Exam 11: Communicating Effectively Within Diverse Organizations

Which of the following gender differences is not true?

Elizabeth Ryan is Dean of the College of Arts and Sciences at a large university. In dealing with her faculty, Elizabeth is particularly good at picking up on __________ communication, which includes all messages that are nonlanguage responses.

Listening when emotions are high is even more important than listening in team situations.

Match each term with the correct statement below. -the setting in which a communication takes place

The first thing that Alan Wells does when he comes to work every morning is check his __________, which is a computer-based system that allows individuals to exchange and store messages through computerized text-processing and communication networks.

Messages are the thoughts and feelings that the communicator is attempting to elicit in the receiver.

Mr. Peter Higgins encodes his thoughts and creates a tangible form that is intended to give a particular meaning to his thoughts and data. This tangible form of encoded symbols is contained in which element of the communication process?

Match each term with the correct statement below. -a process in which one person or group transmits some type of information to another person or group

Jim heard a rumor from an employee in another division that a 250-person reduction in the workforce was to occur next month. This informal flow of information through the organization is called the

The grapevine is the informal flow of messages throughout an organization.

Which of the following represents noise in communication?

Pacific Investments is located in downtown Los Angeles. Because many of the firm's employees live a considerable distance from downtown, Pacific has implemented a program called __________. This program provides certain employees the option of working at home and interfacing with the company's downtown office by computer, telephone, and fax.

Horizontal communication flows from individuals in higher levels of an organization to those in lower levels.

Upward communication typically provides information to subordinates from their managers.

Research indicates that mangers prefer written communication to face-to-face communication because written communication provides a reference for future use.

The informal flow of messages throughout an organization is called the

Extreme emotions, such as anger, resentment and excitement, warrant attention from a personal and business standpoint.

In her job, Ann handles a large amount of information. Recently, Ann has noticed that she has made more mistakes than normal in handling information, she is constantly looking for people to help her out, and she is withdrawing more and more from the information flow. From this description, we can surmise that Ann is suffering from

Decoding is the process of verifying messages from the sender.

Michael Wells has acted upon a request from his supervisor and will now relay information back to him. This exchange of information back to a supervisor is called __________ communication.