Question 1

Communication is a dynamic yet rather straightforward process.

Accepted Answer

A) True 
 B)False

Question 2

Information overload occurs whenever the capacity of a communication medium to process information is exceeded.

Accepted Answer

A) True 
 B)False

Question 3

Communication is a process in which sender, messages, channels, and receivers remain constant or static.

Accepted Answer

A) True 
 B)False

Question 4

Match each term with the correct statement below.
-the process of verifying messages and the receiver's attempts to ensure that the message decoded is what the sender meant to convey

Accepted Answer

A)  social context 
B)  encoding 
C)  messages 
D)  channel 
E)  decoding
F) feedback
G) noise 
A)  social context 
B)  encoding 
C)  messages 
D)  channel 
E)  decoding
F) feedback
G) noise

Question 5

If you write a memo to your boss, you are using a form of communication referred to as

Accepted Answer

A)  written. 
B)  nonverbal. 
C)  verbal. 
D)  oral. 
E)  symbolic. 
A)  written. 
B)  nonverbal. 
C)  verbal. 
D)  oral. 
E)  symbolic.

Question 6

Medium are tangible forms of coded symbols that are intended to give a particular meaning to the data.

Accepted Answer

A) True 
 B)False

Question 7

Match each term with the correct statement below.
-this occurs whenever the capacity of a communication medium to process information is exceeded

Accepted Answer

A)  cross-cultural diversity 
B)  trust and credibility 
C)  information overload 
D)  perception 
E)  language characteristics
F) gender differences
G) time pressures 
A)  cross-cultural diversity 
B)  trust and credibility 
C)  information overload 
D)  perception 
E)  language characteristics
F) gender differences
G) time pressures

Question 8

Which of the following were identified by the authors as the reasons for driving the telecommuting trend for management employees during the last five years?

Accepted Answer

A)  Fewer disruptions by subordinate and other employees, reduction of commute time to and from work, and more accurate results. 
B)  The September 11, 2001 terrorists attacks, faster broadband Internet connections, and managers' increasing comfort with the idea of working remotely. 
C)  More powerful computers and printing equipment, the increased use of computers by customers and employees, and the improved technology in integrating wide area networks to facilitate business transactions. 
D)  Improved lifestyles as a result of flexible scheduling, greater familiarity with computer equipment for management employees, and the ability to securely transmit information from remote locations. 
E)  All of the other answers are correct 
A)  Fewer disruptions by subordinate and other employees, reduction of commute time to and from work, and more accurate results. 
B)  The September 11, 2001 terrorists attacks, faster broadband Internet connections, and managers' increasing comfort with the idea of working remotely. 
C)  More powerful computers and printing equipment, the increased use of computers by customers and employees, and the improved technology in integrating wide area networks to facilitate business transactions. 
D)  Improved lifestyles as a result of flexible scheduling, greater familiarity with computer equipment for management employees, and the ability to securely transmit information from remote locations. 
E)  All of the other answers are correct

Question 9

One well-known study found that approximately __________ percent of the information transmitted through the grapevine was correct.

Accepted Answer

A)  80 
B)  60 
C)  40 
D)  20 
E)  10 
A)  80 
B)  60 
C)  40 
D)  20 
E)  10

Question 10

Which of the following is most true about nonverbal communication?

Accepted Answer

A)  People seldom rely on it. 
B)  It can send a message different from what is being said orally. 
C)  It has no impact on communications. 
D)  It is always very accurate. 
E)  It is not used in formal communications. 
A)  People seldom rely on it. 
B)  It can send a message different from what is being said orally. 
C)  It has no impact on communications. 
D)  It is always very accurate. 
E)  It is not used in formal communications.

Question 11

Individuals will often look for hidden meanings in messages and divert their energies to defensive tactics rather than trying to convey meaning. This source of communication breakdown is best categorized as

Accepted Answer

A)  cultural. 
B)  trust and credibility. 
C)  information overload. 
D)  perception. 
E)  gender differences. 
A)  cultural. 
B)  trust and credibility. 
C)  information overload. 
D)  perception. 
E)  gender differences.

Question 12

Studies show that managers spend from __________ percent of their time communicating with supervisors, subordinates, peers, and outside constituents.

Accepted Answer

A)  10 to 24 
B)  25 to 45 
C)  46 to 65 
D)  66 to 90 
E)  85 to 98 
A)  10 to 24 
B)  25 to 45 
C)  46 to 65 
D)  66 to 90 
E)  85 to 98

Question 13

Any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages is called noise.

Accepted Answer

A) True 
 B)False

Question 14

What is communication? Explain why most managers believe that effective communication is a key to managerial success.

Accepted Answer

Communication is the process by which on

Question 15

An example of spontaneous channel of communication.

Accepted Answer

A)  Horizontal 
B)  Vertical 
C)  Upward 
D)  Grapevine 
E)  Downward 
A)  Horizontal 
B)  Vertical 
C)  Upward 
D)  Grapevine 
E)  Downward

Question 16

Interpersonal communication can be broken down into four categories: oral, written, nonverbal, and technological.

Accepted Answer

A) True 
 B)False

Question 17

The result of encoding is the

Accepted Answer

A)  answer. 
B)  code. 
C)  message. 
D)  indicator. 
E)  directive. 
A)  answer. 
B)  code. 
C)  message. 
D)  indicator. 
E)  directive.

Question 18

Match each term with the correct statement below.
-the translation of received messages into interpreted meanings

Accepted Answer

A)  social context 
B)  encoding 
C)  messages 
D)  channel 
E)  decoding
F) feedback
G) noise 
A)  social context 
B)  encoding 
C)  messages 
D)  channel 
E)  decoding
F) feedback
G) noise

Question 19

Casey Smith works at home in New Jersey and communicates with her office in New York City by e-mail and fax. Casey's arrangement is an example of

Accepted Answer

A)  remote work processing. 
B)  telecommuting. 
C)  wide-area networking. 
D)  local-area networking. 
E)  distance commuting. 
A)  remote work processing. 
B)  telecommuting. 
C)  wide-area networking. 
D)  local-area networking. 
E)  distance commuting.

Question 20

Paralanguage refers to body motions, such as gestures, facial expressions, or any other movement of the body.

Accepted Answer

A) True 
 B)False

Communication is a dynamic yet rather straightforward process.

Information overload occurs whenever the capacity of a communication medium to process information is exceeded.

Communication is a process in which sender, messages, channels, and receivers remain constant or static.

Match each term with the correct statement below. -the process of verifying messages and the receiver's attempts to ensure that the message decoded is what the sender meant to convey

If you write a memo to your boss, you are using a form of communication referred to as

Medium are tangible forms of coded symbols that are intended to give a particular meaning to the data.

Match each term with the correct statement below. -this occurs whenever the capacity of a communication medium to process information is exceeded

Which of the following were identified by the authors as the reasons for driving the telecommuting trend for management employees during the last five years?

One well-known study found that approximately __________ percent of the information transmitted through the grapevine was correct.

Which of the following is most true about nonverbal communication?

Individuals will often look for hidden meanings in messages and divert their energies to defensive tactics rather than trying to convey meaning. This source of communication breakdown is best categorized as

Studies show that managers spend from __________ percent of their time communicating with supervisors, subordinates, peers, and outside constituents.

Any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages is called noise.

What is communication? Explain why most managers believe that effective communication is a key to managerial success.

An example of spontaneous channel of communication.

Interpersonal communication can be broken down into four categories: oral, written, nonverbal, and technological.

The result of encoding is the

Match each term with the correct statement below. -the translation of received messages into interpreted meanings

Casey Smith works at home in New Jersey and communicates with her office in New York City by e-mail and fax. Casey's arrangement is an example of

Paralanguage refers to body motions, such as gestures, facial expressions, or any other movement of the body.

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Productivity and Quality in Operations

Information Technology and Control

Filters

Exam 11: Communicating Effectively Within Diverse Organizations

Communication is a dynamic yet rather straightforward process.

Information overload occurs whenever the capacity of a communication medium to process information is exceeded.

Communication is a process in which sender, messages, channels, and receivers remain constant or static.

Match each term with the correct statement below. -the process of verifying messages and the receiver's attempts to ensure that the message decoded is what the sender meant to convey

If you write a memo to your boss, you are using a form of communication referred to as

Medium are tangible forms of coded symbols that are intended to give a particular meaning to the data.

Match each term with the correct statement below. -this occurs whenever the capacity of a communication medium to process information is exceeded

Which of the following were identified by the authors as the reasons for driving the telecommuting trend for management employees during the last five years?

One well-known study found that approximately __________ percent of the information transmitted through the grapevine was correct.

Which of the following is most true about nonverbal communication?

Individuals will often look for hidden meanings in messages and divert their energies to defensive tactics rather than trying to convey meaning. This source of communication breakdown is best categorized as

Studies show that managers spend from __________ percent of their time communicating with supervisors, subordinates, peers, and outside constituents.

Any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages is called noise.

What is communication? Explain why most managers believe that effective communication is a key to managerial success.

An example of spontaneous channel of communication.

Interpersonal communication can be broken down into four categories: oral, written, nonverbal, and technological.

The result of encoding is the

Match each term with the correct statement below. -the translation of received messages into interpreted meanings

Casey Smith works at home in New Jersey and communicates with her office in New York City by e-mail and fax. Casey's arrangement is an example of

Paralanguage refers to body motions, such as gestures, facial expressions, or any other movement of the body.

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Productivity and Quality in Operations

Information Technology and Control

Filters