Exam 11: Communicating Effectively Within Diverse Organizations

While initially a fast growing field, the extent of telecommuting has actually declined because research shows that people tend to favor face to face communication.

Paralanguage includes which of the following?

The authors define communication as a process in which one person or group evokes an identical meaning in a second person or group.

Match each term with the correct statement below. -all forms of spoken information

Match each term with the correct statement below. -when senders and receivers come from different cultural backgrounds, breakdowns in the communication process are more likely

Rather than relocate with their firm to Chicago, a number of Pensacola employees will continue to work for the firm out of their homes using a computer linked to the Chicago office. This practice is known as

Nonverbal communication consists of all forms of spoken information and is by far the most preferred type of communication used by managers.

Match each term with the correct statement below. -this term describes the process of selecting, organizing, and interpreting environmental stimuli to provide meaningful experiences

Body motions such as gestures, facial expressions, eye behavior, touching, and any other movement of the body are referred to as

Which of the following was NOT identified by the authors as a reason for managers to communicate?

Which type of communication involves messages sent from subordinates to bosses?

Social relationships that evolve within an organization produce communication channels that are neither required nor controlled by management. This type of communication is known as

The practice of working at home or at a remote site by using a computer linked to a central office or other employment location is referred to as distance commuting.

Suppose your manager wanted to talk to you about applying for a promotion, but instead of inviting you to his office, he asked you to meet with him at a quiet restaurant, so you could talk privately and avoid the distractions of the office. By selecting the restaurant instead of his office, your manager was changing the __________ of the communication process.

Match each term with the correct statement below. -the carrier of the message or the means by which the message is sent

Distractions can exist in nonverbal communications as well as in verbal communications.

Up until recently, the members of your work group had met two mornings a week to discuss production plans and troubleshoot problems. However, since your firm went "on-line, you have replaced the face-to-face meeting with e-mail exchanges. In this illustration, the __________ of the communication process has changed.

In his best-selling book, The Seven Habits of Highly Effective People, Stephen Covey suggests that the key to effective listening is to seek first to understand, then to be understood.

Match each term with the correct statement below. -the lateral information flows that occur both within and between departments for the purpose of coordination

The ability to communicate effectively is the characteristic managers consider most critical in determining managerial success.