Exam 16: Productivity and Quality in Operations

Match each item with the correct statement below. -philosophy that advocates eliminating waste, solving problems, and striving for continual improvements in operations

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(Multiple Choice)

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Question 1

Correct Answer:

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Items in inventory may exist in any of the following forms except one. This one exception is

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Question 2

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Describe the difference between manufacturing and service operations. Is the distinction between manufacturing and services important for managers?

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(Essay)

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Question 3

Correct Answer:

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The main difference between manufacturing and service organizations is that the output of manufacturing will always be a physical product, such as an automobile or a piece of furniture. The output of service organizations lacks physical properties, things like an airplane flight, a ride in a taxi, or a day at a theme park.
The distinction between manufacturing and service organizations is important. The consumer of a manufactured product is primarily concerned with whether the product meets his or her expectations in terms of its physical properties. The consumer rarely sees who made the product, or knows whether the person that made the product was in a cheerful mood or a bad mood when the product was made. In contrast, the consumer of a service product is primarily concerned with the manner in which the service is delivered. The person delivering the service is also important. If the waiters at a restaurant are rarely cheerful, it adversely affects the quality of the restaurant's service product. These issues must be carefully considered by the managers of manufacturing and service organizations, so that the most salient issues in each type of firm can be emphasized.

Convenience and time are important to Marie so when she bought her new SUV she bought from a dealership that was not only close to her work but also would provide a loaner vehicle while her vehicle was being serviced. __________ is important to Marie.

(Multiple Choice)

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Question 4

Survey data show that manufacturing location decisions are dominated by all of the following factors except one. This one exception is

(Multiple Choice)

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Question 5

Match each item with the correct statement below. -a configuration flexible enough to accommodate a wide diversity of products or customers

(Multiple Choice)

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Question 6

Which of the following is not a distinctive characteristic of manufacturing organizations?

(Multiple Choice)

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Question 7

At Conner Electronics, Peter Welch, an industrial engineer, is responsible for arranging the work areas and equipment so that inputs progress through the transformation process in as orderly a fashion as possible. Mr. Welch is responsible for

(Multiple Choice)

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Question 8

LTV, a large steel company, produces long, continuous rolls of sheet steel, utilizing a continuous-flow production system. According to the classification scheme for different operating systems shown in the textbook, LTV has a

(Multiple Choice)

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Question 9

Match each item with the correct statement below. -a configuration containing some degree of flexibility, lying between the extremes of process and product layouts

(Multiple Choice)

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Question 10

The degree to which the product meets the specifications set by the designers is called

(Multiple Choice)

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Question 11

Match each person with the correct statement below. -introduced the philosophy that "quality is free"

(Multiple Choice)

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Question 12

Several of the differences between manufacturing and service stem from the physical nature of the output. Manufacturing can stockpile inventories of finished products in advance of customer demand. Service organizations usually cannot.

(True/False)

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Question 13

Match each item with the correct statement below. -a link between the more general business planning activities and the more specific master planning activities

(Multiple Choice)

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Question 14

Quality is easier to assess in manufacturing than in service.

(True/False)

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Question 15

Jose Martin is an experienced tool and die maker. In his work, Jose produces small quantities of a wide variety of specialized items. Jose's operation can be described as a/an

(Multiple Choice)

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Question 16

Empathy refers to the feeling of trust and confidence in the service personnel.

(True/False)

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Question 17

Survey data show that manufacturing location decisions are dominated by five factors: favorable labor climate, proximity to markets, quality of life, proximity to suppliers and resources, and proximity to the parent company's facilities.

(True/False)

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Question 18

Match each item with the correct statement below. -methodology devised for controlling lot-sizing and lot-timing decisions

(Multiple Choice)

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Question 19

Aggregate planning constitutes the link between the more general business planning activities and the more specific master planning activities of a system.

(True/False)

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Question 20

Showing 1 - 20 of 179

Match each item with the correct statement below. -philosophy that advocates eliminating waste, solving problems, and striving for continual improvements in operations

Items in inventory may exist in any of the following forms except one. This one exception is

Describe the difference between manufacturing and service operations. Is the distinction between manufacturing and services important for managers?

Convenience and time are important to Marie so when she bought her new SUV she bought from a dealership that was not only close to her work but also would provide a loaner vehicle while her vehicle was being serviced. __________ is important to Marie.

Survey data show that manufacturing location decisions are dominated by all of the following factors except one. This one exception is

Match each item with the correct statement below. -a configuration flexible enough to accommodate a wide diversity of products or customers

Which of the following is not a distinctive characteristic of manufacturing organizations?

At Conner Electronics, Peter Welch, an industrial engineer, is responsible for arranging the work areas and equipment so that inputs progress through the transformation process in as orderly a fashion as possible. Mr. Welch is responsible for

LTV, a large steel company, produces long, continuous rolls of sheet steel, utilizing a continuous-flow production system. According to the classification scheme for different operating systems shown in the textbook, LTV has a

Match each item with the correct statement below. -a configuration containing some degree of flexibility, lying between the extremes of process and product layouts

The degree to which the product meets the specifications set by the designers is called

Match each person with the correct statement below. -introduced the philosophy that "quality is free"

Several of the differences between manufacturing and service stem from the physical nature of the output. Manufacturing can stockpile inventories of finished products in advance of customer demand. Service organizations usually cannot.

Match each item with the correct statement below. -a link between the more general business planning activities and the more specific master planning activities

Quality is easier to assess in manufacturing than in service.

Jose Martin is an experienced tool and die maker. In his work, Jose produces small quantities of a wide variety of specialized items. Jose's operation can be described as a/an

Empathy refers to the feeling of trust and confidence in the service personnel.

Survey data show that manufacturing location decisions are dominated by five factors: favorable labor climate, proximity to markets, quality of life, proximity to suppliers and resources, and proximity to the parent company's facilities.

Match each item with the correct statement below. -methodology devised for controlling lot-sizing and lot-timing decisions

Aggregate planning constitutes the link between the more general business planning activities and the more specific master planning activities of a system.

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Information Technology and Control

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