction with these self-managed teams?

According to our textbook, what is the main difference between quantitative and qualitative performance measures?

Match each term with the correct statement below. -The precision to which the measurement can be made.

Concurrent control focuses on the transformation process to ensure that it is functioning properly.

Sarah Jennings, a production engineer for Sunshine Computer, is particularly concerned about the material, financial, and human resources that serve as inputs to the transformation process at her company. Sarah is concerned about

Sun Microsystems' philosophy of control relies upon social values, traditions, shared beliefs, flexible authority, looser job descriptions, and trust to assess performance and correct acceptable deviations. This philosophy of control is referred to as

A rigid hierarchy of authority is consistent with __________ control.

Before any lumber is sent to a construction site, contractor Jack Smith inspects every truckload of wood for defects and quality. This preventive control step can best be described as which of the following?

__________ refers to the number of activities, processes, or items that are measured and controlled.

According to our textbook, reductions in costs caused by undesirable performance represent the benefits of

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Productivity and Quality in Operations

Information Technology and Control

Filters

Exam 15: Organizational Control in a Complex Business Environment

Match each term with the correct statement below. -Highlighting only those items that fail to meet the established standards.

The best way to prevent problems in the transformation process is to practice

Which of the following types of control is often referred to as preventive control?

Jodi Perkins, a manager for Weststar Inc., is particularly concerned that her control systems use a variety of performance measures that will measure both quantitative and qualitative things. Jodi is concerned that her control systems be

Edgar James, a process engineer with WMX Technologies, is concerned with the number of activities, processes, and items that are measured and controlled in his system. Edgar is concerned with

The type of drug testing some employees might have to take after exhibiting suspicious or erratic behavior in their place of employment.

Organic control involves the use of rules, procedures, and written documents to influence behavior, assess performance, and correct unacceptable deviations from standards.

One of the reasons Emerson Electric is able to price its electronics products 10 percent below the competition is because the company's manufacturing (or transformation process) is very efficient. Emerson's close monitoring of its activities in this area is a form of

The first two steps of the control process provide managers with the information that allows them to make comparisons between actual performance and standards.

The control process should begin with the measurement of actual performance.

Jake Reed used self-managed teams that had high levels of cohesiveness and self-discipline. Which of the following types of control is most appropriate for Jake to use in conjunction with these self-managed teams?

According to our textbook, what is the main difference between quantitative and qualitative performance measures?

Match each term with the correct statement below. -The precision to which the measurement can be made.

Concurrent control focuses on the transformation process to ensure that it is functioning properly.

Sarah Jennings, a production engineer for Sunshine Computer, is particularly concerned about the material, financial, and human resources that serve as inputs to the transformation process at her company. Sarah is concerned about

Sun Microsystems' philosophy of control relies upon social values, traditions, shared beliefs, flexible authority, looser job descriptions, and trust to assess performance and correct acceptable deviations. This philosophy of control is referred to as

A rigid hierarchy of authority is consistent with __________ control.

Before any lumber is sent to a construction site, contractor Jack Smith inspects every truckload of wood for defects and quality. This preventive control step can best be described as which of the following?

__________ refers to the number of activities, processes, or items that are measured and controlled.

According to our textbook, reductions in costs caused by undesirable performance represent the benefits of

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Productivity and Quality in Operations

Information Technology and Control

Filters