Exam 15: Organizational Control in a Complex Business Environment

Variance refers to the number of activities, processes, or items that are measured or controlled.

Which type of control is often called clan control?

The standard, "The integrated circuit boards should have no more than three defeats per 1,000,000 manufactured units is a __________ performance criterion.

James Blum, the President of Williams Construction, is concerned that his company's control system is not adequate to cope with the complexity of its operations. Mr. Blum knows that, to maintain adequate control in his company, he must either increase the amount of variety in his control system or

Mary Holland is an executive vice president of Castle Entertainment. Mary's primary focus is to make sure that all of the planning, leading, and organizing that takes place at her company goes as it should. From this description, we know that Mary's primary focus is

Match each term with the correct statement below. -in this step of the control process, an organization must decide what to measure, when to measure, and how frequently to measure

Joshua Brown just went to work for Universal Piping, a 100-year-old company in downtown Cincinnati. After a very short time on the job, it became clear to Joshua that Universal's method of control is based on standard operating procedures and policies that prescribe acceptable employee behavior and standards for employee performance. Universal's philosophical control style is

__________ is the degree to which a control system provides information when it is needed.

Match each term with the correct statement below. -focuses on the transformation process to ensure that it is functioning properly

Jane Rollins, an accountant for Texas Enterprises, is particularly concerned about her company's ability to handle its long-term debt. To properly analyze this situation, Jane should keep a close eye on her firm's

Match each term with the correct statement below. -items that can be converted into cash in a short time period

The managerial function that helps to ensure that all other managerial functions are occurring as designed is called

Many organizations are placing an increasing amount of emphasis on feedforward control. Why do you believe that this is the case? What is the inherent advantage of feedforward versus feedback control?

As the level of control effort increases, undesirable deviations from performance standards will decrease.

Whenever possible, the standards for performance should be set in a manner that allows them to be compared with actual performance.

After her promotion, Tricia Sharp was responsible for setting the standards of performance, measuring actual performance, comparing actual performance with standards, and responding to deviations. What managerial function is Tricia now responsible for?

Timeliness is the degree to which a control system provides information when it is needed.

Reliability refers to the probability that the object or process being controlled will consistently behave in an acceptable manner.

Two basic categories of costs need to be considered in control systems: (1) the costs associated with the information needed to perform the control process, and (2) the costs associated with undesirable deviations from standards.

Match each term with the correct statement below. -summary of an organization's financial performance over a given time interval, showing revenues, expenses, and bottom-line profit or loss