Question 1

Match each term with the correct statement below.
-Instrument comparing aircraft altitude to FAA clearance standards.

Accepted Answer

A)  Law of requisite variety 
B)  Ability to anticipate problems 
C)  Sensitivity of the measuring device 
D)  Variance reporting 
E)  Management by exception 
A)  Law of requisite variety 
B)  Ability to anticipate problems 
C)  Sensitivity of the measuring device 
D)  Variance reporting 
E)  Management by exception

Question 2

To be effective, organizational controls must be enforced by management, regardless of whether they are accepted by employees.

Accepted Answer

A) True 
 B)False

Question 3

The key issue pertaining to the timeliness in feedback reporting is not how fast the feedback information is provided, but whether the information

Accepted Answer

A)  is provided quickly enough to permit a response to an unacceptable deviation. 
B)  was collected in a cost efficient manner. 
C)  was requested by top management. 
D)  can be explained in quantitative terms. 
E)  can be explained in qualitative terms. 
A)  is provided quickly enough to permit a response to an unacceptable deviation. 
B)  was collected in a cost efficient manner. 
C)  was requested by top management. 
D)  can be explained in quantitative terms. 
E)  can be explained in qualitative terms.

Question 4

Match each term with the correct statement below.
-if the deviation from performance is unacceptable, then corrective action is warranted

Accepted Answer

A)  setting standards of performance 
B)  measuring actual performance 
C)  comparing actual performance with standards 
D)  providing corrective action and feedback 
A)  setting standards of performance 
B)  measuring actual performance 
C)  comparing actual performance with standards 
D)  providing corrective action and feedback

Question 5

The basic process of control involves all of the following steps except which one?

Accepted Answer

A)  setting performance standards 
B)  measuring actual performance 
C)  developing organizational structure 
D)  comparing performance to standards 
E)  responding to deviations 
A)  setting performance standards 
B)  measuring actual performance 
C)  developing organizational structure 
D)  comparing performance to standards 
E)  responding to deviations

Question 6

Tom Young, an accountant for Premier Foods, is particularly concerned about his company's ability to handle its short-term debt. To properly analyze this situation, Tom should keep a close eye on his company's

Accepted Answer

A)  cash ratios. 
B)  liquidity ratios. 
C)  activity ratios. 
D)  debt ratios. 
E)  profitability ratios. 
A)  cash ratios. 
B)  liquidity ratios. 
C)  activity ratios. 
D)  debt ratios. 
E)  profitability ratios.

Question 7

__________ control involves the use of rules, procedures, policies, hierarchy of authority, written documents, reward systems, and other formal mechanisms to influence behavior, assess performance, and correct unacceptable deviations from standards.

Accepted Answer

A)  Authoritarian 
B)  Bureaucratic 
C)  Cross-functional 
D)  Organic 
E)  Independent 
A)  Authoritarian 
B)  Bureaucratic 
C)  Cross-functional 
D)  Organic 
E)  Independent

Question 8

The final step in the control process, the step in which the decision-maker must decide whether to take corrective action or not, is referred to as

Accepted Answer

A)  setting performance standards. 
B)  measuring actual performance. 
C)  responding to deviations. 
D)  comparing performance to standards. 
E)  developing organizational structure. 
A)  setting performance standards. 
B)  measuring actual performance. 
C)  responding to deviations. 
D)  comparing performance to standards. 
E)  developing organizational structure.

Question 9

When deciding to implement a new screening device for new applicants at their plant, management was concerned that the new device be __________. Their greatest fear was that they would receive complaints or lawsuits if the device was not capable of consistently evaluating employees over time.

Accepted Answer

A)  reliable 
B)  valid 
C)  suitable 
D)  predictable 
E)  objective 
A)  reliable 
B)  valid 
C)  suitable 
D)  predictable 
E)  objective

Question 10

Focusing on the elements that are not meeting the standards is called management by exception.

Accepted Answer

A) True 
 B)False

Question 11

As executive vice president of Hill Enterprises, Sally Hill focuses on the trouble areas in her firm that are not meeting the company's established standards. Sally is practicing

Accepted Answer

A)  disparity management. 
B)  management by exception. 
C)  variance management. 
D)  management by inclusion. 
E)  difference management. 
A)  disparity management. 
B)  management by exception. 
C)  variance management. 
D)  management by inclusion. 
E)  difference management.

Question 12

__________ is the difference between the assets and liabilities. It represents the company's net worth and consists of common stock and retained earnings.

Accepted Answer

A)  Debt ratio 
B)  Current liability 
C)  Profitability ratio 
D)  Owner's equity 
E)  Liquidity ratio 
A)  Debt ratio 
B)  Current liability 
C)  Profitability ratio 
D)  Owner's equity 
E)  Liquidity ratio

Question 13

Gene Roberts, the CEO of Regal Sportswear, receives reports every business day that highlight only those things that fail to meet his company's established standards. From this description, we know that Mr. Roberts is interested in

Accepted Answer

A)  management by objectives. 
B)  management by omission. 
C)  failure reporting. 
D)  variance reporting. 
E)  management by objection. 
A)  management by objectives. 
B)  management by omission. 
C)  failure reporting. 
D)  variance reporting. 
E)  management by objection.

Question 14

Dr. Sandler is a no-nonsense manager who does not like to engage in a lot of small talk with his employees. In fact, he once told them in a meeting, "Don't tell me what is right with our performance system; only tell me what is wrong. Dr. Sandler is advocating the use of which of the following forms of feedback reports?

Accepted Answer

A)  exception reporting 
B)  disparity reporting 
C)  difference reporting 
D)  management by differences 
E)  variance reporting 
A)  exception reporting 
B)  disparity reporting 
C)  difference reporting 
D)  management by differences 
E)  variance reporting

Question 15

Match each term with the correct statement below.
-The control system must contain as much variety as the system being controlled.

Accepted Answer

A)  Law of requisite variety 
B)  Ability to anticipate problems 
C)  Sensitivity of the measuring device 
D)  Variance reporting 
E)  Management by exception 
A)  Law of requisite variety 
B)  Ability to anticipate problems 
C)  Sensitivity of the measuring device 
D)  Variance reporting 
E)  Management by exception

Question 16

The Chicago Cutlery Company states that its knives "must be honed to a high degree of sharpness, and the wooden handles must be polished to a bright luster. These performance measures are __________ in nature.

Accepted Answer

A)  quantitative 
B)  unbiased 
C)  impartial 
D)  objective 
E)  qualitative 
A)  quantitative 
B)  unbiased 
C)  impartial 
D)  objective 
E)  qualitative

Question 17

If performance can be quantified and explicitly measured, then a bureaucratic control style will work well.

Accepted Answer

A) True 
 B)False

Question 18

To maintain adequate control in any system, the control system must contain as much variety as the system being controlled. This is known as the

Accepted Answer

A)  law of needful variety. 
B)  law of requisite variety. 
C)  law of conditional plurality. 
D)  law of requisite miscellany. 
E)  law of conditional variety. 
A)  law of needful variety. 
B)  law of requisite variety. 
C)  law of conditional plurality. 
D)  law of requisite miscellany. 
E)  law of conditional variety.

Question 19

An airhose coupling device called a "gladhand" requires repetitive motions according to exact specifications in its manufacture. Task performance is easy to measure and quantify. Which type of control would work best in the manufacture of "gladhands?"

Accepted Answer

A)  authoritarian control 
B)  bureaucratic control 
C)  cross-functional control 
D)  independent control 
E)  organic control 
A)  authoritarian control 
B)  bureaucratic control 
C)  cross-functional control 
D)  independent control 
E)  organic control

Question 20

Discuss the ethical implications of drug testing as a means of organizational control. What are the two sides of the drug testing debate? Do you believe that drug testing is an ethical means of organizational control?

Accepted Answer

The two sides of the drug screening deba

Match each term with the correct statement below. -Instrument comparing aircraft altitude to FAA clearance standards.

To be effective, organizational controls must be enforced by management, regardless of whether they are accepted by employees.

The key issue pertaining to the timeliness in feedback reporting is not how fast the feedback information is provided, but whether the information

Match each term with the correct statement below. -if the deviation from performance is unacceptable, then corrective action is warranted

The basic process of control involves all of the following steps except which one?

Tom Young, an accountant for Premier Foods, is particularly concerned about his company's ability to handle its short-term debt. To properly analyze this situation, Tom should keep a close eye on his company's

__________ control involves the use of rules, procedures, policies, hierarchy of authority, written documents, reward systems, and other formal mechanisms to influence behavior, assess performance, and correct unacceptable deviations from standards.

The final step in the control process, the step in which the decision-maker must decide whether to take corrective action or not, is referred to as

When deciding to implement a new screening device for new applicants at their plant, management was concerned that the new device be __________. Their greatest fear was that they would receive complaints or lawsuits if the device was not capable of consistently evaluating employees over time.

Focusing on the elements that are not meeting the standards is called management by exception.

As executive vice president of Hill Enterprises, Sally Hill focuses on the trouble areas in her firm that are not meeting the company's established standards. Sally is practicing

__________ is the difference between the assets and liabilities. It represents the company's net worth and consists of common stock and retained earnings.

Gene Roberts, the CEO of Regal Sportswear, receives reports every business day that highlight only those things that fail to meet his company's established standards. From this description, we know that Mr. Roberts is interested in

Match each term with the correct statement below. -The control system must contain as much variety as the system being controlled.

The Chicago Cutlery Company states that its knives "must be honed to a high degree of sharpness, and the wooden handles must be polished to a bright luster. These performance measures are __________ in nature.

If performance can be quantified and explicitly measured, then a bureaucratic control style will work well.

To maintain adequate control in any system, the control system must contain as much variety as the system being controlled. This is known as the

An airhose coupling device called a "gladhand" requires repetitive motions according to exact specifications in its manufacture. Task performance is easy to measure and quantify. Which type of control would work best in the manufacture of "gladhands?"

Discuss the ethical implications of drug testing as a means of organizational control. What are the two sides of the drug testing debate? Do you believe that drug testing is an ethical means of organizational control?

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Productivity and Quality in Operations

Information Technology and Control

Filters

Exam 15: Organizational Control in a Complex Business Environment

Match each term with the correct statement below. -Instrument comparing aircraft altitude to FAA clearance standards.

To be effective, organizational controls must be enforced by management, regardless of whether they are accepted by employees.

The key issue pertaining to the timeliness in feedback reporting is not how fast the feedback information is provided, but whether the information

Match each term with the correct statement below. -if the deviation from performance is unacceptable, then corrective action is warranted

The basic process of control involves all of the following steps except which one?

Tom Young, an accountant for Premier Foods, is particularly concerned about his company's ability to handle its short-term debt. To properly analyze this situation, Tom should keep a close eye on his company's

__________ control involves the use of rules, procedures, policies, hierarchy of authority, written documents, reward systems, and other formal mechanisms to influence behavior, assess performance, and correct unacceptable deviations from standards.

The final step in the control process, the step in which the decision-maker must decide whether to take corrective action or not, is referred to as

When deciding to implement a new screening device for new applicants at their plant, management was concerned that the new device be __________. Their greatest fear was that they would receive complaints or lawsuits if the device was not capable of consistently evaluating employees over time.

Focusing on the elements that are not meeting the standards is called management by exception.

As executive vice president of Hill Enterprises, Sally Hill focuses on the trouble areas in her firm that are not meeting the company's established standards. Sally is practicing

__________ is the difference between the assets and liabilities. It represents the company's net worth and consists of common stock and retained earnings.

Gene Roberts, the CEO of Regal Sportswear, receives reports every business day that highlight only those things that fail to meet his company's established standards. From this description, we know that Mr. Roberts is interested in

Match each term with the correct statement below. -The control system must contain as much variety as the system being controlled.

The Chicago Cutlery Company states that its knives "must be honed to a high degree of sharpness, and the wooden handles must be polished to a bright luster. These performance measures are __________ in nature.

If performance can be quantified and explicitly measured, then a bureaucratic control style will work well.

To maintain adequate control in any system, the control system must contain as much variety as the system being controlled. This is known as the

An airhose coupling device called a "gladhand" requires repetitive motions according to exact specifications in its manufacture. Task performance is easy to measure and quantify. Which type of control would work best in the manufacture of "gladhands?"

Discuss the ethical implications of drug testing as a means of organizational control. What are the two sides of the drug testing debate? Do you believe that drug testing is an ethical means of organizational control?

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Productivity and Quality in Operations

Information Technology and Control

Filters