Question 1

In performance management, when there are complex tasks, goal setting should include ____ .

Accepted Answer

A) performance goals 
B) feedback 
C) learning goals 
D) rewards 
A) performance goals 
B) feedback 
C) learning goals 
D) rewards C

Question 2

A popular contemporary approach to analyzing job performance is the ____ approach.

Accepted Answer

A) behaviourist 
B) competency 
C) strategic 
D) organizational 
A) behaviourist 
B) competency 
C) strategic 
D) organizational B

Question 3

The process of performance measurement is known in most organizations as:

Accepted Answer

A) Appraisal 
B) Development 
C) Assessment 
D) Judgement 
A) Appraisal 
B) Development 
C) Assessment 
D) Judgement A

Question 4

Behaviour that adversely affects the organization is collectively termed:

Accepted Answer

A) Counterproductive work behaviour 
B) Bad behaviour 
C) Disruptive behaviour 
D) Learned behaviour 
A) Counterproductive work behaviour 
B) Bad behaviour 
C) Disruptive behaviour 
D) Learned behaviour

Question 5

_______ feedback refers to performance rated by more than one person.

Accepted Answer

A) Complete 
B) 360-degree 
C) Multi-source 
D) All of the above 
E) Answer b and c above 
A) Complete 
B) 360-degree 
C) Multi-source 
D) All of the above 
E) Answer b and c above

Question 6

Which process in the model of performance management allows people to see how they areperforming in relation to their goals or objectives?

Accepted Answer

A) Performance goal setting 
B) Performance feedback 
C) Performance management interventions 
D) Performance measurement 
A) Performance goal setting 
B) Performance feedback 
C) Performance management interventions 
D) Performance measurement

Question 7

A key property of the competency approach is that performance should be defined____.

Accepted Answer

A) in task terms. 
B) by managers. 
C) behaviourally. 
D) specifically and clearly. 
A) in task terms. 
B) by managers. 
C) behaviourally. 
D) specifically and clearly.

Question 8

The 'effectiveness with which job incumbents perform activities that relate to the organization'stechnical core' is known as:

Accepted Answer

A) Organizational citizenship behaviour 
B) Job performance 
C) Task performance 
D) Role performance 
A) Organizational citizenship behaviour 
B) Job performance 
C) Task performance 
D) Role performance

Question 9

Perceptions of the accuracy of feedback is related to perceptions of:

Accepted Answer

A) Communicator credibility 
B) Managerial training 
C) Performance-related pay 
D) Equity 
A) Communicator credibility 
B) Managerial training 
C) Performance-related pay 
D) Equity

Question 10

A key practical problem with multi-source feedback is:

Accepted Answer

A) Protecting the identity of raters. 
B) Understanding rater-motivation. 
C) Prioritizing managerial ratings. 
D) Answers a and b above. 
A) Protecting the identity of raters. 
B) Understanding rater-motivation. 
C) Prioritizing managerial ratings. 
D) Answers a and b above.

Question 11

Organizational citizenship behaviour has been broken down into which of the followingcomponents?

Accepted Answer

A) Personal support 
B) Organizational support 
C) Conscientious initiative 
D) All of the above 
A) Personal support 
B) Organizational support 
C) Conscientious initiative 
D) All of the above

Question 12

An objective measure that is not directly associated with the task or function of the job is called a:

Accepted Answer

A) Weak measure 
B) Task measure 
C) Proxy measure 
D) Non-direct measure 
A) Weak measure 
B) Task measure 
C) Proxy measure 
D) Non-direct measure

Question 13

How can performance rating scales be improved to prevent bias?

Accepted Answer

A) Made longer. 
B) Use clear anchors. 
C) Use a forced distribution. 
D) All of the above. 
A) Made longer. 
B) Use clear anchors. 
C) Use a forced distribution. 
D) All of the above.

Question 14

Two tasks of performance management are performance measurement and ____ .

Accepted Answer

A) performance training 
B) performance identification 
C) performance improvement 
D) performance maintenance 
A) performance training 
B) performance identification 
C) performance improvement 
D) performance maintenance

Question 15

The classic 5-point response scale that we are familiar with on surveys is called the ________scale.

Accepted Answer

A) pole 
B) random 
C) varied 
D) Likert 
A) pole 
B) random 
C) varied 
D) Likert

Question 16

Why are objective performance data limited?

Accepted Answer

A) They fail to tap into why some people perform better than others. 
B) They are not subjective. 
C) They are not limited. 
D) They fail to predict task performance. 
A) They fail to tap into why some people perform better than others. 
B) They are not subjective. 
C) They are not limited. 
D) They fail to predict task performance.

Question 17

Contextual performance is another term for:

Accepted Answer

A) Organizational citizenship behaviour 
B) Job performance 
C) Task performance 
D) Role performance 
A) Organizational citizenship behaviour 
B) Job performance 
C) Task performance 
D) Role performance

Question 18

A moderator of the relationship between goals and performance is:

Accepted Answer

A) Goal importance 
B) Goal commitment 
C) Goal specificity 
D) All of the above 
A) Goal importance 
B) Goal commitment 
C) Goal specificity 
D) All of the above

Question 19

A feedback rich environment is one in which feedback is:

Accepted Answer

A) Specific 
B) Frequent 
C) Positive 
D) All of the above 
A) Specific 
B) Frequent 
C) Positive 
D) All of the above

Question 20

Effective performance measurement focuses on:

Accepted Answer

A) Task 
B) Behaviour 
C) Management expectation 
D) The cognition of the employee 
A) Task 
B) Behaviour 
C) Management expectation 
D) The cognition of the employee

In performance management, when there are complex tasks, goal setting should include ____ .

A popular contemporary approach to analyzing job performance is the ____ approach.

The process of performance measurement is known in most organizations as:

Behaviour that adversely affects the organization is collectively termed:

_______ feedback refers to performance rated by more than one person.

Which process in the model of performance management allows people to see how they areperforming in relation to their goals or objectives?

A key property of the competency approach is that performance should be defined____.

The 'effectiveness with which job incumbents perform activities that relate to the organization'stechnical core' is known as:

Perceptions of the accuracy of feedback is related to perceptions of:

A key practical problem with multi-source feedback is:

Organizational citizenship behaviour has been broken down into which of the followingcomponents?

An objective measure that is not directly associated with the task or function of the job is called a:

How can performance rating scales be improved to prevent bias?

Two tasks of performance management are performance measurement and ____ .

The classic 5-point response scale that we are familiar with on surveys is called the ________scale.

Why are objective performance data limited?

Contextual performance is another term for:

A moderator of the relationship between goals and performance is:

A feedback rich environment is one in which feedback is:

Effective performance measurement focuses on:

Introduction

Individual Differences at Work

Attitudes and Behaviour in Organizations

Motivation at Work

Recruitment and Selection

Learning, Training and Development

Careers and Career Management

Safety, Stress and Health at Work

Organizations: Strategy and Structure

Leadership in Organizations

Teams and Teamwork

Organizational Culture, Climate and Change

Filters

Exam 7: Performance Management

In performance management, when there are complex tasks, goal setting should include ____ .

A popular contemporary approach to analyzing job performance is the ____ approach.

The process of performance measurement is known in most organizations as:

Behaviour that adversely affects the organization is collectively termed:

_______ feedback refers to performance rated by more than one person.

Which process in the model of performance management allows people to see how they areperforming in relation to their goals or objectives?

A key property of the competency approach is that performance should be defined____.

The 'effectiveness with which job incumbents perform activities that relate to the organization'stechnical core' is known as:

Perceptions of the accuracy of feedback is related to perceptions of:

A key practical problem with multi-source feedback is:

Organizational citizenship behaviour has been broken down into which of the followingcomponents?

An objective measure that is not directly associated with the task or function of the job is called a:

How can performance rating scales be improved to prevent bias?

Two tasks of performance management are performance measurement and ____ .

The classic 5-point response scale that we are familiar with on surveys is called the ________scale.

Why are objective performance data limited?

Contextual performance is another term for:

A moderator of the relationship between goals and performance is:

A feedback rich environment is one in which feedback is:

Effective performance measurement focuses on:

Introduction

Individual Differences at Work

Attitudes and Behaviour in Organizations

Motivation at Work

Recruitment and Selection

Learning, Training and Development

Careers and Career Management

Safety, Stress and Health at Work

Organizations: Strategy and Structure

Leadership in Organizations

Teams and Teamwork

Organizational Culture, Climate and Change

Filters