Exam 15: Organizational Control in a Complex Business Environment

Formal quantitative tools such as budgets or financial reports and ratios are frequently used to monitor and evaluate performance in __________ control systems.

As a way of measuring customer satisfaction, many organizations ask their customers to fill out customer satisfaction surveys. The precision with which these surveys actually measure customer satisfaction is referred to as

A control standard that states "defects rates should be kept low is preferable to a control standard that states "defects rates should be .02 % or lower."

Under which of the following circumstances would a bureaucratic form of control work best?

Qualitative performance measures require a subjective assessment to determine whether the standard is being met.

The financial managers of a company closely follow indicators of the company's performance with respect to key activities defined by management. These indicators are called

The process of control involves four steps: setting standards of performance, measuring actual performance, comparing actual performance with standards, and

Charles Hurwitz is the CEO of Maxxam Corporation. In his job, Mr. Hurwitz focuses on setting standards of performance, measuring actual performance, comparing actual performance with standards, and responding to deviations. Mr. Hurwitz focuses on

Which of the following statements regarding control systems is not accurate?

The CEO of J.D. Edwards & Company spends a considerable amount of time studying indicators of the relative effectiveness of his organization. The most reliable financial ratios for studying the relative effectiveness of an organization are

When deciding how to install "checks and balances in his new business, the firm's owner considered implementing a simple control system due to its low cost and ease of implementation. However, after much thought, the owner considered the __________, which suggests that such simple control systems may not have sufficient variety to cope with the complex systems that they are trying to control.

A figure representing a firm's total assets is listed in its

Which of the following correctly matches the type of control with its appropriate focus in the transformation process?

Match each term with the correct statement below. -the firm's debts and obligations

The type of control that focuses on discovering undesirable output and implementing corrective action is called

Match each term with the correct statement below. -focuses on detecting undesirable material, financial, or human resources that serve as inputs to the transformation process

The managers at Mitchell Home Builders recognize that, because so many materials and parts go into the construction of the homes, and these materials have so many sources, they must employ extensive control systems at all stages of construction in order to ensure that the finished homes meet their performance standards. Mitchell Home Builders is following the principles of the

Advanced Medical Supply requires all of its job applicants to submit to a drug detection test before being considered for employment. This type of drug policy is called

Match each term with the correct statement below. -assets that are long-term in nature and cannot be converted quickly into cash

Organic control is a very appropriate style to use in conjunction with self-managed teams.