Question 1

Nonverbal communication involves all messages that are nonlanguage responses.

Accepted Answer

A) True 
 B)False

Question 2

The terms "telecommuting"and "telework" refer to the practice of working at a remote site by using a computer linked to a central office or other employment location.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements is inaccurate in terms of communication differences between men and women?

Accepted Answer

A)  Men are more likely to user qualifiers. 
B)  Women tend to end statements with an upward inflection. 
C)  Women tend to make statements that sound like questions. 
D)  Men commonly interrupt women or overlap their speech. 
E)  Men and women listen differently. 
A)  Men are more likely to user qualifiers. 
B)  Women tend to end statements with an upward inflection. 
C)  Women tend to make statements that sound like questions. 
D)  Men commonly interrupt women or overlap their speech. 
E)  Men and women listen differently.

Question 4

__________ involves the translation of received messages into interpreted meanings.

Accepted Answer

A)  Decoding 
B)  Medium processing 
C)  Context interpretation 
D)  Scripting 
E)  Encoding 
A)  Decoding 
B)  Medium processing 
C)  Context interpretation 
D)  Scripting 
E)  Encoding

Question 5

When communicating, Roger tends to lean back in his chair, whereas Martha tends to use much more eye contact. The contrast between Roger's and Martha's physical communication styles is best described as one of

Accepted Answer

A)  culture. 
B)  trust and credibility. 
C)  information overload. 
D)  perception. 
E)  gender differences. 
A)  culture. 
B)  trust and credibility. 
C)  information overload. 
D)  perception. 
E)  gender differences.

Question 6

Translating the sender's ideas into a systematic set of symbols or a language expressing the communicator's purpose is referred to as decoding.

Accepted Answer

A) True 
 B)False

Question 7

The term communication comes from a Latin word meaning "to make important."

Accepted Answer

A) True 
 B)False

Question 8

Traditional communication activities tend to become more complicated with the integration of technology.

Accepted Answer

A) True 
 B)False

Question 9

While bargaining with union negotiators, some members on the management team flinched when they heard the employees' wage demands. This type of reaction is known as

Accepted Answer

A)  kinesic behavior. 
B)  paralanguage reaction. 
C)  proxemics response. 
D)  autosomatic behavior. 
E)  autokinetic response. 
A)  kinesic behavior. 
B)  paralanguage reaction. 
C)  proxemics response. 
D)  autosomatic behavior. 
E)  autokinetic response.

Question 10

In communicating with his board of directors, the CEO of American Express prefers to make precise statements and communicate in a way that helps him think in a systematic manner. Based on this criterion, he should use __________ communication with his board.

Accepted Answer

A)  symbolic 
B)  nonverbal 
C)  written 
D)  oral 
E)  verbal 
A)  symbolic 
B)  nonverbal 
C)  written 
D)  oral 
E)  verbal

Question 11

Gender differences can result in communication breakdowns and lead to distorted communication and misunderstandings between men and women.

Accepted Answer

A) True 
 B)False

Question 12

The basic elements of the communication process include the sender, the channel, the message, the receiver, feedback, and noise.

Accepted Answer

A) True 
 B)False

Question 13

Match each term with the correct statement below.
-absent this set of qualities, the communicating parties concentrate their energies on defensive tactics, rather than on conveying and understanding meaning

Accepted Answer

A)  cross-cultural diversity 
B)  trust and credibility 
C)  information overload 
D)  perception 
E)  language characteristics
F) gender differences
G) time pressures 
A)  cross-cultural diversity 
B)  trust and credibility 
C)  information overload 
D)  perception 
E)  language characteristics
F) gender differences
G) time pressures

Question 14

Justin Maxwell, the general manager of a seafood restaurant, recently interviewed someone for a job. During the interview, Justin noticed that the interviewee seemed to be bored and distracted, because he kept glancing at his watch, looking out the window, and slouching in his chair. What Justin was picking up on was the __________ communication that was taking place in the interview.

Accepted Answer

A)  demonstrative 
B)  casual 
C)  nonverbal 
D)  oral 
E)  reserved 
A)  demonstrative 
B)  casual 
C)  nonverbal 
D)  oral 
E)  reserved

Question 15

The function of decoding is to provide a forum in which ideas and purposes can be expressed as a message.

Accepted Answer

A) True 
 B)False

Question 16

__________ refers to the practice of working at home or at a remote site by using a computer linked to a central office or other employment location.

Accepted Answer

A)  Long-distance information management 
B)  Distance commuting 
C)  Local area networking 
D)  Remote work processing 
E)  Telecommuting 
A)  Long-distance information management 
B)  Distance commuting 
C)  Local area networking 
D)  Remote work processing 
E)  Telecommuting

Question 17

Match each term with the correct statement below.
-information that flows from individuals in higher levels of an organization to those in lower levels

Accepted Answer

A)  downward communication 
B)  upward communication 
C)  horizontal communication 
D)  grapevine 
A)  downward communication 
B)  upward communication 
C)  horizontal communication 
D)  grapevine

Question 18

Match each term with the correct statement below.
-letters, memos, policy manuals, reports, forms, and other documentation used to share information in the organization

Accepted Answer

A)  communication 
B)  oral communication 
C)  written communication 
D)  nonverbal communication 
E)  electronic mail
F) videoconferencing 
A)  communication 
B)  oral communication 
C)  written communication 
D)  nonverbal communication 
E)  electronic mail
F) videoconferencing

Question 19

Men are more likely than women to use qualifiers such as "I think or "It seems to me."

Accepted Answer

A) True 
 B)False

Question 20

Telecommuting, once primarily the domain of lower-level and technical employees, increasingly is moving into the senior management ranks.

Accepted Answer

A) True 
 B)False

Nonverbal communication involves all messages that are nonlanguage responses.

The terms "telecommuting"and "telework" refer to the practice of working at a remote site by using a computer linked to a central office or other employment location.

Which of the following statements is inaccurate in terms of communication differences between men and women?

__________ involves the translation of received messages into interpreted meanings.

When communicating, Roger tends to lean back in his chair, whereas Martha tends to use much more eye contact. The contrast between Roger's and Martha's physical communication styles is best described as one of

Translating the sender's ideas into a systematic set of symbols or a language expressing the communicator's purpose is referred to as decoding.

The term communication comes from a Latin word meaning "to make important."

Traditional communication activities tend to become more complicated with the integration of technology.

While bargaining with union negotiators, some members on the management team flinched when they heard the employees' wage demands. This type of reaction is known as

In communicating with his board of directors, the CEO of American Express prefers to make precise statements and communicate in a way that helps him think in a systematic manner. Based on this criterion, he should use __________ communication with his board.

Gender differences can result in communication breakdowns and lead to distorted communication and misunderstandings between men and women.

The basic elements of the communication process include the sender, the channel, the message, the receiver, feedback, and noise.

Match each term with the correct statement below. -absent this set of qualities, the communicating parties concentrate their energies on defensive tactics, rather than on conveying and understanding meaning

The function of decoding is to provide a forum in which ideas and purposes can be expressed as a message.

__________ refers to the practice of working at home or at a remote site by using a computer linked to a central office or other employment location.

Match each term with the correct statement below. -information that flows from individuals in higher levels of an organization to those in lower levels

Match each term with the correct statement below. -letters, memos, policy manuals, reports, forms, and other documentation used to share information in the organization

Men are more likely than women to use qualifiers such as "I think or "It seems to me."

Telecommuting, once primarily the domain of lower-level and technical employees, increasingly is moving into the senior management ranks.

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Productivity and Quality in Operations

Information Technology and Control

Filters

Exam 11: Communicating Effectively Within Diverse Organizations

Nonverbal communication involves all messages that are nonlanguage responses.

The terms "telecommuting"and "telework" refer to the practice of working at a remote site by using a computer linked to a central office or other employment location.

Which of the following statements is inaccurate in terms of communication differences between men and women?

__________ involves the translation of received messages into interpreted meanings.

When communicating, Roger tends to lean back in his chair, whereas Martha tends to use much more eye contact. The contrast between Roger's and Martha's physical communication styles is best described as one of

Translating the sender's ideas into a systematic set of symbols or a language expressing the communicator's purpose is referred to as decoding.

The term communication comes from a Latin word meaning "to make important."

Traditional communication activities tend to become more complicated with the integration of technology.

While bargaining with union negotiators, some members on the management team flinched when they heard the employees' wage demands. This type of reaction is known as

In communicating with his board of directors, the CEO of American Express prefers to make precise statements and communicate in a way that helps him think in a systematic manner. Based on this criterion, he should use __________ communication with his board.

Gender differences can result in communication breakdowns and lead to distorted communication and misunderstandings between men and women.

The basic elements of the communication process include the sender, the channel, the message, the receiver, feedback, and noise.

Match each term with the correct statement below. -absent this set of qualities, the communicating parties concentrate their energies on defensive tactics, rather than on conveying and understanding meaning

The function of decoding is to provide a forum in which ideas and purposes can be expressed as a message.

__________ refers to the practice of working at home or at a remote site by using a computer linked to a central office or other employment location.

Match each term with the correct statement below. -information that flows from individuals in higher levels of an organization to those in lower levels

Match each term with the correct statement below. -letters, memos, policy manuals, reports, forms, and other documentation used to share information in the organization

Men are more likely than women to use qualifiers such as "I think or "It seems to me."

Telecommuting, once primarily the domain of lower-level and technical employees, increasingly is moving into the senior management ranks.

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Productivity and Quality in Operations

Information Technology and Control

Filters