Exam 11: Communicating Effectively Within Diverse Organizations

Examples of written communication are letters, memos, policy manuals, and reports.

Which of the following choices correctly identifies the basic components of the communication process?

Studies show that the greater the differences between the sender's and receiver's cultures, the greater the chance for miscommunication.

Suppose that you meet with your supervisor in her office. The setting of your supervisor's office is known as which element of the communication process?

Decoding involves the translation of received messages into interpreted meanings.

A recent study revealed that less than __________ percent of managers' total communication was directed toward their supervisors.

Which of the following would help to achieve good communication?

__________ communication is that which flows both within and between departments.

According to our textbook, the greatest impact of new communications technology is

Gary Frasier is the general manager of a Mexican restaurant. Gary prefers __________ communication, because it lets his employees ask him questions and gives him the opportunity to provide immediate feedback.

Terminology or language specific to a particular profession or group is called

Recently, a U.S. agricultural chemical firm had an opportunity to export one of its most profitable products to a country in South America. The U.S. firm decided not to, however, because it couldn't understand why the executives from the South American firm wouldn't learn how to speak English and dress like Americans when they visited the United States. The attitude of the American agricultural chemical firm in this example is an illustration of

According to your text, which of the following can enhance vertical and horizontal communication by leading to greater information exchanges as well as encouraging individuals to learn to manage information.

Desks Unlimited has a policy that prohibits employees from playing radios at their workstations. This policy was instituted because so many employees were playing radios that the sound from the radios disrupted orderly office communications. The difficulty caused by the radios constitutes which element of the communication process?

An interviewer responds positively to those job candidates who make eye contact and positive facial expressions. These nonlanguage responses are most often referred to as

Amy Williams must translate a message received from her boss into a meaningful interpretation. This translation process is contained in which element of the communication process?

Decoding is the process of verifying messages and the receiver's attempts to ensure that the message decoded is what the sender meant to convey.

Two of the advantages of telecommuting are cost efficiencies and low employee turnover rates.

Interpersonal communication can be broken down into four categories:

The setting in which communication takes place is called decoding.